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Service Dispatcher Jobs in Rochester, NY (NOW HIRING)

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across ...

Heidelbergmaterials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building ... Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across ...

Service Experts

Service Technician I

Rochester, NY · On-site

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability * Responsible for delivery of excellent customer service and sustaining ...

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Service Dispatcher information

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$29

How much do service dispatcher jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service dispatcher in Rochester, NY is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.46 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,602 per year, or $21 per hour.

Inside Sales Dispatcher

Mr.Handyman

Penfield, NY • On-site

Full-time

Posted 18 days ago

Mr. Handyman rating

5.4

Company rating: 5.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

259th of 283 rated repair and maintenance companies

Job description

Inside Sales Dispatcher

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job... You get a career you can be proud of, and the support of industry-leading software and business systems.

Why You'll Want to Join Our Team at Mr. Handyman as an Inside Sales/ Dispatcher

Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

  • Competitive pay $18 - $25
  • Opportunity for weekly bonus
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events

Your Responsibilities as an Office Professional, Inside Sales, and Dispatching

  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Be able to multitask

Be highly organized and detail-oriented

Possess excellent customer communication and independent work skills

Deliver solutions

Perform Inside Sales over the phone

Be a self-starter

Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements for consideration for this position.

  • Previous call center experience- A plus
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills


Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

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