ZipRecruiter

Log In

1

Assistant Dispatcher Jobs in Rochester, NY (NOW HIRING)

Casella Waste Systems, Inc.

Dispatcher

Batavia, NY · On-site

$24 - $26/hr

Position Summary The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

Familiarity with Google Docs is a plus * Assist with investigating and resolving customer concerns ... dispatch, call center, customer service or hospitality * CDL required (Preferred) * Extremely ...

TES Staffing

Be Seen First

Customer Service Dispatcher (Entry-Level)

Henrietta, NY · On-site

$18 - $20/hr

Maintain and update customer records; assist with billing and account inquiries. * Expedite parts ... Experience: 3+ years in dispatch or customer service troubleshooting roles. * Education: High ...

Hhs

Transport Dispatcher

Rochester, NY

$18/hr

Correct and update posted information and assist with the upkeep of directories and on-call lists * Learn and use the features of the PBX phone system, headsets, telephones, and all other related ...

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr.Handyman

Inside Sales Dispatcher

Henrietta, NY

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

Mr. Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Inside Sales Dispatcher Mr. Handyman is known for exceptional service, quality work, and our "Done ... and assist with managing their expectations. * Create Life-Long Customers - Deliver a great ...

next page

Showing results 1-20

All JobsDispatcher JobsAssistant Dispatcher JobsAssistant Dispatcher Jobs in Rochester, NY

Assistant Dispatcher information

See Rochester, NY salary details

$11

$21

$33

How much do assistant dispatcher jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for assistant dispatcher in Rochester, NY is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by Assistant Dispatchers and how can they be effectively managed?

Assistant Dispatchers often face challenges such as managing multiple calls or requests simultaneously, prioritizing urgent tasks, and maintaining clear communication under pressure. Staying organized, using dispatching software efficiently, and staying calm during peak periods are key strategies for success. Collaboration with drivers, dispatchers, and other team members ensures smooth operations, and ongoing training helps Assistant Dispatchers adapt to changing procedures or technology.

What is an assistant dispatcher?

An assistant dispatcher supports the primary dispatcher in coordinating the scheduling and routing of vehicles or personnel. They often handle communication, maintain records, and use dispatch software to ensure efficient operations, typically working in transportation, logistics, or delivery environments.

What are the key skills and qualifications needed to thrive as an Assistant Dispatcher, and why are they important?

To thrive as an Assistant Dispatcher, you need strong organizational abilities, attention to detail, and typically a high school diploma or relevant experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and basic office applications is important for managing schedules and coordinating resources. Excellent communication, problem-solving, and multitasking skills help in handling urgent situations and supporting team efficiency. These skills are crucial for ensuring timely operations, clear coordination, and effective response to changing demands in dispatch environments.

What are Assistant Dispatchers?

Assistant Dispatchers are professionals who support dispatch operations in fields like transportation, emergency services, or logistics. They help coordinate the movement of vehicles, personnel, or goods, communicate with drivers or field staff, and relay critical information to ensure efficient operations. Their duties often include data entry, scheduling, and responding to routine inquiries, which helps keep the dispatch process organized and running smoothly. Assistant Dispatchers typically work under the supervision of a lead dispatcher and contribute to the overall safety and reliability of the service.

Is it hard to get hired as a dispatcher?

Getting hired as an assistant dispatcher typically requires good organizational skills, communication abilities, and sometimes a valid driver's license or relevant certifications. The hiring process can vary depending on the industry and company, but entry-level positions often have minimal experience requirements and may include on-the-job training.

What is the role of a dispatch assistant?

A dispatch assistant supports the dispatching process by scheduling and coordinating the movement of vehicles, goods, or personnel. They often use dispatch software, communicate with drivers or team members, and ensure timely delivery or service. The role requires strong organizational skills and attention to detail.

What is the difference between Assistant Dispatcher vs Dispatcher?

AspectAssistant DispatcherDispatcher
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; additional certifications or licenses may be preferred
Work EnvironmentSupportive role within transportation or logistics teams, often in office settingsPrimary role in coordinating and managing daily dispatch operations, often in control rooms or offices
Employer & Industry UsageUsed in transportation, logistics, delivery services, and emergency servicesCommonly employed in transportation, freight, delivery, and emergency response industries

The Assistant Dispatcher assists with scheduling, communication, and administrative tasks to support the Dispatcher. While both roles require similar credentials and work in related environments, the Assistant Dispatcher typically supports and reports to the Dispatcher, who handles more complex coordination and decision-making responsibilities.

What is the highest paid dispatcher?

The highest paid dispatchers are typically experienced emergency or transportation dispatchers working in specialized industries such as aviation, maritime, or large logistics companies. Salaries can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or supervisory roles. Compensation varies based on industry, location, and level of responsibility.
What are the most commonly searched types of Dispatcher jobs in Rochester, NY? The most popular types of Dispatcher jobs in Rochester, NY are:
What are popular job titles related to Assistant Dispatcher jobs in Rochester, NY? For Assistant Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Assistant Dispatcher jobs in Rochester, NY look for? The top searched job categories for Assistant Dispatcher jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Dispatcher jobs? Cities near Rochester, NY with the most Assistant Dispatcher job openings:
Assistant Dispatcher jobs near you
Dispatcher

Dispatcher

Casella Waste Systems, Inc.

Batavia, NY • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Position Summary

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Hiring Range: $24-26/hourly

Key Responsibilities
  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.  
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  
  • Updates and informs Customer Care of any service delays in order to keep customers notified.  
  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. 
  • Reports driver performance issues or concerns to appropriate management for resolution.  
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. 
Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience. 

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. 

Attributes

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.  

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Employment Type: FULL_TIME

Apply