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Retail Excellence Director information

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$39.5K

$104.1K

$190K

How much do retail excellence director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for retail excellence director in the United States is $104,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What is the difference between Retail Excellence Director vs Retail Operations Manager?

AspectRetail Excellence DirectorRetail Operations Manager
Primary FocusStrategic improvement of retail performance and customer experienceDay-to-day store operations and team management
Required CredentialsOften requires extensive retail management experience, leadership skills, and industry certificationsTypically requires retail management experience and operational knowledge
Work EnvironmentCorporate offices, strategic planning sessions, cross-store initiativesRetail stores, direct team supervision, operational tasks
Employer & Industry UsageCommon in large retail chains and corporate retail settingsWidely used across retail stores of all sizes

The Retail Excellence Director focuses on strategic initiatives to enhance overall retail performance, while the Retail Operations Manager handles daily store operations. Both roles require retail experience, but the director's role is more strategic and leadership-oriented, whereas the manager's role is more operational and team-focused.

How does a Retail Excellence Director typically collaborate with store managers to implement performance improvements?

A Retail Excellence Director regularly partners with store managers to identify areas for operational improvement, set actionable targets, and monitor progress through key performance indicators. This collaboration often involves conducting training sessions, sharing best practices, and providing ongoing coaching to ensure consistent execution of company standards. Additionally, the director may facilitate cross-store communication to encourage the adoption of successful strategies, fostering a culture of continuous improvement across the retail network.

What are Retail Excellence Directors?

Retail Excellence Directors are senior professionals responsible for driving operational excellence and best practices across retail stores or chains. They analyze store performance, implement strategies to improve customer experience, sales, and efficiency, and ensure alignment with company standards and goals. Their role often involves collaborating with store managers, training teams, and overseeing the execution of new initiatives to optimize retail operations. In essence, they help ensure that retail locations consistently deliver high-quality service and meet business objectives.

What are the key skills and qualifications needed to thrive as a Retail Excellence Director, and why are they important?

To thrive as a Retail Excellence Director, you need expertise in retail operations, process improvement, and strategic planning, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with retail management systems, data analytics tools, and process optimization frameworks such as Lean or Six Sigma is common. Strong leadership, communication, and change management skills help you drive performance and motivate cross-functional teams. These abilities are essential for ensuring consistent operational excellence, enhancing store performance, and delivering an exceptional customer experience.
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Retail Excellence Director jobs near you
Infographic showing various Retail Excellence Director job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $104,058 per year, or $50 per hour.
Director of Retail Excellence

Director of Retail Excellence

Burke & Herbert Bank & Trust

Alexandria, VA • On-site

Full-time

Posted 7 days ago

Burke & Herbert Bank rating

5.6

Company rating: 5.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

131st of 141 rated banks

Job description


CLASSIFICATION: Exempt


REPORTS TO: Chief Banking Officer


JOB DESCRIPTION

Summary/Objective

The Director of Retail Excellence is responsible for the end-to-end operational health, physical infrastructure, and human capital efficiency of the bank’s retail division. You will serve as the primary architect for how products and services are delivered to our clients, ensuring that every branch and ATM operates with precision, every employee is equipped to succeed, and every square foot of our physical footprint is optimized to deliver top quartile returns.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Strategic Operations & Governance Excellence

  • Policies & Procedures: Own the lifecycle of retail banking manuals. Ensure all operational workflows are compliant with federal regulations while remaining frictionless for the customer.
  • Executive Liaison: Act as the primary strategic partner to the COO, translating high-level vision into actionable operational roadmaps.
  • Risk Management: Partner with Audit, Risk and Compliance to mitigate operational risk within the retail network.


Risk Governance (Three Lines of Defense):

  • Demonstrated understanding of first line of defense responsibilities and control ownership in a bank operating at >$10B in assets.
  • This includes proactively identifying and assessing operational risks within the bank’s moderate risk appetite; establishing, executing, and monitoring controls across the retail network; self-identifying issues and self-correcting; improving processes and controls to prevent recurrence; and implementing timely corrective actions to address control gaps and deficiencies.
  • As the first line of defense, this role is accountable for managing risk at the point of origin—not simply adhering to procedures.


Network & Facility Optimization

  • Branch & ATM Strategy: Lead the physical delivery strategy. Use data analytics to determine site selection, branch closures, and the deployment of advanced ATM/ITM technologies.
  • Facilities Management: Oversee the physical environment of the retail network, ensuring brand consistency and modern functionality across all locations.


Human Capital & Performance Engineering

  • Staff Modeling: Develop and maintain staffing models to ensure optimal staffing levels based on transaction volume, seasonal peaks, and sales targets.
  • Training & Development: Direct retail training to create robust onboarding and continuous education programs for branch personnel.
  • Incentive Design: Collaborate with Finance and HR to design, implement, and track incentive structures that drive the right behaviors and reward high performance.


Process Excellence

  • Fulfillment Efficiency: Identify bottlenecks in account opening, lending, and service workflows, utilizing Lean or Six Sigma methodologies to streamline delivery.
  • Reporting & Analytics: Establish Key Performance Indicators (KPIs) for the retail line of business and provide monthly performance reports.
  • Understanding of Client Experience: Work closely and communicate often with Chief Client Experience Officer to understand issues addressed raised by clients and develop proactive preventative solutions.


Other Duties

  • Other duties as assigned


Skills/Abilities

  • Exceptional ability to present complex issues and work with enablement functions and other support areas to resolve them.

Supervisory Responsibility

This position has supervisory responsibilities.


Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.


Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.


Travel

Limited local travel may be required for this position.

Education and Experience

  • 10+ years in retail banking leadership, specifically in operations or network management required.
  • Bachelor’s degree in Business, Finance, or Operations (or equivalent additional related experience) required.
  • MBA preferred.
  • Proven track record of managing large, cross-functional teams and multi-million dollar budgets.



Equal Employment Opportunity/M/F/disability/protected veteran status



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.