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Dispatch Operations Manager Jobs in Rochester, NY

WeDriveU

Operations Supervisor - Transit

Rochester, NY · On-site

$70K - $75K/yr

Be a liaison between management, dispatch, and drivers. * Support operations in problem solving. * Help drivers locate and troubleshoot vehicles. * Help drivers troubleshoot intermittent software ...

WeDriveU

Operations Supervisor - Transit

Rochester, NY

$70K - $75K/yr

Be a liaison between management, dispatch, and drivers. * Support operations in problem solving. * Help drivers locate and troubleshoot vehicles. * Help drivers troubleshoot intermittent software ...

Loomis Armored US, LLC

Operations Supervisor

Rochester, NY · On-site

$62K - $72K/yr

In fact, many of our company's managers, vice presidents, and corporate executives started out in ... Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault ...

Loomis

Operations Supervisor

Rochester, NY · On-site

$62K - $72K/yr

In fact, many of our company's managers, vice presidents, and corporate executives started out in ... Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault ...

Graham Manufacturing

Dispatcher

Batavia, NY · On-site

$22 - $29/hr

Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division ... Routinely reviews dispatch report to anticipate production requirements. Distributes travelers ...

Graham Corporation

Dispatcher

Batavia, NY · On-site

$22 - $29/hr

Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division ... Job Duties: • Routinely reviews dispatch report to anticipate production requirements. • ...

Graham Manufacturing

Dispatcher

Batavia, NY · On-site

$22 - $29/hr

Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division ... Job Duties: · Routinely reviews dispatch report to anticipate production requirements. · ...

Waste Management

CDL Residential Truck Driver

Webster, NY · On-site

$23 - $26/hr

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position requires cooperation between the dispatcher and the operations team on vehicle ... Operate in a transparent manner with all co-workers and management staff. Documentation * Will ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position requires cooperation between the dispatcher and the operations team on vehicle ... Operate in a transparent manner with all co-workers and management staff. Documentation * Will ...

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Dispatch Operations Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch operations manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for dispatch operations manager in Rochester, NY is $62,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a Dispatch Operations Manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are Dispatch Operations Managers?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a Dispatch Operations Manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Rochester, NY? For Dispatch Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Rochester, NY look for? The top searched job categories for Dispatch Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatch Operations Manager jobs? Cities near Rochester, NY with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $62,045 per year, or $29.8 per hour.
Operations Supervisor - Transit

Operations Supervisor - Transit

WeDriveU

Rochester, NY • On-site

$70K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Operations Supervisor will report to the General Manager and is responsible for actively facilitate communications between the the dispatchers and the internal Operations Team to ensure the service is running at top notch.
Schedule: Monday-Friday, 1:30 PM to 10:00 PM
Duties and Responsibilities:
  • Work cross-functional with dispatch to resolve on-the-ground issues.
  • Be a liaison between management, dispatch, and drivers.
  • Support operations in problem solving.
  • Help drivers locate and troubleshoot vehicles.
  • Help drivers troubleshoot intermittent software issues.
  • Check-in new vehicles and prepare for service.
  • Check-out vehicles for retirement.
  • Support operations team by maintaining employee and vehicle documentation.
  • Distribute documentation to drivers and communicate information down the chain.
  • Monitor driver performance KPIs and report findings.
  • Communicate vehicle maintenance needs to Fleet.
  • Co-ordinate vehicle movements and usage
  • Maintain bus hardware and inventory.
  • Assist operations and fleet management with monthly and quarterly audits.
  • Provide training to drivers (as needed)
  • Support the company policy and procedures and work with operations to enforce yard policy and procedures.
  • Support the Operations Manager as needed
  • Additional duties and responsibilities may apply.

Skills Required and Physical Demands:
  • Strong working knowledge of Google Workspace and MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
  • Strong leadership skills and interpersonal skills
  • Strong organizational and group presentation skills
  • Well-developed multi-tasking and time management skills
  • Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
  • Ability to respond to unanticipated events to ensure excellence in customer service.

Education and Qualifications:
Hard requirements
  • High school diploma or GED required.
  • Licensed Class B driver (Passenger and Air brakes endorsement)

Preferred requirements
  • 3 years Supervisor experience in Transportation industry
  • Bachelor's degree
  • Air brakes certificate

We Offer
Physical Health
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health
  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health
  • Employee Assistance Program (EAP)
  • Unlimited PTO
  • Paid holidays
  • Pet & Legal Insurance

Personal Development
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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