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Dispatch Manager Jobs in Rochester, NY (NOW HIRING)

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Provide reports to Operations Manager and Leadership team * Familiarity with Google Docs is a plus ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

Responsibilities * Scheduling deliveries and dispatching delivery drivers on a timely basis ... Tracking and analyzing quality of delivery service using Delivery Management System * Overcoming ...

Mr.Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr.Handyman

Inside Sales Dispatcher

Gates, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr. Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr. Handyman

Inside Sales Dispatcher

NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

Mr. Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... Lead management and Scheduling - you will be responsible for inbound and outbound customer ...

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Dispatch Manager information

See Rochester, NY salary details

$29.6K

$62K

$102.1K

How much do dispatch manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for dispatch manager in Rochester, NY is $62,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are the most commonly searched types of Dispatch jobs in Rochester, NY? The most popular types of Dispatch jobs in Rochester, NY are:
What are popular job titles related to Dispatch Manager jobs in Rochester, NY? For Dispatch Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Rochester, NY look for? The top searched job categories for Dispatch Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Dispatch Manager jobs? Cities near Rochester, NY with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,050 per year, or $29.8 per hour.

Dispatcher - Weekends

WeDriveU

Rochester, NY • On-site

$28.50/hr

Part-time

Re-posted 5 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.


Job Description:

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.


Shift Hours: 6:00am - 4:00pm - Saturday & Sunday


* Overtime Hours Available


Duties and Responsibilities:

  • Monitor drivers throughout their routes
  • Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
  • Must be a problem-solver, point-person for road accidents, vehicle breakdown
  • Provide reports to Operations Manager and Leadership team
  • Familiarity with Google Docs is a plus
  • Assist with investigating and resolving customer concerns
  • Monitor traffic flow and send out alerts as needed
  • Record incidents for vendor follow-up
  • Support Lost and Found process
  • Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
  • Additional duties and responsibilities may apply


Skills Required and Physical Demands:

  • 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
  • CDL required (Preferred)
  • Extremely detail-oriented and exceptional organizational skills
  • Proficiency in Samsara (Preferred)
  • Proficiency in Trip Shot (Preferred)
  • Experience using multiple software programs simultaneously with various open tabs
  • Provide quick real time responses to requests
  • Excellent written and oral communication with interpersonal skills
  • Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
  • Experience using a Transportation Management System (TMS) preferred but not required
  • Bilingual preferred but not required


We Offer

Physical Health

  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health

  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance

Personal Development

  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

What WeDriveU employees say

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