ZipRecruiter

Log In

1

Epic Trainer Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Epic Credentialed Trainer

Durham, NC · On-site

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke Health

Epic Credentialed Trainer

Durham, NC

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke University

Epic Credentialed Trainer

Durham, NC · On-site

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

Duke University

Epic Credentialed Trainer

Durham, NC · On-site

PRMO Learning Center Departmental Epic Credential Training Specialist - Cadence, Grand Central and Prelude Training Representative, Job Code 5140; Job Level D2 A Little About Us The mission of the ...

ClinDCast LLC

Epic ClinDoc Principal Trainer

Cary, NC · Remote

The Epic ClinDoc Principal Trainer is responsible for developing and delivering training programs for clinical documentation workflows within the Epic system. This role involves designing curriculum ...

STI

Child Welfare Trainer/Content Developer

Durham, NC · On-site

$31/hr

NCFAST/HSBIA Child Welfare Trainer/Content Dev Location: Research Triangle Park, Durham, NC 27709 Duration: 12+ Months from projected 10 Positions Max pay rate is $31/hr on W2 Manager : Nicole Walker ...

ClinDCast LLC

Epic ClinDoc Analyst

Cary, NC · Remote

The Epic ClinDoc Analyst is responsible for the configuration, optimization, and support of the ... Develop and maintain training materials, user guides, and workflow documentation for end-users.

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Provide technical training and documentation to end-users. Required Skills & Experience: * Epic Certification in EpicCare Inpatient - Clinical Documentation (Secure Chat, Rover, Case Management ...

Deloitte

Epic Research & Genomics Analyst

Raleigh, NC · On-site +1

... and training; licensure and certifications; and other business and organizational needs. The ... Epic Research & Genomics Sr. Consultant Are you an experienced, passionate pioneer in technology ...

next page

Showing results 1-20

All JobsEpic Trainer JobsEpic Trainer Jobs in Raleigh, NC

Epic Trainer information

See Raleigh, NC salary details

$5

$24

$61

How much do epic trainer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for epic trainer in Raleigh, NC is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $28.03 per hour, depending on experience, location, and employer.

Do Epic trainers work from home?

Epic trainers typically work on-site at healthcare facilities or training centers to provide hands-on instruction and support for Epic software implementations. Some organizations may offer remote training options or hybrid schedules, especially for theoretical components, but in-person presence is often required for practical training and system setup. The specific work environment depends on the employer and project requirements.

What Is the Job Description of an Epic Trainer?

The job description of an Epic trainer (or Epic certified consultant) includes working with other Epic team members at a healthcare facility to train hospital employees in the Epic healthcare record system. In this career, your duties are to develop and maintain curriculum and training materials throughout implementation, computer system upgrades, and optimization. You assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care. Ongoing support and system maintenance is expected, as well as a deep and maintained understanding of system workflows.

How much do you get paid to be an Epic trainer?

Epic trainers typically earn between $70,000 and $100,000 annually, depending on experience, location, and certification level. Compensation may include benefits and opportunities for overtime or bonuses, especially for specialized training or senior roles.

What do trainers do at Epic?

Epic trainers are responsible for educating healthcare staff on how to use Epic software systems effectively. They develop training materials, conduct sessions, and provide ongoing support to ensure users can navigate and utilize the platform efficiently, often requiring strong communication skills and familiarity with Epic tools. Trainers may also assess user proficiency and update training content as systems evolve.

What is the difference between Epic Trainer vs Epic Analyst?

AspectEpic TrainerEpic Analyst
CertificationsEpic Certification in TrainingEpic Certification in Analysis
Work EnvironmentConducts training sessions, workshops, and user educationAnalyzes workflows, configures Epic modules, supports system optimization
Employer & Industry UsageHealthcare providers, hospitals, health systemsHealthcare IT departments, hospitals, health systems
Common Search & ComparisonYesYes

The main difference between an Epic Trainer and an Epic Analyst lies in their focus areas. Epic Trainers primarily conduct user training and education to ensure effective system adoption, while Epic Analysts analyze workflows and configure the Epic system to meet organizational needs. Both roles require Epic certifications and are vital in healthcare IT environments, but they serve distinct functions within the Epic ecosystem.

How do I become an Epic trainer?

To become an Epic trainer, candidates typically need to have clinical or technical experience in healthcare, complete Epic's training certification programs, and gain hands-on experience with Epic systems. Strong communication skills and knowledge of healthcare workflows are also important for effective training delivery.

What is an Epic Trainer?

An Epic Trainer is a professional who specializes in teaching healthcare staff how to use the Epic electronic health record (EHR) system. They develop training materials, conduct classroom and one-on-one sessions, and provide ongoing support to ensure users can effectively navigate and utilize Epic software. Epic Trainers play a vital role during new system implementations and upgrades, helping medical professionals adapt to changes and maintain compliance with healthcare regulations. Their expertise ensures that organizations maximize the benefits of their Epic EHR investment.

