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Entry Level Technical Support Jobs in Arizona (NOW HIRING)

TEKsystems

Support Specialist Junior

Tempe, AZ · Hybrid

$22/hr

Technical Support * Relationship Management * Multitasking * Data Entry * Microsoft Office * Call Center Operations * Payroll & Benefits Support Experience Level Entry-Level to Intermediate Career ...

Precision Toyota of Tucson

IT Support Agent - Tier 1

Tucson, AZ · On-site

$19.25 - $26.50/hr

Precision Toyota of Tucson is seeking a motivated and congenial Entry-Level IT Help Desk Agent to ... Serve as the initial point of contact for technical support requests received via phone, email, or ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

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Entry Level Technical Support information

See Arizona salary details

$14

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How much do entry level technical support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for entry level technical support in Arizona is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $25.53 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Technical Support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What is an Entry Level Technical Support job?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.
What are the most commonly searched types of Technical Support jobs in Arizona? The most popular types of Technical Support jobs in Arizona are:
What are popular job titles related to Entry Level Technical Support jobs in Arizona? For Entry Level Technical Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support jobs in Arizona look for? The top searched job categories for Entry Level Technical Support jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Technical Support jobs? Cities in Arizona with the most Entry Level Technical Support job openings:
Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,317 per year, or $22.7 per hour.

Technical Support Specialist I

Iridium Satellite, LLC

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
What We're Looking For:
Iridium is seeking an entry-level Technical Support Specialist who is motivated to learn, develop foundational technical skills, and support our global network of service providers and internal partners. This role is ideal for someone who enjoys problem-solving, working collaboratively, and gaining hands-on experience with Iridium's voice and data products.
In this role, you'll provide Tier 2 support by following established procedures, applying available resources, and escalating issues when necessary. You will build technical competence through structured training, guided troubleshooting, and participation in team initiatives.
What You'll Do:
  • Provide Tier 2/second-level support and troubleshooting to Iridium Service Providers and Customers for all Iridium voice and data products and services.
  • Verify and expand on troubleshooting completed by partners, reattempting steps as needed using documented methods.
  • Assist in timely resolution of reported issues while accurately documenting and tracking all activity in the appropriate systems.
  • Ability to meet or exceed all KPI's including accuracy and SLA.
  • Respond to general inquiries received through the Iridium public website and route or address them as appropriate.
  • Participate in testing new Iridium products, services, applications, and firmware under the direction of senior team members prior to commercial release.
  • Collaborate with teammates and other departments to support workflow and broader team initiatives.
  • Develop and grow knowledge of Iridium's products, services, systems, and customer use cases.
  • Understand or have the ability to seek guidance from managers or senior technicians when issues extend beyond your experience or scope to escalate.
  • Work within established processes while contributing ideas for improvements as you develop more familiarity with systems and procedures.

What You'll Need to Succeed:
  • Associate's degree in Computer Science, Information Technology, Engineering, or a related field - or equivalent relevant work experience.
  • Strong verbal and written communication skills with the ability to clearly communicate technical information.
  • Ability to follow troubleshooting procedures, utilizing available resources, apply feedback, and ask for help when needed.
  • Strong attention to detail with the ability to document issues clearly and work with accuracy.
  • Ability to multitask, prioritize, and complete assigned tasks on time with mostly error-free performance.
  • Adaptability to a dynamic environment, think critically willingness to take direction, and an eagerness to learn and grow professionally.
  • A collaborative and team-oriented approach, with the ability to cultivate positive relationships within the team.
  • Ability to interpret ambiguous situations, work in gray areas and determine the best course of action when information is incomplete.
  • Take a proactive approach to both learning and problem-solving, seeking out opportunities to grow skills and resolve issues effectively.
Things That Would be Great if You Brought to the Table:
  • Experience in a help desk, technical support, wireless/cellular/satellite environment, or technical call center.
  • Familiarity with PC, Mac, or Linux systems; iOS/Android environments.
  • Basic understanding of networking components and concepts.
  • Exposure to Satellite, GSM/Cellular, RF, or Electrical/Electronics concepts.
  • Experience with maritime or aviation satellite communications.
  • CompTIA A+, Network+, or similar certifications.
  • Foreign language proficiency.
We'll also need you to:
  • Be flexible to support nights, weekends, and holidays as part of a 24x7 operational environment.
  • Maintain consistent adherence to company and team policies, including scheduled in-office work requirements and guidelines outlined in the employee handbook.
  • Be a U.S. Citizen

Work Environment:
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.
Additional Information
This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.
Base Pay Range: $55,000 - $75,000 USD
Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

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