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Dispatch Manager Jobs in Rensselaer, NY (NOW HIRING)

Smart Care Equipment Solutions

Dispatcher

Albany, NY · On-site

$22 - $26/hr

Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements

cb20 Inc

Field Services Coordinator/Dispatch

NY · On-site

$23 - $25/hr

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving ... As a Field Services Coordinator/ Dispatch, you will be responsible for coordinating, monitoring ...

cb20 Inc

Field Services Coordinator/Dispatch

Malta, NY · Remote

$23 - $25/hr

cb20is anaward-winning provider of managed IT andaudio-visualservices, proudlyserving organizations ... As a Field Services Coordinator/ Dispatch, you will be responsible for coordinating, monitoring ...

Reimer Home Services

Dispatcher

Clifton Park, NY · On-site

$55K - $75K/yr

Dispatch technicians for residential service calls and installations * Prioritize jobs based on urgency, skillset, and location * Communicate with customers regarding appointment updates and ...

Reimer Home Services

Dispatcher

Clifton Park, NY

Dispatch technicians for residential service calls and installations * Prioritize jobs based on urgency, skillset, and location * Communicate with customers regarding appointment updates and ...

Mohawk Ambulance

Dispatcher

Schenectady, NY · On-site

$19.87 - $21.37/hr

Starting rate based on prior EMS dispatch experience. Essential Functions: The following is not an exhaustive list of responsibilities for this position. As with all Mohawk staff Dispatchers may be ...

Mohawk Ambulance

Dispatcher

Schenectady, NY

$19.87 - $21.37/hr

Starting rate based on prior EMS dispatch experience. Essential Functions: The following is not an exhaustive list of responsibilities for this position. As with all Mohawk staff Dispatchers may be ...

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Dispatch Manager information

See Rensselaer, NY salary details

$29.8K

$62.4K

$102.8K

How much do dispatch manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch manager in Rensselaer, NY is $62,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What cities near Rensselaer, NY are hiring for Dispatch Manager jobs? Cities near Rensselaer, NY with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,438 per year, or $30 per hour.

Dispatch Manager - Commercial Service

Smart Care Equipment Solutions

Albany, NY • On-site

$51K - $77K/yr

Full-time

Posted 18 days ago

Smart Care Equipment Solutions rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

18th of 278 rated repair and maintenance companies

Job description

Dispatch Manager
Albany, NY (position is onsite Monday through Friday)
Compensation: $51K to $77K
What You Will Do:
  • Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
  • Daily work with dispatchers on service efficiency, schedule adherence, and contracted service completion
  • Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
  • Identifies the potential in an individual and aligns development activities to their abilities and talents
  • Review SDS performance with the Area Operations Manager monthly to identify needed improvements.
  • Work with the Parts Department on parts issues, shipping, and delivery.
  • Actively builds strong relationships with key stakeholders in the customer's organization
  • Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:
  • Utilize leadership skills to support and lead a high-performing team
  • Develop your skills in leading a workforce
  • Become part of a field service support management team with advancement opportunities
  • Competitive salary and benefits
  • Access to best-in-class resources and technology
  • This position will be in Fishers, Indiana

Basic Qualifications:
Must meet one of the following:
  • Associate degree and two years of people management experience.
  • A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).

Must have the following:
  • Must be able to read and write in English
  • Immigration sponsorship is not available for this role

Preferred Qualifications:
  • Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
  • Prior experience in monitoring/assessing the performance of yourself, other individuals, and organizations to make improvements or take corrective action.
  • Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
  • Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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