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Service Dispatcher Jobs in Rochester, NY (NOW HIRING)

Hhs

Transport Dispatcher

Rochester, NY

$18/hr

PBX and customer service experience, experience working in a hospital setting Physical Requirements: * Standing, walking, squatting, bending, twisting, kneeling, and reaching continuously throughout ...

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Service Dispatcher information

See Rochester, NY salary details

$12

$20

$29

How much do service dispatcher jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service dispatcher in Rochester, NY is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.46 per hour, depending on experience, location, and employer.

What Is a Service Dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What are the key skills and qualifications needed to thrive as a Service Dispatcher, and why are they important?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

What is a Service Dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

How does a Service Dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.
More about Service Dispatcher jobs
What are popular job titles related to Service Dispatcher jobs in Rochester, NY? For Service Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Service Dispatcher jobs in Rochester, NY look for? The top searched job categories for Service Dispatcher jobs in Rochester, NY are:
Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Rochester, NY as of July 2026, with employment types broken down into 15% Locum Tenens, 6% Internship, 4% As Needed, 64% Full Time, 10% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,602 per year, or $21 per hour.

Freight Dispatcher (Independent Contractor) - $1,800 to $4,500+ Weekly Potential

American Logistics Authority

Rochester, NY • On-site

$1.8K - $4.5K/wk

Full-time

Posted 10 days ago

Job description

Freight Dispatcher (Independent Contractor) - $1,800 to $4,500+ Weekly Potential
Employment Type: 1099 / Independent Contractor
Location: Remote (U.S. Based Only)
This is a performance-based dispatch role working with owner-operators under their own authority. Earnings are commission-based, and income depends on efficiency, negotiation skill, and carrier volume.
What You'll Do
  • Book loads through broker networks and load boards
  • Negotiate competitive rates
  • Coordinate pickups, deliveries, tracking, and paperwork
  • Communicate professionally with both drivers and brokers
  • Manage your workflow independently
Requirements
  • Must currently reside in the U.S.
  • Laptop or desktop computer
  • High-speed internet connection
  • Professional phone / headset
  • Organized, dependable, and self-motivated

Experience in dispatching, brokerage, customer service, or similar communication-based roles is beneficial but not required.
What's Provided
  • Training resources and support systems
  • Workflow templates and operational guidance
  • Options for sourcing owner-operators to dispatch
  • Structured performance incentive program based on results (not a guaranteed or upfront bonus)
Who This is For
People who:
  • Prefer commission-based income with high earning potential
  • Can stay organized without supervision
  • Want to control their schedule and growth
How to Express Interest
Submit your application or response through the platform where this listing is posted.
A brief screening will follow to confirm fit and onboarding readiness.

Apply