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Service Dispatcher Jobs in Rochester, NY (NOW HIRING)

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Milton CAT

Service Dispatcher

Batavia, NY · On-site

$65K - $75K/yr

Overview Milton CAT is seeking an experienced Service Dispatcher . Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A ...

Milton CAT

Service Dispatcher

Batavia, NY

$65K - $75K/yr

Overview Milton CAT is seeking an experienced Service Dispatcher . Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A ...

Milton CAT

Service Dispatcher

Batavia, NY

$65K - $75K/yr

Milton CAT is seeking an experienced Service Dispatcher . Dispatchers are responsible for providing scheduling, communication, and support for scheduling of shop work and problem solving. A ...

Reimer Home Services

Dispatcher

Rochester, NY

$60K - $75K/yr

For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We're growing fast and looking for a Dispatcher who thrives in a ...

Reimer Home Services

Dispatcher

Rochester, NY · On-site

$75K/yr

Overview For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We're growing fast and looking for a Dispatcher who ...

Reimer Home Services

Dispatcher

Rochester, NY

OverviewFor over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We're growing fast and looking for a Dispatcher who ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Will thoroughly and accurately document each call for service in accordance with the standard ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Will thoroughly and accurately document each call for service in accordance with the standard ...

Graham Manufacturing

Dispatcher

Batavia, NY

$22 - $29/hr

Dispatcher Reports To: Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division/Department: GHM/Operations Salary Grade: B23 - Hourly Level of Work: Level I ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular ... Will thoroughly and accurately document each call for service in accordance with the standard ...

Graham Corporation

Dispatcher

Batavia, NY · On-site

$22 - $29/hr

Dispatcher Reports To: Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division/Department: GHM/Operations Salary Grade: B23 - Hourly Level of Work: Level I ...

Graham Manufacturing

Dispatcher

Batavia, NY · On-site

$22 - $29/hr

Dispatcher Reports To: Operations Manager FLSA Status & EEO Code: Non FLSA Exempt & Administrative Support Worker Division/Department: GHM/Operations Salary Grade: B23 - Hourly Level of Work: Level I ...

Livingston County

Civilian Dispatcher, PT

Geneseo, NY · On-site

$26.86/hr

A dispatcher must be able to effectively operate computers, radios, tele-type communications and ... Contacts towing services for damaged or illegally parked vehicles; Notifies medical examiners ...

Livingston County, NY

Civilian Dispatcher, PT

Geneseo, NY · On-site

$26.86/hr

A dispatcher must be able to effectively operate computers, radios, tele-type communications and ... Contacts towing services for damaged or illegally parked vehicles; * Notifies medical examiners ...

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Service Dispatcher information

See Rochester, NY salary details

$12

$20

$29

How much do service dispatcher jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for service dispatcher in Rochester, NY is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.46 per hour, depending on experience, location, and employer.

What Is a Service Dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What are the key skills and qualifications needed to thrive as a Service Dispatcher, and why are they important?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a Service Dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a Service Dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
What are popular job titles related to Service Dispatcher jobs in Rochester, NY? For Service Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Dispatcher jobs in Rochester, NY look for? The top searched job categories for Service Dispatcher jobs in Rochester, NY are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Rochester, NY as of May 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $43,602 per year, or $21 per hour.
Service Dispatcher

Service Dispatcher

Star Group LP

Hopewell, NY • On-site

$18.75 - $25/hr

Full-time

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers.
As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you!
Responsibilities:
As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions.
Specific duties include:
  • Scheduling service calls and providing work orders for Service Technicians according to urgency
  • Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
  • Communicating with other Dispatchers, Service Technicians and other departments

Requirements:
As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
  • High School Diploma or Equivalent
  • 1 -2 years prior dispatch experience preferred
  • Prior experience in a customer service setting a plus
  • Proven problem solving skills
  • Ability to work well in a fast paced environment
  • Proficiency with the MS Office Suite, MS Outlook and Web navigation

Benefits:
As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Apply