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Assistant Dispatcher Jobs in Rochester, NY (NOW HIRING)

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

Mr.Handyman

Inside Sales Dispatcher

Henrietta, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Penfield, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Gates, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Pittsford, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

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Assistant Dispatcher information

See Rochester, NY salary details

$10

$21

$32

How much do assistant dispatcher jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for assistant dispatcher in Rochester, NY is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.03 per hour, depending on experience, location, and employer.

What is an assistant dispatcher?

Assistant Dispatchers are professionals who support dispatch operations in fields like transportation, emergency services, or logistics. They help coordinate the movement of vehicles, personnel, or goods, communicate with drivers or field staff, and relay critical information to ensure efficient operations. Their duties often include data entry, scheduling, and responding to routine inquiries, which helps keep the dispatch process organized and running smoothly. Assistant Dispatchers typically work under the supervision of a lead dispatcher and contribute to the overall safety and reliability of the service.

What are the key skills and qualifications needed to thrive as an assistant dispatcher?

To thrive as an Assistant Dispatcher, you need strong organizational abilities, attention to detail, and typically a high school diploma or relevant experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and basic office applications is important for managing schedules and coordinating resources. Excellent communication, problem-solving, and multitasking skills help in handling urgent situations and supporting team efficiency. These skills are crucial for ensuring timely operations, clear coordination, and effective response to changing demands in dispatch environments.

What are some common challenges faced by assistant dispatchers and how can they be effectively managed?

Assistant Dispatchers often face challenges such as managing multiple calls or requests simultaneously, prioritizing urgent tasks, and maintaining clear communication under pressure. Staying organized, using dispatching software efficiently, and staying calm during peak periods are key strategies for success. Collaboration with drivers, dispatchers, and other team members ensures smooth operations, and ongoing training helps Assistant Dispatchers adapt to changing procedures or technology.

What is the difference between Assistant Dispatcher vs Dispatcher?

AspectAssistant DispatcherDispatcher
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; additional certifications or licenses may be preferred
Work EnvironmentSupportive role within transportation or logistics teams, often in office settingsPrimary role in coordinating and managing daily dispatch operations, often in control rooms or offices
Employer & Industry UsageUsed in transportation, logistics, delivery services, and emergency servicesCommonly employed in transportation, freight, delivery, and emergency response industries

The Assistant Dispatcher assists with scheduling, communication, and administrative tasks to support the Dispatcher. While both roles require similar credentials and work in related environments, the Assistant Dispatcher typically supports and reports to the Dispatcher, who handles more complex coordination and decision-making responsibilities.

How much do assistant dispatchers make?

Assistant dispatchers typically earn between $30,000 and $45,000 annually, depending on experience, location, and industry. They often work in transportation or logistics environments, using communication tools to coordinate schedules and routes.

Is it hard to get hired as an assistant dispatcher?

Getting hired as an assistant dispatcher typically requires good organizational skills, communication abilities, and sometimes prior experience or relevant certifications. The hiring process can vary depending on the company, but entry-level positions are often accessible to those with a high school diploma or equivalent. Demonstrating reliability and familiarity with dispatching tools can improve chances of employment.

What are the most commonly searched types of Dispatcher jobs in Rochester, NY?

The most popular types of Dispatcher jobs in Rochester, NY are:

What are popular job titles related to Assistant Dispatcher jobs in Rochester, NY?

For Assistant Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Assistant Dispatcher jobs in Rochester, NY look for?

The top searched job categories for Assistant Dispatcher jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Dispatcher jobs?

Cities near Rochester, NY with the most Assistant Dispatcher job openings:

Assistant Dispatcher jobs near you
Infographic showing various Assistant Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,346 per year, or $21.3 per hour.

Dispatcher - Afternoon Shift

Casella Waste Systems, Inc.

Rochester, NY • On-site

$20 - $23/hr

Full-time

Re-posted 12 days ago

Job description

Overview

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Hiring Range: $20-$23/ hour.


Responsibilities

  • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.  
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  
  • Updates and informs Customer Care of any service delays in order to keep customers notified.  
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. 
  • Reports driver performance issues or concerns to appropriate management for resolution.  
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 

Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. 

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.