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Dispatch Manager Jobs in Rochester, NY (NOW HIRING)

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Customer Service Dispatcher (Entry-Level)

Henrietta, NY · On-site

$18 - $20/hr

... real-world print management strategies to reduce costs, secure documents, and minimize ... Dispatch service technicians promptly, minimizing response times and ensuring efficiency.

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

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Dispatch Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are the most commonly searched types of Dispatch jobs in Rochester, NY? The most popular types of Dispatch jobs in Rochester, NY are:
What are popular job titles related to Dispatch Manager jobs in Rochester, NY? For Dispatch Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Rochester, NY look for? The top searched job categories for Dispatch Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatch Manager jobs? Cities near Rochester, NY with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Security Officer Security Clearance Dispatch Operator

Allied Universal

Rochester, NY • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,554 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Security Clearance Dispatch Operator in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatcher supporting an aerospace and defense location, you will coordinate communications, monitor alarm activity, document incidents, and direct response resources to help maintain a secure environment. You will provide professional customer service, maintain accurate records, and serve as a critical communication link for security-related operations. Join Allied Universal's agile, reliable, innovative team, where caring culture, teamwork, and integrity guide every shift.
Position Type: Full Time
Pay Rate: $22.00 / Hour
Job Schedule:
DayTimeMon11:00 PM - 07:00 AMFri07:00 AM - 03:00 PMSat07:00 AM - 03:00 PMSun11:00 PM - 07:00 AM
What You'll Do:
  • Provide customer service to personnel, visitors, and/or contractors at an aerospace and defense location by carrying out site-specific procedures, access protocols, and emergency response activities as appropriate.
  • Monitor incoming calls, radio communications, alarms, and other dispatch-related systems; accurately document and relay information to appropriate personnel and/or responding teams.
  • Coordinate responses to incidents, service requests, and critical situations in a calm, problem-solving manner, following established escalation procedures.
  • Maintain detailed activity logs, incident reports, dispatch records, and other required documentation in accordance with site-specific policies.
  • Support access control and visitor management activities, including verifying credentials and directing authorized individuals to appropriate locations.

Minimum Requirements:
  • An active DoD Secret Clearance is required.
  • Experience with alarm panels is preferred.
  • Comfort using a computer or tablet is preferred.
  • Customer service experience is preferred.
  • A guard card or license is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1647541

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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