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Entry Level Technical Support Jobs (NOW HIRING)

Fortis

Technical Support Specialist

Plano, TX · On-site

As a Technical Support Representative, you will be the first line of support for merchants using ... This entry-level position is ideal for candidates with strong customer service skills and a desire ...

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How much do entry level technical support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Technical Support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What is an Entry Level Technical Support job?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.
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Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,776 per year, or $24.4 per hour.
Technical Support Specialist

Technical Support Specialist

Murtech Staffing and Solutions

Princeton, NJ

$30/hr

Other

Posted 13 days ago

Job description

Job Description Technical Support Specialist (Entry-Level) Location: Princeton, NJ Schedule: Monday-Friday | 8:00 AM - 5:00 PM EST Duration: 12-Month Contract Pay Rate: Up to $30/hr We are seeking a motivated and customer-focused Technical Support Specialist to support one of our end clients in a laboratory environment in Princeton, NJ. This is an excellent opportunity for someone looking to grow their IT career with a company that values professionalism, initiative, and continuous learning. This role is heavily focused on end-user support in a fast-paced environment.

The ideal candidate is a self-starter with strong communication skills, a customer service mindset, and the ability to respond professionally to both ticketed requests and walk-up support needs. Please note: This position supports a laboratory environment, and candidates must be comfortable entering cleanroom environments multiple times per week and following required gowning procedures. Key Responsibilities: Provide onsite technical support for end users including account-access issues, conference room technology support, hardware/software troubleshooting, and general IT assistance Perform onsite repairs, upgrades, installations, and system support tasks as needed Assist users with platform and technology-related guidance in a professional and customer-friendly manner Submit and manage support tickets on behalf of users when necessary to ensure proper tracking and resolution Maintain high standards of system performance, reliability, and availability Escalate unresolved issues appropriately following established procedures and SLAs Document issues, resolutions, and operational procedures accurately Preferred Qualifications: Strong customer service and communication skills Ability to work independently and respond appropriately to support requests Comfortable in a high-touch support environment with frequent walk-up interactions Basic understanding of Windows environments, networking, hardware troubleshooting, and enterprise IT support Experience with switching/routing, storage systems, firewalls, databases, or optical networking is a plus Requirements: Ability to pass background check and drug screening Comfortable working in laboratory/cleanroom environments with gowning procedures Bachelor's degree in Information Technology or related field preferred, but equivalent experience will be considered Interview Process: Virtual interview process coordinated by our end client.

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