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Dispatch Manager Jobs in Rochester, NY (NOW HIRING)

Heidelbergmaterials

Dispatch Manager

Pavilion, NY

$86K - $108K/yr

Position Overview As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused ...

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Position Overview As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused ...

Suit-Kote Corporation

Dispatch Supervisor

Le Roy, NY · On-site

$60K - $62K/yr

Dispatch Supervisor Overview: The Dispatcher supervisor is responsible for the daily coordination ... Complete and manage time entry and payroll support functions for dispatched personnel operating out ...

Suit-Kote Corporation

Dispatch Supervisor

Le Roy, NY · On-site

$60K - $62K/yr

Dispatch Supervisor Overview: The Dispatcher supervisor is responsible for the daily coordination ... Complete and manage time entry and payroll support functions for dispatched personnel operating out ...

Suit-Kote Corporation

Dispatch Supervisor

Le Roy, NY · On-site

$60K - $62K/yr

Dispatch SupervisorOverview: The Dispatcher supervisor is responsible for the daily coordination ... Complete and manage time entry and payroll support functions for dispatched personnel operating out ...

Meenan

Service Dispatch Supervisor

Hopewell, NY · On-site

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to ...

Star Group LP

Service Dispatch Supervisor

Hopewell, NY · On-site

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to ...

NexCore

Dispatcher

Rochester, NY · On-site

$23 - $27/hr

This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. * Schedule and dispatch service ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY

$20 - $25/hr

... Dispatch (EMD) program within 6 months of hire and maintain certification during employment. * Successfully completes required training programs in Hazmat, MCI Management (NIMS 100 & 700) prior to ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

... Dispatch (EMD) program within 6 months of hire and maintain certification during employment. * Successfully completes required training programs in Hazmat, MCI Management (NIMS 100 & 700) prior to ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

... Dispatch (EMD) program within 6 months of hire and maintain certification during employment. * Successfully completes required training programs in Hazmat, MCI Management (NIMS 100 & 700) prior to ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Proficiency with dispatch software, transportation management systems (TMS), GPS tracking, or similar logistics applications is a plus. * Commitment to safety, customer service, and operational ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Proficiency with dispatch software, transportation management systems (TMS), GPS tracking, or similar logistics applications is a plus. * Commitment to safety, customer service, and operational ...

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Dispatch Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are the most commonly searched types of Dispatch jobs in Rochester, NY? The most popular types of Dispatch jobs in Rochester, NY are:
What are popular job titles related to Dispatch Manager jobs in Rochester, NY? For Dispatch Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Rochester, NY look for? The top searched job categories for Dispatch Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatch Manager jobs? Cities near Rochester, NY with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Dispatch Manager

Heidelbergmaterials

Pavilion, NY

$86K - $108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Line of Business: Service & Support

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Position Overview

As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business.

What You'll Be Doing

  • Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State.
  • Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus.
  • Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability.
  • Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness.
  • Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges.

What We Are Looking For

  • Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment.
  • Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges.
  • Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service.
  • Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred.
  • Proficiency with dispatch, transportation, scheduling, or other operational management systems.

Work Environment

  • 100% On-site role requiring hands-on involvement with dispatch operations and team leadership.
  • Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State.
  • Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders.
  • Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities.

What We Offer

  • Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan.

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

  • Highly competitive benefits programs, including:

    • Medical, Dental, and Vision along with Prescription Drug Benefits

    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

    • Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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