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Dispatcher Manager Jobs in Rochester, NY (NOW HIRING)

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

TES Staffing

Be Seen First

Customer Service Dispatcher (Entry-Level)

Henrietta, NY · On-site

$18 - $20/hr

... real-world print management strategies to reduce costs, secure documents, and minimize ... As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating ...

Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

Responsibilities * Scheduling deliveries and dispatching delivery drivers on a timely basis ... Tracking and analyzing quality of delivery service using Delivery Management System * Overcoming ...

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All JobsDispatcher JobsDispatcher Manager JobsDispatcher Manager Jobs in Rochester, NY

Dispatcher Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatcher manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispatcher manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a dispatcher manager?

Dispatcher Managers are professionals responsible for overseeing the operations of dispatch teams that coordinate the movement of vehicles, personnel, or goods. They manage schedules, monitor performance, and ensure that dispatchers communicate effectively with drivers or field personnel. Dispatcher Managers also handle problem-solving, maintain compliance with regulations, and often implement strategies to improve efficiency. Their leadership ensures that services are delivered safely and on time, making them essential in industries like transportation, emergency services, and logistics.

What is the difference between Dispatcher Manager vs Dispatcher?

AspectDispatcher ManagerDispatcher
Required CredentialsHigh school diploma; some roles prefer logistics or management certificationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, overseeing dispatch operationsField or office, coordinating vehicle or personnel dispatch
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, emergency services, delivery services
Common Search & ComparisonDispatcher Manager vs Dispatcher

The Dispatcher Manager typically oversees dispatch teams, manages operations, and requires some management experience or certifications. In contrast, a Dispatcher handles day-to-day dispatching tasks, often with less formal education. Both roles are vital in logistics and transportation industries, but the Manager has broader responsibilities and supervisory duties.

What are the key skills and qualifications needed to thrive as a dispatcher manager?

To thrive as a Dispatcher Manager, you need expertise in logistics coordination, problem-solving, and staff management, usually backed by experience in dispatch or transportation and sometimes an associate degree. Familiarity with dispatch software, GPS tracking systems, and fleet management tools is typically required. Strong leadership, communication, and decision-making skills help foster effective team coordination and quick response to emergencies. These abilities are crucial to ensure efficient operations, timely deliveries, and high customer satisfaction.

Is it hard to get hired as a dispatcher manager?

Getting hired as a dispatcher manager can be competitive, often requiring relevant experience in logistics, transportation, or dispatching, along with strong organizational and communication skills. Employers may also prefer candidates with certifications such as a Commercial Driver's License (CDL) or dispatching training. Having familiarity with dispatch software and a proven track record in managing schedules and teams can improve job prospects.

What are some common challenges faced by dispatcher managers and how can they be addressed?

Dispatcher Managers often face challenges such as managing high-pressure situations, ensuring timely communication between dispatchers and field teams, and adapting quickly to last-minute changes or emergencies. Effective problem-solving skills, strong leadership, and implementing robust scheduling systems can help address these challenges. Regular training sessions and fostering a collaborative environment also contribute to smoother operations and improved team morale.
What are the most commonly searched types of Dispatcher jobs in Rochester, NY? The most popular types of Dispatcher jobs in Rochester, NY are:
What are popular job titles related to Dispatcher Manager jobs in Rochester, NY? For Dispatcher Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatcher Manager jobs in Rochester, NY look for? The top searched job categories for Dispatcher Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatcher Manager jobs? Cities near Rochester, NY with the most Dispatcher Manager job openings:
Dispatcher Manager jobs near you
Infographic showing various Dispatcher Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Dispatcher - Afternoon Shift

Casella Waste Systems, Inc.

Rochester, NY • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Hiring Range: $20-$23/ hour.

Key Responsibilities
  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.  
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  
  • Updates and informs Customer Care of any service delays in order to keep customers notified.  
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. 
  • Reports driver performance issues or concerns to appropriate management for resolution.  
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 
Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. 

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. 

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.  

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Employment Type: FULL_TIME

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