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Dispatcher Jobs in Rochester, NY (NOW HIRING)

First Student

Dispatcher

Rochester, NY

$24 - $25/hr

The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer:

New

Reimer Home Services

Dispatcher

Rochester, NY

We're growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly. Why You'll Love Working Here * Competitive pay * Medical ...

Reimer Home Services

Dispatcher

Rochester, NY

$60K - $75K/yr

We're growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly. Why You'll Love Working Here * Competitive pay * Medical ...

Reimer Home Services

Dispatcher

Rochester, NY · On-site

$75K/yr

We're growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly. Why You'll Love Working Here * Competitive pay * Medical ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Casella Waste Systems, Inc.

Dispatcher

Hopewell, NY · On-site

$21 - $25/hr

Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers ...

New

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Leonard's Express Inc

Off Hours Dispatcher

Farmington, NY · On-site

$21 - $23/hr

At Leonard's Express, Inc. we are looking for a motivated dispatcher who wants to help us improve our fleet. A great trucking company starts with their drivers, so our dispatchers are titled Driver ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

Service Dispatcher Job Locations US-NY-Batavia ID 2026-6222 Category Service / Technician Type Full-Time (FT) Overview Milton CAT is seeking an experienced Service Dispatcher . Dispatchers are ...

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All JobsDispatcher JobsDispatcher Jobs in Rochester, NY

Dispatcher information

See Rochester, NY salary details

$10

$21

$32

How much do dispatcher jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for dispatcher in Rochester, NY is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.03 per hour, depending on experience, location, and employer.

What type of dispatcher makes the most money?

In the dispatching field, transportation dispatchers for specialized sectors such as hazardous materials, medical emergency services, or freight with high-value cargo tend to earn higher salaries due to the complexity and responsibility involved. Additionally, experienced dispatchers with certifications and proficiency in advanced routing software often command higher pay. Salary levels can also vary based on industry, location, and the size of the company.

What exactly does a dispatcher do?

A dispatcher coordinates the assignment and routing of vehicles, personnel, or equipment to ensure efficient operations. They communicate with drivers or field staff using radios or computer systems, monitor progress, and handle scheduling or emergency requests. Strong organizational and communication skills are essential for this role.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training, which includes learning radio procedures and emergency protocols. Some agencies require certification from the Association of Public-Safety Communications Officials (APCO) or similar organizations. Strong communication skills, the ability to remain calm under pressure, and familiarity with computer-aided dispatch (CAD) systems are also important.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What are the key skills and qualifications needed to thrive as a Dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

Is dispatcher a difficult job?

A dispatcher job involves coordinating and managing communication between drivers and clients, often requiring quick decision-making and multitasking. The role can be demanding due to the need for attention to detail, problem-solving skills, and working under time pressure, but it varies based on the industry and work environment.

What Does a Dispatcher Do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.
More about Dispatcher jobs
What are the most commonly searched types of Dispatcher jobs in Rochester, NY? The most popular types of Dispatcher jobs in Rochester, NY are:
What are popular job titles related to Dispatcher jobs in Rochester, NY? For Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatcher jobs in Rochester, NY look for? The top searched job categories for Dispatcher jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatcher jobs? Cities near Rochester, NY with the most Dispatcher job openings:
Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Rochester, NY as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $44,346 per year, or $21.3 per hour.
Dispatcher

Dispatcher

First Student

Rochester, NY

$24 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

First Student rating

6.3

Company rating: 6.3 out of 10

Based on 313 frontline employees who took The Breakroom Quiz

42nd of 75 rated education support services

Job description

First Student is hiring a Dispatcher in Rochester, NY serving Rochester City School District, Brighton and West Irondequoit!

Pay Rate: $24.00-$25.00 (based on experience)

Hours: Monday-Friday 8:00 am-5:00 pm

Summary:

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.


At First Student, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America

  • Full time work all year

  • Positive and rewarding work environment

  • F/T benefits including Medical, Dental, Vision and matching 401K

  • Starting rate $24.00-$25.00

  • Personal time off and observed holiday pay


Dispatcher Responsibilities:

  • Oversees all routes and scheduling of buses

  • Counsels and coaches drivers and monitors

  • Handles heavy phone and radio traffic

  • Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

  • Serves as primary communication liaison with major contracted customer

  • May handle charter reservations, billing, or driver payroll

  • Provides solutions to drop-off and pick-up problems

  • Handle back-up driver duties or perform miscellaneous clerical duties as needed

  • Completes assignment of special projects

  • Assists with supervision of day-to-day operations


Dispatcher Experience and Skills Required:

  • 3-5 year's experience

  • High school diploma or equivalent

  • Basic knowledge of radio dispatch equipment

  • Excellent communication and customer service skills

  • Ability to deliver under time constraints and deadlines

  • Previous terminal operations, dispatch, or driver experience

  • Computer literate

  • Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.


First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.


Apply today to join our team!


First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.


In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

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