Epic Super User Jobs in Raleigh, NC (NOW HIRING)

To thrive as an Epic Super User, you need in-depth knowledge of clinical workflows, strong problem-solving abilities, and a familiarity with healthcare information systems, ideally supported by prior clinical or technical experience. Proficiency in the Epic electronic health record (EHR) system and completion of any required Epic training or certification are typically expected. Strong communication, patience, and a collaborative approach help you effectively support colleagues and train end-users. These skills are crucial for ensuring smooth EHR adoption, resolving user issues, and optimizing clinical processes.

An Epic Super User is a staff member who serves as a go-to resource during and after the implementation of the Epic electronic health record (EHR) system. They provide frontline support by assisting colleagues with system navigation, troubleshooting issues, and reinforcing best practices. Super Users receive additional training to bridge the gap between end users and the IT support team, ensuring a smooth transition and ongoing system optimization.

Epic Super Users play a vital role during system implementations or upgrades by acting as the first line of support for their peers, answering questions, and resolving issues that arise on the floor. They often participate in training sessions, help customize workflows, and relay user feedback to the IT or project team. On a typical day, Super Users may assist with troubleshooting, conduct demonstrations, and document improvement suggestions. This hands-on involvement makes them key contributors to a smooth transition and long-term success of the Epic system in their department.