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Director Of Retail Operations Jobs (NOW HIRING)

Aramark

Director of Retail- Empower Field

Denver, CO · On-site

$85K - $95K/yr

Day-to-day retail operations are overseen by the Director of Retail with primary execution by the retail operations team, allowing this role to remain focused on long term value creation, financial ...

Pritchard Auto Company

Director of Retail Sales

Garner, IA · On-site

$160K - $190K/yr

Director of Retail Sales Pritchard Companies | Northern Iowa About Pritchard Companies Pritchard ... Built on a foundation of strong local relationships and operational excellence, we are focused on ...

Micro Center

DIRECTOR OF RETAIL MEDIA

Hilliard, OH · On-site

ABOUT THE ROLE Micro Center is seeking a Director of Retail Media to build and lead its retail ... Operational scalability BENEFITS THAT SUPPORT YOUR GROWTH AND WELL-BEING At Micro Center, we're ...

Acosta

Director Retail Operations

Bentonville, AR · On-site

$94K - $110K/yr

The Director, Retail Operations is responsible for managing the day-to-day relationship with the ... This leader brings a strong understanding of large-scale labor models, KPI management, and ...

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Director Of Retail Operations information

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$22.5K

$101.6K

$185K

How much do director of retail operations jobs pay per year?

As of Jul 7, 2026, the average yearly pay for director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for developing strategies to improve productivity, increase sales, and ensure excellent customer service across all locations. This role involves managing store managers, setting sales goals, implementing policies, and analyzing financial reports to drive business growth. Additionally, they play a key role in staff training, inventory management, and ensuring compliance with company standards and regulations.

What Does a Director of Retail Operations Do?

A director of retail operations oversees the staff, inventory, and sales of assigned retail locations. Depending on the company, the director of retail operations may be responsible for managing the staff, stock, and sales goals of the stores as a whole, or they may focus on placement and sales for particular products offered by the company. As a director of retail operations, your job duties include developing sales strategies and performance goals, researching and working with vendors, ordering inventory, maintaining detailed records for analysis, and evaluating sales performance. The qualifications for a career as a director of retail operations are a bachelor’s degree in business, economics, or a related field and at least five years of experience as a store or regional manager or retail purchaser.

What are the primary challenges a Director of Retail Operations faces when managing multiple store locations?

A Director of Retail Operations often faces the challenge of ensuring consistent customer experience, operational efficiency, and sales performance across all store locations. Balancing the unique needs of each store while implementing company-wide strategies requires strong communication and leadership skills. Additionally, adapting to market trends, managing remote teams, and addressing supply chain disruptions are common hurdles. Successful directors rely on data-driven decision-making and foster collaboration between store managers to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need extensive experience in retail management, strategic planning, and multi-store operations, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with retail management systems, point-of-sale (POS) technology, inventory software, and data analytics tools is typically required. Exceptional leadership, communication, and problem-solving skills help drive team performance and adapt to changing market conditions. These capabilities are essential for optimizing store operations, achieving sales targets, and ensuring a consistent customer experience across locations.

What is the difference between Director Of Retail Operations vs Retail Store Manager?

AspectDirector Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple store locations, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multi-store oversightRetail store, direct customer interaction, staff supervision
Industry UsageCommon in large retail chains and corporationsCommon in individual retail stores and small chains

The main difference between a Director Of Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic plans, while the Retail Store Manager focuses on daily store operations and staff management at a single location.

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Director Of Retail Operations jobs near you
Infographic showing various Director Of Retail Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Director of Retail Workforce Partnerships & Program Operations

GOODWILL INDUSTRIES OF MIDDLE GA

Augusta, GA • On-site

Full-time

Posted 3 days ago

Job description

The Director of Retail Workforce Partnerships & Program Operations is responsible for the strategic growth, external partnership development, and operational leadership of Helms College workforce education initiatives focused on the retail sector, including the Retail Operations Management (ROM) program and future employer-sponsored workforce development partnerships.  

