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Assistant Dispatcher Jobs in Rochester, NY (NOW HIRING)

Isaac Heating & Air Conditioning

Dispatcher

Rochester, NY · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and document technician sick days and vacation requests * Assist in covering branches and commercial dispatching * Schedule vehicle repairs and oil changes * Perform dispatching duties for ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

Hhs

Transport Dispatcher

Rochester, NY · On-site

$18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Correct and update posted information and assist with the upkeep of directories and on-call lists * Learn and use the features of the PBX phone system, headsets, telephones, and all other related ...

HHS LLC

Transport Dispatcher

Rochester, NY · On-site

$18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Correct and update posted information and assist with the upkeep of directories and on-call lists * Learn and use the features of the PBX phone system, headsets, telephones, and all other related ...

Mr.Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Gates, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

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Assistant Dispatcher information

See Rochester, NY salary details

$10

$21

$32

How much do assistant dispatcher jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for assistant dispatcher in Rochester, NY is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.03 per hour, depending on experience, location, and employer.

What is an assistant dispatcher?

Assistant Dispatchers are professionals who support dispatch operations in fields like transportation, emergency services, or logistics. They help coordinate the movement of vehicles, personnel, or goods, communicate with drivers or field staff, and relay critical information to ensure efficient operations. Their duties often include data entry, scheduling, and responding to routine inquiries, which helps keep the dispatch process organized and running smoothly. Assistant Dispatchers typically work under the supervision of a lead dispatcher and contribute to the overall safety and reliability of the service.

What are the key skills and qualifications needed to thrive as an assistant dispatcher?

To thrive as an Assistant Dispatcher, you need strong organizational abilities, attention to detail, and typically a high school diploma or relevant experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and basic office applications is important for managing schedules and coordinating resources. Excellent communication, problem-solving, and multitasking skills help in handling urgent situations and supporting team efficiency. These skills are crucial for ensuring timely operations, clear coordination, and effective response to changing demands in dispatch environments.

What are some common challenges faced by assistant dispatchers and how can they be effectively managed?

Assistant Dispatchers often face challenges such as managing multiple calls or requests simultaneously, prioritizing urgent tasks, and maintaining clear communication under pressure. Staying organized, using dispatching software efficiently, and staying calm during peak periods are key strategies for success. Collaboration with drivers, dispatchers, and other team members ensures smooth operations, and ongoing training helps Assistant Dispatchers adapt to changing procedures or technology.

What is the difference between Assistant Dispatcher vs Dispatcher?

AspectAssistant DispatcherDispatcher
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; additional certifications or licenses may be preferred
Work EnvironmentSupportive role within transportation or logistics teams, often in office settingsPrimary role in coordinating and managing daily dispatch operations, often in control rooms or offices
Employer & Industry UsageUsed in transportation, logistics, delivery services, and emergency servicesCommonly employed in transportation, freight, delivery, and emergency response industries

The Assistant Dispatcher assists with scheduling, communication, and administrative tasks to support the Dispatcher. While both roles require similar credentials and work in related environments, the Assistant Dispatcher typically supports and reports to the Dispatcher, who handles more complex coordination and decision-making responsibilities.

How much do assistant dispatchers make?

Assistant dispatchers typically earn a median annual salary of around $35,000 to $50,000, depending on experience, industry, and location. They often work in transportation or logistics environments, coordinating schedules and routes using dispatch software. Salaries can increase with additional certifications or years of experience.

Is it hard to get hired as an assistant dispatcher?

Getting hired as an assistant dispatcher typically requires good organizational skills, communication abilities, and sometimes prior experience or relevant certifications. The hiring process can vary depending on the company, but entry-level positions are often accessible to those with basic qualifications and a willingness to learn. Demonstrating reliability and familiarity with dispatching tools can improve chances of employment.

What are the most commonly searched types of Dispatcher jobs in Rochester, NY?

The most popular types of Dispatcher jobs in Rochester, NY are:

What are popular job titles related to Assistant Dispatcher jobs in Rochester, NY?

For Assistant Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Assistant Dispatcher jobs in Rochester, NY look for?

The top searched job categories for Assistant Dispatcher jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Dispatcher jobs?

Cities near Rochester, NY with the most Assistant Dispatcher job openings:

Assistant Dispatcher jobs near you
Infographic showing various Assistant Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,212 per year, or $21.7 per hour.

Dispatcher

Isaac Heating & Air Conditioning

Rochester, NY • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Description:

Isaac Heating & Air Conditioning is seeking a self-motivated HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON at our Rochester office. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.

What can we offer you?

  • Competitive base pay of $22.00-25.00/hr
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid vacation and sick time, paid holidays
  • Opportunities for growth and advancement
Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:
  • Dispatch Commercial HVAC service technicians efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more
  • Resolve scheduling issues and customer complaints
  • Continually update service writers with the availability of dates and time frames
  • Implement reschedules and limit the number of calls when necessary
  • Schedule technician training
  • Absorb and utilize industry technical knowledge
  • Manage and document technician sick days and vacation requests
  • Assist in covering branches and commercial dispatching
  • Schedule vehicle repairs and oil changes
  • Perform dispatching duties for partner companies
Job Qualifications:
  • High school diploma or equivalent required
  • 1 or more years of customer service experience required
  • Prior dispatch experience is preferred but not required
Competencies:
  • Excellent written, verbal, and active listening skills
  • Strong administrative skills
  • Technical knowledge
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Problem-solving skills

The starting hourly base wage for this position is $22.00 to $25.00/hr. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.


This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.


Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.



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