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Epic Trainer Jobs in Raleigh, NC (NOW HIRING)

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Pharmacist IT Systems Analyst - Epic Willow Inpatient (Remote)

Cary, NC · Remote

$113K - $170K/yr

Develop and maintain end-user documentation, training materials, and workflow resources * Provide ... Epic Willow Inpatient certification required * Bachelor's degree, Doctor of Pharmacy (PharmD), or ...

WakeMed

Manager, Epic Applications Support

Raleigh, NC · On-site

Act as a business and technical consultant for decision support, training, and problem resolution ... EPIC certification in area of responsibility (preferred) Department Description Serving the ...

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How much do epic trainer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for epic trainer in Raleigh, NC is $24.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $28.03 per hour, depending on experience, location, and employer.

What does an Epic Trainer do?

An Epic Trainer is responsible for educating healthcare staff on how to use Epic electronic health record systems effectively. They develop training materials, conduct sessions, and provide ongoing support to ensure proper system utilization and compliance. Strong communication skills and knowledge of Epic software are essential for this role.

What is an Epic Trainer?

The job description of an Epic trainer (or Epic certified consultant) includes working with other Epic team members at a healthcare facility to train hospital employees in the Epic healthcare record system. In this career, your duties are to develop and maintain curriculum and training materials throughout implementation, computer system upgrades, and optimization. You assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care. Ongoing support and system maintenance is expected, as well as a deep and maintained understanding of system workflows.

What is the difference between Epic Trainer vs Epic Analyst?

AspectEpic TrainerEpic Analyst
CertificationsEpic Certification in TrainingEpic Certification in Analysis
Work EnvironmentConducts training sessions, workshops, and user educationAnalyzes workflows, configures Epic modules, supports system optimization
Employer & Industry UsageHealthcare providers, hospitals, health systemsHealthcare IT departments, hospitals, health systems
Common Search & ComparisonYesYes

The main difference between an Epic Trainer and an Epic Analyst lies in their focus areas. Epic Trainers primarily conduct user training and education to ensure effective system adoption, while Epic Analysts analyze workflows and configure the Epic system to meet organizational needs. Both roles require Epic certifications and are vital in healthcare IT environments, but they serve distinct functions within the Epic ecosystem.

How do I become an Epic trainer?

To become an Epic trainer, candidates typically need relevant healthcare experience, proficiency with Epic software, and often hold a certification such as Epic Certification in a specific module. Prior experience in clinical or IT roles and strong communication skills are also important, as trainers deliver instruction and support to end-users during implementation and ongoing training processes.

What are some common challenges faced by Epic Trainers when onboarding new clinical staff, and how can they be addressed?

Epic Trainers often encounter challenges such as varying levels of technical proficiency among clinical staff and resistance to adopting new workflows. To address these, trainers tailor their instructional approach to accommodate different learning styles and provide hands-on practice sessions. Building strong communication channels and offering ongoing support after initial training helps ensure users feel confident and comfortable with the Epic system, ultimately leading to smoother adoption and improved patient care.

What qualities make a good Epic Trainer?

To thrive as an Epic Trainer, you need a solid understanding of healthcare workflows, adult learning principles, and Epic system modules, usually supported by an Epic certification. Familiarity with the Epic training environment, e-learning authoring tools, and Learning Management Systems (LMS) is typically required. Excellent communication, patience, and adaptability are crucial soft skills for engaging diverse learners and addressing varying user needs. These skills ensure effective knowledge transfer, user adoption, and accurate use of the Epic system in healthcare organizations.
More about Epic Trainer jobs
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Epic Trainer jobs near you
Infographic showing various Epic Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 6% As Needed, 77% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $51,087 per year, or $24.6 per hour.

Sr Epic Resolute (Billing & Claims) Certified Analyst

UNC Health Careers

Morrisville, NC • Hybrid

$41.45 - $59.58/hr

Other

Re-posted 19 days ago

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

UNC Health is seeking an experienced Epic Resolute Certified Analyst to support our Community Connect program. This role supports external partner clinics using UNC Health's Epic platform, with a focus on professional billing (PB), claims management, and end-to-end revenue cycle workflows, with strong alignment to ambulatory operations.   

Location: Morrisville, NC (Hybrid: Remote & Onsite) 

Team: Community Connect | UNC Health ISD 

Responsibilities:

  • Design, build, and support Epic Resolute (Professional Billing & Claims) functionality 
  • Maintain billing rules, including charge routing, claim edits, payer setup, and workqueues 
  • Support charge capture, claim submission, payment posting, denials, and A/R workflows 
  • Troubleshoot billing and claims issues, including rejections, denials, and workflow gaps 
  • Partner with revenue cycle, coding, and operational teams to optimize workflows and reduce revenue leakage 
  • Support requirements gathering, testing, go-lives, and system enhancements 
  • Provide onsite clinic support, including workflow analysis and optimization 
  • Ensure data integrity, compliance, and reporting support for revenue cycle performance 

Preferred Qualifications: 

  • Epic Resolute Certification (Professional Billing) (active) 
  • 3+ years of Epic Resolute experience in a healthcare environment 
  • Strong knowledge of billing, claims processing, and revenue cycle operations 
  • Experience with claim edits, denials management, and A/R follow-up workflows 
  • Ability to travel to clinics for onsite support 
  • Experience with Community Connect or multi-site environments 
  • Experience with workqueues, claim scrubbing, and payer/plan build 
  • Understanding of ambulatory (PB) workflows and integrations with Cadence/Prelude 
  • Experience supporting go-lives, testing (UAT), and workflow optimization initiatives 
Other Information

Education Requirements:
Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.

Knowledge/Skills/and Abilities Requirements:

  • Epic Resolute Certification (Professional Billing) (active) 
  • 3+ years of Epic Resolute experience in a healthcare environment 
  • Strong knowledge of billing, claims processing, and revenue cycle operations
  • Experience with claim edits, denials management, and A/R follow-up workflows 
  • Ability to travel to clinics for onsite support 
  • Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Ambulatory Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $41.45 - $59.58 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Employment Type:

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