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Dispatcher Jobs in Rochester, NY (NOW HIRING)

Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scheduling deliveries and dispatching delivery drivers on a timely basis * Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy * Mapping out ...

Milton CAT

Service Dispatcher

Batavia, NY

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

GPC - Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scheduling deliveries and dispatching delivery drivers on a timely basis * Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy * Mapping out ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A tremendous emphasis is placed on follow through and a positive ...

City of Rochester, NY

911 Dispatcher I (HELPS)

Rochester, NY · On-site

$57K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required. Typical Work ...

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Showing results 21-40

All JobsDispatcher JobsDispatcher Jobs in Rochester, NY

Dispatcher information

See Rochester, NY salary details

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How much do dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dispatcher in Rochester, NY is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.51 per hour, depending on experience, location, and employer.

What does a dispatcher do?

A dispatcher is responsible for coordinating and managing the movement of vehicles, personnel, or goods, often in industries like transportation, emergency services, or logistics. They receive requests for service, communicate with drivers or field staff, and use computer systems to track and assign tasks efficiently. Dispatchers play a crucial role in ensuring timely responses, maintaining clear communication, and solving logistical challenges as they arise.

What does a dispatcher do?

Dispatchers are utilized in a wide variety of industries to be the hub of communications for a company or organization. They answer phone calls and then communicate with the necessary mobile units in response to a request. From trucking to emergency services, they ensure that the appropriate people or products get to the right place at the right time. Due to the nature of the job, dispatchers—particularly those that work in emergency services—must be able to remain calm and clear-headed, especially in emergency situations.

What are the key skills and qualifications needed to thrive as a dispatcher, and why are they important?

To thrive as a Dispatcher, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and sometimes certification such as the Emergency Medical Dispatcher (EMD) credential is often required. Excellent communication, problem-solving, and stress management skills set top performers apart in this role. These competencies are vital to ensure timely, accurate coordination and safety in high-pressure, fast-paced environments.

How do dispatchers typically handle high-pressure situations and ensure effective communication during emergencies?

Dispatchers are trained to remain calm under pressure, prioritize incoming requests, and quickly relay accurate information to the appropriate personnel. They use specialized software and communication systems to coordinate responses, monitor ongoing situations, and provide updates to field teams. Regular training, established protocols, and teamwork with emergency responders help dispatchers manage stressful scenarios efficiently, minimizing errors and ensuring public safety.

What is the difference between Dispatcher vs Driver?

AspectDispatcherDriver
Required CredentialsMay require a high school diploma or equivalent; certifications in logistics or transportation are a plusValid driver’s license; may need commercial driver’s license (CDL) depending on vehicle type
Work EnvironmentOffice setting, coordinating routes and schedulesVehicle operation, on the road, or in delivery environments
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, delivery, freight, and logistics industries
Common Search & Comparison IntentUnderstanding roles in logistics and coordinationDriving responsibilities and qualifications

The main difference between a Dispatcher and a Driver is that a Dispatcher primarily coordinates and manages routes, schedules, and communication within logistics operations, often working in an office environment. In contrast, a Driver is responsible for physically operating vehicles to deliver goods or passengers. Both roles are essential in transportation industries, but they focus on different aspects of the logistics process.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatcher can vary depending on the industry and location, but generally requires good communication skills, organization, and sometimes relevant certifications or experience. Entry-level positions are often available, though competition can be moderate, and familiarity with dispatch software is beneficial.
More about Dispatcher jobs

What are the most commonly searched types of Dispatcher jobs in Rochester, NY?

The most popular types of Dispatcher jobs in Rochester, NY are:

What are popular job titles related to Dispatcher jobs in Rochester, NY?

For Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Dispatcher jobs in Rochester, NY look for?

The top searched job categories for Dispatcher jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Dispatcher jobs?

Cities near Rochester, NY with the most Dispatcher job openings:

Dispatcher jobs near you
Infographic showing various Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,232 per year, or $21.7 per hour.

Dispatcher - Afternoon Shift

Casella Waste Systems, Inc.

Rochester, NY • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 21 days ago

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Hiring Range: $20-$23/ hour.

Key Responsibilities
  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.  
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  
  • Updates and informs Customer Care of any service delays in order to keep customers notified.  
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. 
  • Reports driver performance issues or concerns to appropriate management for resolution.  
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 
Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. 

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. 

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.  

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Employment Type: FULL_TIME

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