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Dispatch Operations Manager Jobs in Rochester, NY

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. * Communicates ...

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position requires cooperation between the dispatcher and the operations team on vehicle ... Operate in a transparent manner with all co-workers and management staff. Documentation * Will ...

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EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position requires cooperation between the dispatcher and the operations team on vehicle ... Operate in a transparent manner with all co-workers and management staff. Documentation * Will ...

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

This position requires cooperation between the dispatcher and the operations team on vehicle ... Operate in a transparent manner with all co-workers and management staff. Documentation * Will ...

Off Hours Dispatcher

Farmington, NY · On-site

$21 - $23/hr

... management, productivity, company image, and customer satisfaction. All job duties must be ... Handle service calls from drivers throughout the night and promote operational safety * Review and ...

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Dispatch Operations Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch operations manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for dispatch operations manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a Dispatch Operations Manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are Dispatch Operations Managers?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a Dispatch Operations Manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Rochester, NY? For Dispatch Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Rochester, NY look for? The top searched job categories for Dispatch Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatch Operations Manager jobs? Cities near Rochester, NY with the most Dispatch Operations Manager job openings:
Infographic showing various Dispatch Operations Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.
CDL Truck Driver- Part Time Early AM Hours

CDL Truck Driver- Part Time Early AM Hours

Waste Management

Rochester, NY • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Waste Management rating

7.7

Company rating: 7.7 out of 10

Based on 627 frontline employees who took The Breakroom Quiz

19th of 72 rated recycling and waste


Job description

Starting pay: 25.50

What is the value of a WM job? 

The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. 

We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work.

We Are Committed to Growth: Annual Education Assistance Benefit available for team members.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Who are we? #WeAreWM

Ready to roll with us?  Click Apply to join the WM (formerly Waste Management) team today. 
I. Job Summary
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job.
II. Essential Duties and Responsibilities
 

  • Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
  • Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
  • Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
  • Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.
  • Works closely with Operations Manager to improve route efficiencies and identify best practices.
  • Notifies Operations Manager of any incidents, accidents, injuries, or property damage.
  • Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.
  • Communicates customer requests to Operations Manager or Dispatch.
  • Completely dumps all receptacles and leaves the customer's location clean and free of debris.
  • Follows route assignments as directed and completes end-of-day documentation and check-out process.
  • Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.


III. Qualifications 
A. Required Qualifications 
 

  • 1 year operating a vehicle requiring a CDL or
  • 1 year equivalent military driving within the last 7 years and
  • Must be at least 18 years of age and legally eligible to work in the country where the position is located and
  • Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports.
  • Successfully complete pre-employment screening, including drug screen and physical
  • Commercial Driver License (CDL) Class A with an air-brake endorsement or
  • Commercial Driver License (CDL) Class B with an air-brake endorsement


B. Preferred Qualifications 
 

  • High School Diploma or GED (accredited)


IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Standing
  • Walking
  • Lifting
  • Pushing
  • Pulling
  • Crouching
  • Reaching
  • Handling
  • Sitting
  • Talking
  • Hearing


This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing-including preemployment screening, postincident evaluations, reasonable suspicion checks, and random testing-in accordance with government regulations and company policies.

Pay: The expected base pay rate for this office/on-site position is $25.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location."
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

When you drive for WM, you join a team of the best drivers in the nation - professional, well trained, and skilled. Our drivers work hard and drive safe. They are rewarded with competitive pay, great benefits, opportunity for growth, and they are home at night and on the weekends.
Our drivers are part of the fabric of the communities they serve. We show up on time, help keep your communities clean and watch out for the residents. Billy is just one of our many drivers going above and beyond for our customers. Video - WM Driver: Billy Shelby

Driver/Operators are expected to operate vehicles and/or equipment in a safe and reliable manner. 

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