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Entry Level Technical Support Jobs (NOW HIRING)

Ameta USA

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Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support. This is an ideal ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and ...

LexisNexis

Technical Suppt Specialist I

Miamisburg, OH · On-site

They are seeking an entry-level Technical Support Specialist I to provide technical assistance to end users, install and configure systems, and troubleshoot various IT issues. Responsibilities : • ...

Avior

Software Technical Support Specialist

Irving, TX · On-site

$42K - $52K/yr

We are seeking a motivated and enthusiastic Entry-Level Technical Support Engineer to join our team. In this role, you will work closely with senior developers and other team members to support, test ...

Avior

Software Technical Support Specialist

Irving, TX

$42K - $52K/yr

We are seeking a motivated and enthusiastic Entry-Level Technical Support Engineer to join our team. In this role, you will work closely with senior developers and other team members to support, test ...

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule: Monday - Friday, 8:00 AM - 5:00 PM $28 per hour/ up to 60k perm Overview: We are seeking a motivated ...

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule: Monday - Friday, 8:00 AM - 5:00 PM $28 per hour/ up to 60k perm Overview: We are seeking a motivated ...

BlackCloak

Technical Success Specialist

$55K - $70K/yr

BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to join our team as an entry-level Technical Success Specialist. This critical, client-facing role ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Customer Support Representatives, Level 2, are responsible for the following... * Answers incoming ... Uses entry-level technical skills and company processes/client service level agreements to ...

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How much do entry level technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level technical support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Technical Support professionals, and how can they be overcome?

Entry Level Technical Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated customers, and troubleshooting unfamiliar technical issues. To overcome these challenges, it's important to develop strong communication skills, remain patient and empathetic, and seek guidance from team members or knowledge bases when encountering new problems. Many organizations also provide training and mentorship to help new hires build confidence and technical expertise, making it easier to handle complex or high-pressure situations over time.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support professional, and why are they important?

To thrive as an Entry Level Technical Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (like Windows and macOS) is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills and qualities are crucial for providing timely, accurate support and ensuring user satisfaction in a technical environment.

What is an Entry Level Technical Support job?

An Entry Level Technical Support job involves assisting customers or end-users with troubleshooting and resolving technical issues related to products, software, or hardware. Individuals in this role typically respond to support tickets, phone calls, or emails to help users solve basic technical problems. They may also document issues, escalate complex problems to higher-level support, and provide guidance on using technology effectively. This position is ideal for those starting their careers in IT or customer service and often serves as a stepping stone to more advanced technical roles.
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Entry Level Technical Support jobs near you
Infographic showing various Entry Level Technical Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Technical Support Specialist

Ameta USA

City Of Industry, CA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

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Job description

Compensation & Benefits

  • Salary: $50,000 – $60,000 per year DOE
  • Paid Time Off (PTO)
  • Paid Sick Days
  • Company Paid Holidays
  • Company-Sponsored Health, Dental & Vision Insurance
  • Company Matching 401(k) Plan
  • Annual Performance Bonus Tied to Company Performance


About Ameta

Ameta is a growing North American distributor of intelligent security systems and IP surveillance technology. We support professional installers, integrators, and businesses across the United States and Canada through our AIBASE product ecosystem.

At Ameta, technical support is not treated like a cost center — it is one of the core reasons customers choose to work with us.

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support.

This is an ideal opportunity for someone with formal education or training in:

  • Networking
  • IT
  • Computer Systems
  • Cybersecurity
  • Telecommunications
  • Electronics Technology

No prior CCTV industry experience is required. We are willing to train the right candidate.

What You’ll Do

  • Assist customers with setup and troubleshooting of IP cameras, NVRs, networking equipment, and remote access systems
  • Help customers configure mobile apps, remote viewing, and AI features
  • Diagnose networking-related issues involving switches, routers, PoE, IP addressing, bandwidth, and connectivity
  • Provide support by phone, email, and remote screen sharing
  • Escalate advanced technical issues when needed
  • Document support cases and resolutions clearly
  • Learn AIBASE products, software platforms, and system design best practices
  • Deliver a high level of customer care and professionalism during every interaction

What We’re Looking For

Technical Foundations

  • Basic understanding of:
    • IP networking
    • Routers & switches
    • PoE technology
    • DHCP / Static IP addressing
    • Internet connectivity
    • Windows PC troubleshooting
  • Formal education, certification, or vocational training in IT/networking preferred
  • Familiarity with networking concepts is more important than CCTV experience

Personality & Attitude

We care deeply about attitude and customer service.

The ideal candidate is:

  • Friendly and patient with customers
  • Calm under pressure
  • A strong communicator
  • Detail-oriented
  • Eager to learn
  • Professional and dependable
  • Comfortable talking to customers on the phone
  • Team-oriented with a positive mindset

Bonus Skills (Not Required)

  • CompTIA Network+
  • Experience with Ubiquiti, UniFi, or managed switches
  • CCTV or access control experience
  • Remote desktop / remote support tools
  • Experience working in technical customer support

Why Join Ameta?

  • Work with advanced AI-powered security technologies
  • Learn from experienced industry professionals
  • Fast-growing company with long-term career growth opportunities
  • Hands-on exposure to networking, surveillance, AI, and enterprise systems
  • Supportive team environment
  • Opportunity to become a high-level technical specialist over time