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Remote Epic Ate Support Jobs in Ohio (NOW HIRING)

Deloitte

Epic Denials Management Operator

Cincinnati, OH · Remote

$17.25 - $23/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Dayton, OH · Remote

$17.50 - $23.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Columbus, OH · Remote

$17.50 - $23.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

Deloitte

Epic Denials Management Operator

Cleveland, OH · Remote

$17.50 - $23.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

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Remote Epic Ate Support information

What is Remote Epic ATE Support?

Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.

What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support?

To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.

What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?

Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.

What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?

AspectRemote Epic Ate SupportRemote Epic Clarity Support
CertificationsEpic Certified Ate SupportEpic Certified Clarity Support
Work EnvironmentRemote healthcare IT supportRemote healthcare IT support
Industry UsageHospitals, clinics using Epic EHRHospitals, clinics using Epic Clarity data warehouse
Common Search IntentSupport for Epic Ate modulesSupport for Epic Clarity data reporting

Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.

What are the most commonly searched types of Epic Ate Support jobs in Ohio?

The most popular types of Epic Ate Support jobs in Ohio are:

What are popular job titles related to Remote Epic Ate Support jobs in Ohio?

For Remote Epic Ate Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Epic Ate Support jobs in Ohio look for?

The top searched job categories for Remote Epic Ate Support jobs in Ohio are:

Remote Epic Ate Support jobs near you
Infographic showing various Remote Epic Ate Support job openings in Ohio as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution.

EPIC REV CYCLE & SYS ANALYST (REMOTE)

Premier Health

Moraine, OH • On-site, Remote

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

A/R Services
FT / 80 hours per pay period
Position Summary
General Summary/Responsibilities:
The Epic Revenue Cycle System & Support Analyst serves as the primary liaison between Revenue Cycle operations and the Digital Health & Technology (DHT) team. This role is responsible for managing Epic-related system support requests, improvements, and strategic initiatives to enhance revenue cycle workflows. The Analyst will lead efforts to evaluate, implement, and optimize Epic functionality across the revenue cycle, including but not limited to registration, scheduling, billing, claims, and denials management.
Experience
Minimum Level of Experience Required: 3 - 5 years of job related experience
Preferred experience: Experience with Epic systems required; certification(s) in relevant Epic modules (e.g., Resolute HB/PB, Cadence, Prelude) preferred. Prior experience submitting and managing system support tickets or project requests in a healthcare setting preferred.
Knowledge/Skills
• Strong understanding of healthcare billing, registration, scheduling, and denial management workflows.
• Proficiency with Epic revenue cycle modules and system navigation.
• Excellent problem-solving, analytical, and organizational skills.
• Strong interpersonal communication and stakeholder management abilities.
• Ability to work independently, manage multiple priorities, and drive projects to completion.
• Knowledge of change control and system governance processes is a plus.
Essential Duties & Functions:
• Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities.
• Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology (DHT) team, tracking progress and communicating updates to stakeholders.
• Collaborate with operational leaders and end-users to identify gaps in workflows and recommend Epic system solutions.
• Lead or support projects involving Epic system configuration, testing, validation, and go-live implementation.
• Monitor and analyze system performance and data trends to ensure optimal functionality and identify areas for improvement.
• Stay informed on Epic upgrades, new functionality, and best practices; assess their potential impact on Revenue Cycle operations.
• Participate in governance processes related to Epic system changes and change control.
• Develop and maintain documentation related to workflows, configurations, and system enhancements.
• Provide education or training to operational teams regarding system changes or new functionalities.
• Partner with IT, compliance, finance, clinical teams, and other stakeholders to ensure alignment and system integrity.
Other Duties & Functions:
Epic Revenue Cycle System & Support Analyst may participate in special projects, committees, or cross-functional workgroups as assigned. The role may assist with the evaluation and implementation of new Epic modules, third-party tools, or system integrations that impact Revenue Cycle operations. The analyst may be asked to provide reports, data extracts, or system analysis to support audits, leadership requests, or operational reviews. Staying current with Epic system updates, healthcare regulations, and industry trends is expected as part of ongoing professional development. Additional responsibilities may include supporting strategic planning efforts, contributing to downtime and recovery processes, collaborating with training or quality teams, and performing other related duties that align with departmental or organizational goals.
Qualifications
Education
Minimum Level of Education Required: Bachelor's degree
Additional requirements:
• Type of degree: Bachelor's degree
• Area of study or major: Business, Healthcare Administration, Information Systems, or a related field required.

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