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Dispatcher Manager Jobs in Rochester, NY (NOW HIRING)

Heidelbergmaterials

Dispatch Manager

Pavilion, NY

$86K - $108K/yr

Position Overview As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused ...

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Position Overview As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused ...

Isaac Heating & Air Conditioning

Dispatcher

Rochester, NY · On-site

$24 - $28/hr

Manage and document technician sick days and vacation requests * Assist in covering branches and commercial dispatching * Schedule vehicle repairs and oil changes * Perform dispatching duties for ...

Isaac Heating & Air Conditioning

Dispatcher

Rochester, NY · On-site

$24 - $28/hr

Manage and document technician sick days and vacation requests * Assist in covering branches and commercial dispatching * Schedule vehicle repairs and oil changes * Perform dispatching duties for ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is responsible for capturing all required data points, which is critically important to the successful management of the business. Duties & Responsibilities Patient Care * Respond to ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is responsible for capturing all required data points, which is critically important to the successful management of the business. Duties & Responsibilities Patient Care * Respond to ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is responsible for capturing all required data points, which is critically important to the successful management of the business. Duties & Responsibilities Patient Care * Respond to ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Proficiency with dispatch software, transportation management systems (TMS), GPS tracking, or similar logistics applications is a plus. * Commitment to safety, customer service, and operational ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY

$22 - $26/hr

Proficiency with dispatch software, transportation management systems (TMS), GPS tracking, or similar logistics applications is a plus. * Commitment to safety, customer service, and operational ...

Meenan

Service Dispatch Supervisor

Hopewell, NY · On-site

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

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Dispatcher Manager information

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$29.6K

$62K

$102.1K

How much do dispatcher manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for dispatcher manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a dispatcher manager?

Dispatcher Managers are professionals responsible for overseeing the operations of dispatch teams that coordinate the movement of vehicles, personnel, or goods. They manage schedules, monitor performance, and ensure that dispatchers communicate effectively with drivers or field personnel. Dispatcher Managers also handle problem-solving, maintain compliance with regulations, and often implement strategies to improve efficiency. Their leadership ensures that services are delivered safely and on time, making them essential in industries like transportation, emergency services, and logistics.

What are the key skills and qualifications needed to thrive as a dispatcher manager?

To thrive as a Dispatcher Manager, you need expertise in logistics coordination, problem-solving, and staff management, usually backed by experience in dispatch or transportation and sometimes an associate degree. Familiarity with dispatch software, GPS tracking systems, and fleet management tools is typically required. Strong leadership, communication, and decision-making skills help foster effective team coordination and quick response to emergencies. These abilities are crucial to ensure efficient operations, timely deliveries, and high customer satisfaction.

What are some common challenges faced by dispatcher managers and how can they be addressed?

Dispatcher Managers often face challenges such as managing high-pressure situations, ensuring timely communication between dispatchers and field teams, and adapting quickly to last-minute changes or emergencies. Effective problem-solving skills, strong leadership, and implementing robust scheduling systems can help address these challenges. Regular training sessions and fostering a collaborative environment also contribute to smoother operations and improved team morale.

What is the difference between Dispatcher Manager vs Dispatcher?

AspectDispatcher ManagerDispatcher
Required CredentialsHigh school diploma; some roles prefer logistics or management certificationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, overseeing dispatch operationsField or office, coordinating vehicle or personnel dispatch
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, emergency services, delivery services
Common Search & ComparisonDispatcher Manager vs Dispatcher

The Dispatcher Manager typically oversees dispatch teams, manages operations, and requires some management experience or certifications. In contrast, a Dispatcher handles day-to-day dispatching tasks, often with less formal education. Both roles are vital in logistics and transportation industries, but the Manager has broader responsibilities and supervisory duties.

What does a dispatcher manager do?

A dispatcher manager oversees the coordination and scheduling of transportation or delivery services, ensuring that drivers or field staff are assigned tasks efficiently. They monitor operations, communicate with drivers, handle customer inquiries, and use dispatch software to optimize routes and maintain service quality.

What are the most commonly searched types of Dispatcher jobs in Rochester, NY?

The most popular types of Dispatcher jobs in Rochester, NY are:

What are popular job titles related to Dispatcher Manager jobs in Rochester, NY?

For Dispatcher Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Dispatcher Manager jobs in Rochester, NY look for?

The top searched job categories for Dispatcher Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Dispatcher Manager jobs?

Cities near Rochester, NY with the most Dispatcher Manager job openings:

Dispatcher Manager jobs near you
Infographic showing various Dispatcher Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Dispatch Manager

Pavilion, NY

Heidelbergmaterials
Construction Materials Wholesalers • 10K+ employees

6.8

Company rating: 6.8 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

423rd of 544 rated manufacturers

People enjoy working here

Paid breaks

Respectful managers

Learn more about Heidelbergmaterialsexternal

$86K - $108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Line of Business: Service & Support

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Position Overview

As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business.

What You'll Be Doing

  • Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State.
  • Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus.
  • Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability.
  • Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness.
  • Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.

What We Are Looking For

  • Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment.
  • Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges.
  • Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service.
  • Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred.
  • Proficiency with dispatch, transportation, scheduling, or other operational management systems.

Work Environment

  • 100% On-site role requiring hands-on involvement with dispatch operations and team leadership.
  • Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State.
  • Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders.
  • Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.

What We Offer

  • Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

  • Highly competitive benefits programs, including:

    • Medical, Dental, and Vision along with Prescription Drug Benefits

    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

    • Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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