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Dispatcher Jobs in Rochester, NY (NOW HIRING)

NexCore

Dispatcher

Rochester, NY · On-site

$23 - $27/hr

Dispatcher Department: Admin Employment Type: Full Time Location: Rochester, NY Compensation: $23.00 - $27.00 / hour Description We are seeking a highly organized and customer-focused Dispatcher to ...

NexCore

Dispatcher

Rochester, NY · On-site

$23 - $27/hr

The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Casella Waste Systems, Inc.

Dispatcher

Batavia, NY · On-site

$24 - $26/hr

Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Leonard's Express Inc

Off Hours Dispatcher

Farmington, NY · On-site

$21 - $23/hr

At Leonard's Express, Inc. we are looking for a motivated dispatcher who wants to help us improve our fleet. A great trucking company starts with their drivers, so our dispatchers are titled Driver ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

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All JobsDispatcher JobsDispatcher Jobs in Rochester, NY

Dispatcher information

See Rochester, NY salary details

$11

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$33

How much do dispatcher jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for dispatcher in Rochester, NY is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.51 per hour, depending on experience, location, and employer.

What type of dispatcher makes the most money?

In the dispatching field, transportation dispatchers for specialized sectors such as hazardous materials, medical emergency services, or freight with high-value cargo tend to earn higher salaries due to the complexity and responsibility involved. Additionally, experienced dispatchers with certifications and proficiency in advanced routing software often command higher pay. Salary levels can also vary based on industry, location, and the size of the company.

What exactly does a dispatcher do?

A dispatcher coordinates the assignment and routing of vehicles, personnel, or equipment to ensure efficient operations. They communicate with drivers or field staff using radios or computer systems, monitor progress, and handle scheduling or emergency requests. Strong organizational and communication skills are essential for this role.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training, which includes learning radio procedures and emergency protocols. Some agencies require certification from the Association of Public-Safety Communications Officials (APCO) or similar organizations. Strong communication skills, the ability to remain calm under pressure, and familiarity with computer-aided dispatch (CAD) systems are also important.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What are the key skills and qualifications needed to thrive as a Dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

Is dispatcher a difficult job?

A dispatcher job involves coordinating and managing communication between drivers and clients, often requiring quick decision-making and multitasking. The role can be demanding due to the need for attention to detail, problem-solving skills, and working under time pressure, but it varies based on the industry and work environment.

What Does a Dispatcher Do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.
More about Dispatcher jobs
What are the most commonly searched types of Dispatcher jobs in Rochester, NY? The most popular types of Dispatcher jobs in Rochester, NY are:
What are popular job titles related to Dispatcher jobs in Rochester, NY? For Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatcher jobs in Rochester, NY look for? The top searched job categories for Dispatcher jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatcher jobs? Cities near Rochester, NY with the most Dispatcher job openings:
Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Rochester, NY as of July 2026, with employment types broken down into 6% As Needed, 83% Full Time, 8% Part Time, and 3% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $45,232 per year, or $21.7 per hour.
Dispatcher

Dispatcher

NexCore

Rochester, NY • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Dispatcher
Department: Admin
Employment Type: Full Time
Location: Rochester, NY
Compensation: $23.00 - $27.00 / hour
Description
We are seeking a highly organized and customer-focused Dispatcher to join our team. The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
  • Schedule and dispatch service technicians for service calls
  • Coordinate technician schedules to maximize efficiency and meet customer expectations
  • Communicate with customers regarding appointment times and service updates
  • Monitor technician progress throughout the day and adjust schedules as needed
  • Enter service calls, customer information, and job details into dispatch software
  • Provide technicians with job information, directions, and customer notes
  • Maintain clear communication between customers, technicians, and management
  • Handle incoming service calls and adjust schedules accordingly
  • Maintain accurate records of service calls, work orders, and technician activity
  • Review technician timecards
  • Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours

Qualifications
  • Previous dispatching experience in plumbing, HVAC, construction, or service industry preferred
  • Customer service experience required
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong work ethic
  • Positive, team-oriented attitude
  • Experience using ServiceTitan a plus

Benefits
  • Competitive pay
  • Comprehensive health insurance (including dental and vision)
  • Health Saving Account with company contribution
  • Paid Life Insurance
  • 401(k) plan with company matching
  • Generous paid time off
  • Paid Holidays

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