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Evening Technical Support Jobs in Arizona (NOW HIRING)

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first ... Ability to consistently work an assigned evening shift. Professional, patient, and empathetic ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first ... evening shift. • Professional, patient, and empathetic approach when working with customers.

U-Haul

Computer Support Specialist

Tempe, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assigned Technical Center, Manufacturing, and Assembly plant locations. * Occasional evening or ... support, or project implementations. * Fast-paced environment with multiple priorities and customer ...

U-Haul

Computer Support Specialist

Tempe, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... assigned Technical Center, Manufacturing, and Assembly plant locations. * Occasional evening or ... support, or project implementations. * Fast-paced environment with multiple priorities and customer ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • PTO

Provide advanced technical support to clients via phone, remote support tools, and occasional ... Occasional evening or weekend work may be required to support maintenance windows or client ...

Raytheon Technologies

Technical Trainer II

Tucson, AZ · On-site

$30.75 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support training needs during off-shift hours, including occasional early-morning, evening, or ... Build strong technical expertise in electronics, torque, soldering, and safety-wire techniques ...

Raytheon

Technical Trainer II

Tucson, AZ

$30.75 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support training needs during off‑shift hours, including occasional early‑morning, evening, or ... Deliver effective technical training aligned with ITD methodologies, adult learning theory ...

RTX

Technical Trainer II with Security Clearance

Tucson, AZ · On-site

$30.25 - $40.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support training needs during off-shift hours, including occasional early-morning, evening, or ... Build strong technical expertise in electronics, torque, soldering, and safety-wire techniques ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · On-site +1

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. The Compensation range for this ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

This is a highly technical, client support role that requires superior customer service skills ... Early morning, evening or weekend hours may be required as needed. The Compensation range for this ...

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All JobsEvening Technical Support JobsEvening Technical Support Jobs in Arizona

Evening Technical Support information

What is evening technical support?

Evening technical support jobs involve assisting customers or clients with technical issues during the evening hours, typically outside standard business times. These roles are crucial for companies that offer 24/7 support or cater to customers in different time zones. Duties often include troubleshooting software or hardware problems, answering technical inquiries, and ensuring users can resolve their issues efficiently. Evening technical support professionals may work remotely or onsite, and strong communication and problem-solving skills are essential.

What are the typical challenges faced by evening technical support specialists, and how can they effectively address them?

Evening Technical Support specialists often encounter challenges such as handling high-priority issues with limited on-site resources or support from other departments that operate mainly during standard business hours. To effectively address these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and proactively communicate with daytime teams for seamless handovers. Additionally, being adaptable and resourceful helps specialists manage unexpected technical issues that may arise outside of regular hours. Building a network with colleagues across shifts also supports efficient knowledge sharing and issue resolution.

What are the key skills and qualifications needed to thrive as an evening technical support specialist?

To thrive as an Evening Technical Support Specialist, strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant IT certification are required. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build rapport and address user concerns effectively, especially during non-standard hours. These skills ensure timely and accurate support, maintain service quality, and contribute to customer satisfaction during critical evening shifts.

What is the difference between Evening Technical Support vs Night Technical Support?

AspectEvening Technical SupportNight Technical Support
Work HoursTypically 4 PM to 12 AMUsually 12 AM to 8 AM
CertificationsIT certifications like CompTIA A+, Network+Same as Evening Support, often requiring on-call skills
Work EnvironmentOffice or remote, customer-facingRemote or on-site, often less customer interaction
Industry UsageIT support, tech companies, call centersIT support, data centers, 24/7 operations

Both Evening and Night Technical Support roles involve troubleshooting and assisting users with technical issues. The main difference lies in their work hours, with Evening Support typically ending around midnight, while Night Support covers overnight shifts. Certifications and skills required are similar, focusing on IT knowledge and problem-solving. The choice depends on your preferred work schedule and environment.

What are the most commonly searched types of Technical Support jobs in Arizona?

The most popular types of Technical Support jobs in Arizona are:

What cities in Arizona are hiring for Evening Technical Support jobs?

Cities in Arizona with the most Evening Technical Support job openings:

Evening Technical Support jobs near you
Infographic showing various Evening Technical Support job openings in Arizona as of August 2026, with employment types broken down into 57% Full Time, 36% Part Time, and 7% Temporary. Highlights an 100% In-person job distribution.

Level 1 Support Specialist

VisualVault

Tempe, AZ • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Position Summary

VisualVault provides cloud-based document management, workflow automation, electronic forms, case management, and content-management solutions that customers access through a web browser. Experience supporting a web-based SaaS platform is preferred. The ideal candidate must be able to work in our Tempe, Arizona office. Once training is complete, this position will transition to a hybrid remote work arrangement.
The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point of contact for the VisualVault platforms, providing professional, timely, and accurate Technical Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through effective communication and ownership of assigned support tickets. The

The ideal candidate is required to be in office in Tempe Arizona, customer-focused, detail-oriented, and capable of managing multiple priorities. They work collaboratively with Technical Support team members and cross-functional internal teams to deliver timely, high-quality support while maintaining a strong commitment to customer satisfaction. Training hours will be Monday through Friday, from 8:00 AM to 5:00 PM. Upon completion of training, the regular work schedule will be Monday through Friday, from 11:00 AM to 8:00 PM.

This position is ideal for someone who enjoys solving technical problems, helping customers succeed, and working as part of a collaborative support organization where quality, ownership, and customer satisfaction are top priorities.

Essential Responsibilities

Serve as a primary point of contact for customer Technical Support requests.

Troubleshoot application, user access, workflow, and configuration issues using established procedures and documentation.

Document all troubleshooting steps, findings, customer communications, and resolutions clearly and completely within each support ticket.

Meet or exceed established SLA response and resolution targets.

Take ownership of assigned tickets and proactively drive them toward resolution.

Communicate professionally with customers, providing timely status updates throughout the lifecycle of each case.

Monitor ticket queues and prioritize work based on urgency and customer impact.

Follow security and privacy procedures when handling customer information.

Participate in team meetings, knowledge sharing, and ongoing training initiatives.

Contribute to internal knowledge base articles and process improvements.

Perform additional support duties as assigned.

Qualifications

2+ years of customer-facing Technical Support experience.

Experience in supporting web-based applications.

Strong written and verbal communication skills.

Excellent troubleshooting and analytical abilities.

Ability to manage multiple priorities.

Ability to work independently while collaborating effectively within a team.

Experience using ticketing systems.

Ability to consistently work an assigned evening shift.

Professional, patient, and empathetic approach when working with customers.

Employment Type: FULL_TIME

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