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Senior Dispatch Manager Jobs in Rochester, NY (NOW HIRING)

Howlett Farms

Grain Elevator Operator

Avon, NY ยท On-site

$22/hr

... Dispatch team to efficiently load trucks daily. ยท Maintain clean and neat grain handling ... management, and serving as a mentor to Level 1 Operators. LEVEL III - Senior Operator / Lead ...

All JobsSenior Dispatch Manager JobsSenior Dispatch Manager Jobs in Rochester, NY

Senior Dispatch Manager information

See Rochester, NY salary details

$28.1K

$95.8K

$180.1K

How much do senior dispatch manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior dispatch manager in Rochester, NY is $95,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $134,700.00 per year, depending on experience, location, and employer.

What does a Senior Dispatch Manager do?

A Senior Dispatch Manager oversees the daily operations of a dispatch team, ensuring that goods, services, or personnel are routed efficiently and effectively. They are responsible for managing schedules, optimizing routes, and resolving any issues that may arise during transportation or delivery. Additionally, they often supervise dispatch staff, monitor performance metrics, and collaborate with other departments to improve operational processes. Their role is crucial in maintaining timely service and high customer satisfaction.

What are some common challenges faced by Senior Dispatch Managers, and how can they be addressed?

Senior Dispatch Managers often encounter challenges such as managing last-minute changes in schedules, coordinating with multiple teams, and ensuring timely deliveries despite unforeseen disruptions like traffic or equipment breakdowns. Effective communication, real-time tracking technology, and strong organizational skills are key to addressing these issues. Building strong relationships with drivers and clients, as well as implementing contingency plans, also helps maintain smooth operations and high service quality.

What are the key skills and qualifications needed to thrive as a Senior Dispatch Manager, and why are they important?

To thrive as a Senior Dispatch Manager, you need strong logistics management skills, deep knowledge of transportation regulations, and experience typically supported by a degree in supply chain management or related field. Proficiency with dispatch software, fleet management systems, and scheduling tools is essential. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These skills ensure efficient operations, regulatory compliance, and high team performance in a dynamic logistics environment.

What is the difference between Senior Dispatch Manager vs Dispatch Supervisor?

AspectSenior Dispatch ManagerDispatch Supervisor
CredentialsExperience in logistics, management certifications often preferredLogistics or transportation experience, supervisory training
Work EnvironmentOversees multiple dispatch teams, strategic planningManages daily dispatch operations, team supervision
Employer & Industry UsageUsed in large logistics, transportation companiesCommon in distribution centers, fleet operations
Comparison IntentFocuses on higher-level management and strategyFocuses on daily operations and team oversight

The Senior Dispatch Manager typically handles strategic planning and oversees multiple dispatch teams, requiring more experience and often management certifications. In contrast, the Dispatch Supervisor manages daily dispatch activities and supervises staff directly. Both roles are essential in logistics and transportation industries, but they differ mainly in scope and responsibility.

What are popular job titles related to Senior Dispatch Manager jobs in Rochester, NY? For Senior Dispatch Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Dispatch Manager jobs in Rochester, NY look for? The top searched job categories for Senior Dispatch Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Dispatch Manager jobs? Cities near Rochester, NY with the most Senior Dispatch Manager job openings:
Senior Dispatch Manager jobs near you
Senior Service Technician

Senior Service Technician

Hawn Heating & Air Conditioning, Inc.

Rochester, NY

$25 - $41/hr

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job. Representative duties include:
  • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
  • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
  • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
  • Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
  • Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
  • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
  • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
  • Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
  • Performing related duties as directed by the Service Manager.

Job Qualifications:
  • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
  • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
  • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
  • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
  • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
  • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.