The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
Director of Retail Operations
Boston, MA · On-site
$140K - $155K/yr
As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...
Director of Retail Operations
Boston, MA · On-site
$140K - $155K/yr
As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...
Reporting to the CEO, the Director of Retail Banking Operations will lead the enterprise retail banking strategy across branch networks in CO and NM, aligning people, process, and technology to ...
Reporting to the CEO, the Director of Retail Banking Operations will lead the enterprise retail banking strategy across branch networks in CO and NM, aligning people, process, and technology to ...
Director of Retail
Manhattan Beach, CA · On-site
$130K - $140K/yr
Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.
Quick apply
Director of Retail
Manhattan Beach, CA · On-site
$130K - $140K/yr
Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.
Director of Retail
Manhattan Beach, CA · On-site
$130K - $140K/yr
Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.
Director of Retail
Manhattan Beach, CA · On-site
$130K - $140K/yr
Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.
Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...
Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...
Director of Retail
UT · On-site
Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...
Director of Retail
UT · On-site
Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...
Assistant Director of Retail Operations - Seattle Tacoma International Airport
Fife, WA · On-site
$131K - $166K/yr
The Assistant Director of Retail Operations at Seattle Tacoma International Airport partners with the Executive Director to drive retail performance, oversee daily operations, and ensure superior ...
Assistant Director of Retail Operations - Seattle Tacoma International Airport
Fife, WA · On-site
$131K - $166K/yr
The Assistant Director of Retail Operations at Seattle Tacoma International Airport partners with the Executive Director to drive retail performance, oversee daily operations, and ensure superior ...
The Assistant Director of Retail Operations at Seattle Tacoma International Airport partners with the Executive Director to drive retail performance, oversee daily operations, and ensure superior ...
The Assistant Director of Retail Operations at Seattle Tacoma International Airport partners with the Executive Director to drive retail performance, oversee daily operations, and ensure superior ...
Reporting to the VP of Retail & Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail ...
Reporting to the VP of Retail & Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail ...
Reporting to the VP of Retail & Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail ...
Reporting to the VP of Retail & Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail ...
Director, Retail Operations
New York, NY · On-site
The Director of Retail Operations is a strategic leader responsible for defining, implementing, and overseeing all aspects of Chloe's retail network operations. This includes setting strategic ...
Director, Retail Operations
New York, NY · On-site
The Director of Retail Operations is a strategic leader responsible for defining, implementing, and overseeing all aspects of Chloe's retail network operations. This includes setting strategic ...
The Director of Retail Workforce Partnerships & Program Operations is responsible for the strategic growth, external partnership development, and operational leadership of Helms College workforce ...
The Director of Retail Workforce Partnerships & Program Operations is responsible for the strategic growth, external partnership development, and operational leadership of Helms College workforce ...
This is a rare opportunity to lead a multi-location retail operation in one of the most iconic tourism destinations in New England, serving visitors to Acadia National Park and the surrounding ...
This is a rare opportunity to lead a multi-location retail operation in one of the most iconic tourism destinations in New England, serving visitors to Acadia National Park and the surrounding ...
Regional Director of Retail
Vernon, CA · On-site
$80K - $100K/yr
G&B / GGET Main Office, retail locations Classification: Full-time, exempt Reports to: VP of Retail Operations Compensation: $80k - $100k About the Job The Regional Director of Retail is responsible ...
Regional Director of Retail
Vernon, CA · On-site
$80K - $100K/yr
G&B / GGET Main Office, retail locations Classification: Full-time, exempt Reports to: VP of Retail Operations Compensation: $80k - $100k About the Job The Regional Director of Retail is responsible ...
Responsibilities The Director of Retail is responsible for overseeing the strategic direction ... ESSENTIAL FUNCTIONS Retail Operations & Strategy * Lead and oversee the daily operations of all ...
Responsibilities The Director of Retail is responsible for overseeing the strategic direction ... ESSENTIAL FUNCTIONS Retail Operations & Strategy * Lead and oversee the daily operations of all ...
Vice President of Retail Operations WILCO | Farm Supply Retail | Pacific Northwest | 28 Locations ... Chief Executive Officer Direct Reports : District Manager (3) - each overseeing a geographic ...
New
Vice President of Retail Operations WILCO | Farm Supply Retail | Pacific Northwest | 28 Locations ... Chief Executive Officer Direct Reports : District Manager (3) - each overseeing a geographic ...
New
General Manager of Retail (Hotel Emma)
San Antonio, TX · On-site
$49K - $63K/yr
... Emma's retail operations and branded merchandise programs. This position is responsible for ... Direct the buying strategy for Hotel Emma merchandise, Pearl-branded merchandise, Larder retail ...
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General Manager of Retail (Hotel Emma)
San Antonio, TX · On-site
$49K - $63K/yr
... Emma's retail operations and branded merchandise programs. This position is responsible for ... Direct the buying strategy for Hotel Emma merchandise, Pearl-branded merchandise, Larder retail ...
Senior Manager of Retail Operations
Everett, WA · On-site
$40 - $42/hr
The Senior Manager of Retail Operations provides strategic leadership and operational oversight for ... Provides direct supervision, coaching, mentoring, and performance management for assigned managers ...
Senior Manager of Retail Operations
Everett, WA · On-site
$40 - $42/hr
The Senior Manager of Retail Operations provides strategic leadership and operational oversight for ... Provides direct supervision, coaching, mentoring, and performance management for assigned managers ...
Director of Retail Banking Job Summary The Director of Retail Banking oversees the administration ... This includes developing and maintaining operational procedures, collaborating with internal ...
Director of Retail Banking Job Summary The Director of Retail Banking oversees the administration ... This includes developing and maintaining operational procedures, collaborating with internal ...
Director Of Retail Operations information
See salary details
$22.5K - $37.3K
3% of jobs
$37.3K - $52K
6% of jobs
$64.9K is the 25th percentile. Wages below this are outliers.
$52K - $66.8K
18% of jobs
$66.8K - $81.6K
14% of jobs
$81.6K - $96.4K
5% of jobs
The median wage is $100.3K / yr.
$96.4K - $111.1K
14% of jobs
$121.7K is the 75th percentile. Wages above this are outliers.
$111.1K - $125.9K
21% of jobs
$125.9K - $140.7K
1% of jobs
$140.7K - $155.5K
11% of jobs
$155.5K - $170.2K
6% of jobs
$170.2K - $185K
1% of jobs
$22.5K
$101.6K
$185K
How much do director of retail operations jobs pay per year?
What does a Director of Retail Operations do?
What Does a Director of Retail Operations Do?
A director of retail operations oversees the staff, inventory, and sales of assigned retail locations. Depending on the company, the director of retail operations may be responsible for managing the staff, stock, and sales goals of the stores as a whole, or they may focus on placement and sales for particular products offered by the company. As a director of retail operations, your job duties include developing sales strategies and performance goals, researching and working with vendors, ordering inventory, maintaining detailed records for analysis, and evaluating sales performance. The qualifications for a career as a director of retail operations are a bachelor’s degree in business, economics, or a related field and at least five years of experience as a store or regional manager or retail purchaser.
What are the primary challenges a Director of Retail Operations faces when managing multiple store locations?
What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?
What is the difference between Director Of Retail Operations vs Retail Store Manager?
| Aspect | Director Of Retail Operations | Retail Store Manager |
|---|---|---|
| Responsibilities | Oversees multiple store locations, develops retail strategies, manages regional teams | Manages daily store operations, staff, and sales at a single location |
| Required Credentials | Bachelor's degree, experience in retail management, leadership skills | High school diploma or equivalent, retail experience, customer service skills |
| Work Environment | Corporate offices, regional meetings, multi-store oversight | Retail store, direct customer interaction, staff supervision |
| Industry Usage | Common in large retail chains and corporations | Common in individual retail stores and small chains |
The main difference between a Director Of Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic plans, while the Retail Store Manager focuses on daily store operations and staff management at a single location.

Full-time
Posted 20 days ago
Goodwill Industries Of Middle Tennessee rating
6.8
Based on 8 frontline employees who took The Breakroom Quiz
401st of 759 rated non-profit organizations
Job description
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
- Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.
- Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
- Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill's mission and values.
- Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.
- Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.
- Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.
- Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.
- Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.
- Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.
- Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.
- Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.
- Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.
- Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.
- Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.
- Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.
- Other duties as assigned.
Minimum Qualifications
Required Skills
Education
- Bachelor's degree in business administration, Retail Management or related field required.
- A combination of education and experience may be accepted in lieu of the required education.
Experience
- 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.
- Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.
- Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.
- Experience with near-term and long-range planning, goal setting, and disciplined implementation.
- Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.
- Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.
Knowledge and Skills
- Results oriented and driven to achieve and exceed goals.
- Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
- Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.
- Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.
Certifications and Licenses
- Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.
What Goodwill Industries Of Middle Tennessee employees say
Pay
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Hours and flexibility
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About Goodwill Industries of Middle Tennessee
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Nashville, TN, US
Year founded
1957