This position serves as the primary relationship leader responsible for expanding Helms College partnerships across the Goodwill network, national and regional retail organizations, and employer tuition assistance ecosystems. The role focuses on positioning Helms College as a premier workforce education provider that supports career advancement, leadership development, and industry-specific training solutions for retail employers and workforce organizations.  

The Director will lead efforts to secure employer-sponsored educational partnerships, expand program participation, support enrollment pipeline development through strategic partnerships, and oversee operational execution of employer cohorts and workforce education initiatives. 

KEY RESPONSIBILITIES & CORE COMPETENCIES 

Strategic Partnership Development & Employer Engagement 

  • Develop and manage strategic partnerships with national, regional, and local retail organizations to expand workforce education opportunities through Helms College programs. 

  • Establish relationships with corporate learning and development leaders, talent development teams, tuition assistance administrators, and workforce development stakeholders. 

  • Position Helms College as a preferred workforce education and training partner within retail and service-sector industries. 

  • Identify and pursue opportunities for Helms College programs to be included within employer tuition assistance, workforce development, and educational reimbursement programs. 

  • Expand participation and engagement across the Goodwill network by building relationships with Goodwill organizations nationwide. 

  • Represent Helms College at conferences, networking events, workforce development meetings, and industry engagement opportunities. 

  • Develop employer partnership strategies that support enrollment pipelines, workforce upskilling, leadership development, and career pathway initiatives. 

Workforce Program Operations & Oversight 

  • Oversee operational execution of retail workforce development programs, employer-sponsored cohorts, and related educational initiatives. 

  • Coordinate with academic leadership to ensure instructional quality, curriculum integrity, and alignment with accreditation standards. 

  • Support faculty recruitment, onboarding, scheduling, communication, and operational coordination related to employer-sponsored programming. 

  • Monitor program effectiveness, participation metrics, retention trends, completion outcomes, and employer satisfaction indicators. 

  • Assist in developing scalable operational processes that support growth across multiple employer and Goodwill partnerships. 

  • Collaborate with internal teams to support student onboarding, communication, and employer cohort coordination. 

Business Development & Revenue Growth 

  • Support growth of employer-sponsored educational partnerships and workforce development contracts. 

  • Collaborate with leadership to develop pricing models, partnership structures, and workforce education proposals. 

  • Assist with revenue forecasting, partnership reporting, and contract tracking activities. 

  • Support expansion strategies tied to workforce development initiatives and retail leadership education programming. 

  • Identify opportunities for new workforce education offerings aligned with employer and industry needs. 

Cross-Functional Collaboration 

  • Partner with Admissions and Enrollment teams to support employer referral pipelines and student engagement efforts. 

  • Collaborate with Marketing and Communications to support employer-facing messaging, promotional materials, and workforce partnership visibility. 

  • Coordinate with Finance and Compliance teams regarding billing, contract administration, reporting, and operational processes. 

  • Maintain alignment with accreditation, compliance, and institutional standards related to workforce education programming. 

  • Support strategic initiatives aligned with institutional growth, workforce development expansion, and employer engagement goals. 

Minimum 

  • Bachelor’s degree required in Business, Workforce Development, Education, Human Resources, Organizational Leadership, or related field. 

  • Master’s degree preferred. 

  • Minimum of five (5) years of experience in workforce development, business development, employer partnerships, corporate training, higher education, or related leadership roles. 

  • Demonstrated experience developing strategic partnerships and external stakeholder relationships. 

  • Experience managing programs, projects, or operational initiatives across multiple stakeholders. 

  • Strong presentation, communication, relationship-building, and organizational skills. 

  • Ability to travel regionally and nationally as needed. 

Preferred 

  • Experience working within retail, workforce development, higher education, adult education, or nonprofit sectors. 

  • Familiarity with employer tuition assistance or corporate learning and development structures. 

  • Experience engaging with Goodwill organizations or mission-driven workforce organizations preferred. 

  • Knowledge of continuing education, workforce training, accreditation, or adult learner environments preferred. 

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