Service Dispatcher Jobs in Rochester, NY (NOW HIRING)

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR DISPATCHER WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.

RESPONSIBILITIES

• Coordinate the dispatch of wheelchair services throughout the airport terminals
• Respond promptly to requests for wheelchair assistance from airline personnel and passengers
• Manage the scheduling and routing of wheelchair attendants to maximize efficiency
• Track the availability and location of wheelchairs and mobility equipment
• Maintain clear communication with airport staff, including gate agents and customer service representatives
• Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
• Provide training and guidance to wheelchair attendants on proper handling and safety protocols
• Monitor service quality and passenger satisfaction regarding wheelchair assistance
• Handle passenger inquiries and concerns related to wheelchair services
• Maintain records and logs of wheelchair dispatches and assistance provided
• Collaborate with airport security and medical teams in case of emergencies
• Oversee the maintenance and readiness of wheelchair equipment
• Develop and implement procedures to improve service delivery and response times
• Liaise with airline and airport personnel to streamline wheelchair service operations
• Prepare reports on service metrics, challenges, and improvements for management review
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Communicate effectively in English (reading, writing, speaking)
• 1 year of wheelchair experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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