What are some common challenges faced by Epic Trainers when onboarding new clinical staff, and how can they be addressed?

Epic Trainers often encounter challenges such as varying levels of technical proficiency among clinical staff and resistance to adopting new workflows. To address these, trainers tailor their instructional approach to accommodate different learning styles and provide hands-on practice sessions. Building strong communication channels and offering ongoing support after initial training helps ensure users feel confident and comfortable with the Epic system, ultimately leading to smoother adoption and improved patient care.

What are the key skills and qualifications needed to thrive as an Epic Trainer, and why are they important?

To thrive as an Epic Trainer, you need a solid understanding of healthcare workflows, adult learning principles, and Epic system modules, usually supported by an Epic certification. Familiarity with the Epic training environment, e-learning authoring tools, and Learning Management Systems (LMS) is typically required. Excellent communication, patience, and adaptability are crucial soft skills for engaging diverse learners and addressing varying user needs. These skills ensure effective knowledge transfer, user adoption, and accurate use of the Epic system in healthcare organizations.
More about Epic Trainer jobs
What are the most commonly searched types of Epic Trainer jobs in Raleigh, NC? The most popular types of Epic Trainer jobs in Raleigh, NC are:
What are popular job titles related to Epic Trainer jobs in Raleigh, NC? For Epic Trainer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Epic Trainer jobs in Raleigh, NC look for? The top searched job categories for Epic Trainer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Epic Trainer jobs? Cities near Raleigh, NC with the most Epic Trainer job openings:
Epic Trainer jobs near you
Infographic showing various Epic Trainer job openings in Raleigh, NC as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 70% Full Time, 15% Part Time, 1% Temporary, and 11% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,084 per year, or $24.6 per hour.
Epic Credentialed Trainer

Epic Credentialed Trainer

Duke Health

Durham, NC • On-site

Full-time

Re-posted 1 hour ago

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

302nd of 886 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
PRMO Learning Center Departmental Job Description Epic Credential Training Specialist - Cadence, Grand Central and Prelude
Training Representative, Job Code 5140; Job Level D2
A Little About Us
The mission of the Patient Revenue Management Organization (PRMO) is to deliver quality service by enhancing the patient experience, providing financial security, and preserving Duke Health's reputation and mission of advancing health together. PRMO is a fully integrated, centralized revenue cycle organization supporting Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Lake Norman, Duke Health Integrated Practice, and Duke Primary Care.
The PRMO Learning Center supports this mission by delivering high-quality, role-based education aligned to operational workflows, system functionality, and Epic best practices.
Position Summary
The Training Specialist - Epic Front-End Revenue Cycle serves as a credentialed, application-specific Epic trainer, responsible for the design, development, delivery, and maintenance of Epic training programs supporting front-end revenue cycle workflows, including Scheduling, Registration, and Patient Access.
This role works in direct partnership with Cadence, Prelude, and Grand Central Principal Trainers (Epic Training Specialists) and operates within Epic's formal training structure. The Training Specialist delivers Epic-standard, Duke-specific curriculum and is required to complete and maintain formal Epic credentialing in accordance with Duke Health and Epic training governance.
The position supports new hire onboarding, system upgrades, optimizations, and ongoing education, ensuring training content reflects current workflows, policies, and Epic functionality.This role supports Epic training delivery and curriculum maintenance under the guidance of Principal Trainer(s) and does not hold system ownership or build authority.
Work Location:
This role is classified as remote; however, residency within the Raleigh-Durham area or surrounding region is a condition of employment for all PRMO Learning Center team members. Team members must be able to report in person routinely on a rotational basis and periodically as a full team, in response to departmental and organizational business needs within the Duke University Health System.
Condition of Employment:
  • Residency within the Raleigh-Durham area or surrounding region is a condition of employment.

You Will
  • Facilitate live, virtual and in-person Epic application training for front-end revenue cycle workflows (Cadence, Prelude, Grand Central), in rotation with Principal Trainer(s), in support of new hire onboarding, system upgrades, and operational initiatives.
  • Ensure training content reinforces Duke Health standards related to registration accuracy, patient identification, and compliance.
  • Deliver Epic-standard, Duke-specific curriculum using approved training materials, environments, and instructional methods aligned with Epic training governance.
  • Develop, maintain, and update application-specific training content, including lesson plans, facilitator guides, participant guides, and job aids, in response to workflow changes, optimizations, and Epic upgrades.
  • Partner with Principal Trainers, operational leaders, and subject matter experts to ensure training content accurately reflects current Epic build, workflows, and revenue cycle policies.
  • Support Epic upgrade readiness activities, including review of release notes, validation of training content, and preparation of end-user education.
  • Ensure accuracy and integrity of learner records within Duke's Learning Management System.
  • Support training distribution through approved channels, including LMS courses, SharePoint sites, communications, and role-based learning paths.

