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Dispatch Operations Manager Jobs in Rochester, NY

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. * Manage and develop a team of dispatch, scheduling, and customer service ...

Heidelbergmaterials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. * Manage and develop a team of dispatch, scheduling, and customer service ...

WeDriveU

Operations Supervisor - Transit

Rochester, NY · On-site

$70K - $75K/yr

Be a liaison between management, dispatch, and drivers. * Support operations in problem solving. * Help drivers locate and troubleshoot vehicles. * Help drivers troubleshoot intermittent software ...

WeDriveU

Operations Supervisor - Transit

Rochester, NY · On-site

$70K - $75K/yr

Be a liaison between management, dispatch, and drivers. * Support operations in problem solving. * Help drivers locate and troubleshoot vehicles. * Help drivers troubleshoot intermittent software ...

Waste Management

Helper Residential

Webster, NY · On-site

$18.36/hr

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

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Dispatch Operations Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for dispatch operations manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Rochester, NY?

For Dispatch Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Dispatch Operations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Dispatch Operations Manager jobs?

Cities near Rochester, NY with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Dispatch Manager

50167 Heidelberg Materials NE LLC

Pavilion, NY • On-site

$86K - $108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Heidelberg Materials rating

6.8

Company rating: 6.8 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

425th of 545 rated manufacturers

Job description

Line of Business: Service & Support

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Position Overview

As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business.

What You'll Be Doing

  • Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State.
  • Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus.
  • Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability.
  • Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness.
  • Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.

What We Are Looking For

  • Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment.
  • Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges.
  • Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service.
  • Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred.
  • Proficiency with dispatch, transportation, scheduling, or other operational management systems.

Work Environment

  • 100% On-site role requiring hands-on involvement with dispatch operations and team leadership.
  • Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State.
  • Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders.
  • Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.

What We Offer

  • Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

  • Highly competitive benefits programs, including:

    • Medical, Dental, and Vision along with Prescription Drug Benefits

    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

    • Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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