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Service Dispatcher Jobs in Rochester, NY (NOW HIRING)

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... customer service or hospitality * CDL required (Preferred) * Extremely detail-oriented and ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email ... customer service or hospitality * CDL required (Preferred) * Extremely detail-oriented and ...

Hhs

Transport Dispatcher

Rochester, NY · On-site

$18/hr

PBX and customer service experience, experience working in a hospital setting Physical Requirements: * Standing, walking, squatting, bending, twisting, kneeling, and reaching continuously throughout ...

Access Elevator

Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

Previous experience as a Service Coordinator, Dispatcher, or in a similar role. * Excellent organizational, time-management, and prioritization skills. * Ability to manage multiple tasks and remain ...

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All JobsService Dispatcher JobsService Dispatcher Jobs in Rochester, NY

Service Dispatcher information

See Rochester, NY salary details

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How much do service dispatcher jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service dispatcher in Rochester, NY is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.46 per hour, depending on experience, location, and employer.

What is a service dispatcher?

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Your responsibilities in this career include keeping organized and updated customer files in a database and creating contract proposals if relevant. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing. As a service dispatcher, you can work in a variety of industries, such as automotive, HVAC, emergency services, and more. In HVAC positions, you maintain technician schedules and dispatch technicians as service calls come in from customers. As an emergency service dispatcher, you answer emergency calls, collect vital information, and alert the necessary response team quickly and calmly. In the automotive industry, you also answer customer service calls, schedule service tickets for technicians, order special parts as needed, and invoice customers.

What is a service dispatcher?

A Service Dispatcher is a professional responsible for coordinating and scheduling service calls, technicians, or deliveries for a company. They act as the main point of contact between customers and service personnel, ensuring tasks are assigned efficiently and promptly. Service Dispatchers manage incoming requests, monitor job progress, and provide updates to customers and staff. Their organizational skills help streamline operations and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a service dispatcher?

To thrive as a Service Dispatcher, you need strong organizational skills, attention to detail, and experience with scheduling or customer service, often supported by a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage technicians and interact effectively with customers. These skills ensure efficient workflow coordination, prompt service delivery, and high customer satisfaction.

How does a service dispatcher typically coordinate with technicians and customers to ensure timely service delivery?

A Service Dispatcher plays a crucial role in managing communication between customers, technicians, and the service team. They receive service requests, prioritize them based on urgency, and assign tasks to appropriate technicians while considering factors like location, skillset, and availability. Throughout the day, dispatchers monitor job progress, update customers on technician status, and handle any scheduling adjustments due to delays or emergencies. Effective communication and organizational skills are essential, as dispatchers often need to juggle multiple requests and maintain customer satisfaction.

Is it hard to get hired as a service dispatcher?

Getting hired as a service dispatcher can vary depending on the industry and location, but generally requires good organizational skills, communication abilities, and familiarity with dispatching software or tools. Employers often look for experience in customer service or logistics, and some positions may require a high school diploma or equivalent. Competition can be moderate, but having relevant skills and certifications can improve chances of employment.
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Service Dispatcher jobs near you
Infographic showing various Service Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,602 per year, or $21 per hour.

Dispatcher - Weekends

WeDriveU

Rochester, NY • On-site

$28.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Shift Hours: 6:00am - 4:00pm - Saturday & Sunday
* Overtime Hours Available
Duties and Responsibilities:
  • Monitor drivers throughout their routes
  • Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
  • Must be a problem-solver, point-person for road accidents, vehicle breakdown
  • Provide reports to Operations Manager and Leadership team
  • Familiarity with Google Docs is a plus
  • Assist with investigating and resolving customer concerns
  • Monitor traffic flow and send out alerts as needed
  • Record incidents for vendor follow-up
  • Support Lost and Found process
  • Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
  • Additional duties and responsibilities may apply

Skills Required and Physical Demands:
  • 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
  • CDL required (Preferred)
  • Extremely detail-oriented and exceptional organizational skills
  • Proficiency in Samsara (Preferred)
  • Proficiency in Trip Shot (Preferred)
  • Experience using multiple software programs simultaneously with various open tabs
  • Provide quick real time responses to requests
  • Excellent written and oral communication with interpersonal skills
  • Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
  • Experience using a Transportation Management System (TMS) preferred but not required
  • Bilingual preferred but not required

We Offer
Physical Health
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health
  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health
  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance

Personal Development
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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