You'll Love This Role If You Are
  • Energized by technical, application-based training and enjoy translating complex Epic workflows into clear, role-based education.
  • Comfortable working within a credentialed Epic training model that emphasizes standards, governance, and accuracy.
  • An effective communicator who enjoys working with both operational and technical partners.
  • Detail-oriented and motivated by maintaining high-quality, compliant training materials.
  • Confident facilitating Epic training in a virtual classroom environment, while also contributing behind the scenes to curriculum development and maintenance.
  • Flexible and able to respond to changing priorities tied to Epic upgrades, onboarding cycles, and operational needs.

You'll Thrive in This Role If You Are
  • A self-starter who can manage multiple Epic training priorities simultaneously while meeting established timelines.
  • Comfortable balancing facilitation responsibilities with curriculum development, testing, and environment preparation.
  • Adaptable and responsive in a dynamic system environment, particularly during bi-annual Epic upgrades.
  • Collaborative and effective at working across training, operational, and technical teams.

You'll Need to Have Proven Success With These Skills & Abilities
  • Demonstrated proficiency in instructional design and adult learning principles applied to technical, system-based training.
  • Demonstrated knowledge, understanding, and application of Epic training standards, workflows, and credentialed training models.
  • Experience developing and delivering application-specific Epic training in a healthcare or revenue cycle environment.
  • Working knowledge of Learning Management Systems and virtual learning technologies (e.g., Duke LMS, Zoom, Microsoft Teams, SharePoint Online).
  • Strong analytical, critical thinking, and problem-solving skills, with the ability to translate complex Epic workflows into effective learning solutions.
  • Strong organizational and consultation skills, with the ability to prioritize multiple, competing demands.
  • Excellent verbal and written communication skills, including the ability to develop comprehensive, application-specific training materials using established templates.

Key Responsibilities
Training Delivery
  • Deliver Epic-standard, instructor-led training (virtual and in-person) for front-end revenue cycle applications, including Cadence, Prelude, and Grand Central.
  • Facilitate role-based training aligned to scheduling, registration, and patient access workflows for new hires, operational teams, and system changes.
  • Prepare training environments, materials, activities, and virtual classrooms in alignment with departmental standards and Epic best practices.
  • Document attendance and learning completion within Duke's Learning Management System.

Curriculum Development & Maintenance
  • Develop and maintain application-specific training curriculum, including lesson plans, facilitator guides, participant guides, and job aids.
  • Ensure training materials align with:
    • Epic foundational training standards
    • Duke Health-specific workflows, policies, and revenue cycle practices
    • Front-end operational requirements and compliance expectations
  • Update training content in response to Epic upgrades, workflow changes, and optimization initiatives.
  • Participate in Epic training environment builds and data refreshes in coordination with Principal Trainers.

Collaboration & Governance
  • Work closely with Cadence, Prelude, and Grand Central Principal Trainers to ensure curriculum consistency, credential alignment, and training quality.
  • Partner with operational leaders, SMEs, and project teams to assess learning needs and support initiatives.
  • Support bi-annual Epic upgrades by reviewing release notes, updating training content, and supporting end-user readiness.
  • Adhere to departmental quality assurance, versioning, and document management standards.

Learning Records & Reporting
  • Ensure accuracy and integrity of learner records within Duke's LMS.
  • Support reporting and analysis related to training participation, readiness, and effectiveness.

Core Epic Workflow Focus Areas
Training content and delivery may include, but is not limited to:
  • Cadence (Scheduling): visit types, templates, provider/resource scheduling, bump/move workflows, waitlists, referrals, MyChart scheduling
  • Prelude (Registration): identity verification, insurance capture, eligibility, benefits, guarantor selection, patient liability estimation
  • Grand Central: arrival workflows, front desk processes, patient movement and access workflows
  • Front-End Revenue Cycle Standards: patient identification, compliance, privacy/security (HIPAA), Duke Health registration accuracy requirements

Required Qualifications
Education
Work requires analytical, communications and organizational skills acquired through completion of a bachelor's degree program.
Experience
Work requires one (1) year or more of experience involving instructional, training, or Epic application support activities, with demonstrated exposure to healthcare or revenue cycle workflows.
Certifications
Completion and maintenance of Epic application credentialing (Cadence, Prelude, and/or Grand Central) as required by Duke Health.
Knowledge, Skills, and Abilities
  • Strong knowledge of adult learning principles and instructional design methodologies.
  • Ability to deliver engaging, effective instructor-led training in virtual and in-person settings.
  • Working knowledge of Learning Management Systems and virtual learning technologies (Zoom, Microsoft Teams, SharePoint Online).
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  • Collaborative mindset with the ability to work across operational, technical, and training teams.

Distinguishing Characteristics
  • Role operates as a credentialed Epic trainer, not a generalist learning role.
  • Training is application-specific, governed by Epic standards, and overseen by Principal Trainers.
  • Direct alignment to front-end revenue cycle workflows and patient access operations.
  • Note:role does not perform Epic application build, configuration, or system design activities.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

What Duke Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply