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Director Of Retail Operations Jobs (NOW HIRING)

Aramark

Director of Retail Operations

Boston, MA · On-site

$140K - $155K/yr

As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...

The People Brand

Director of Retail

Manhattan Beach, CA · On-site

$130K - $140K/yr

Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.

The People Brand

Director of Retail

Manhattan Beach, CA · On-site

$130K - $140K/yr

Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.

Sundance Resort

Director of Retail

Sundance, UT

Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...

Sundance Mountain Resort

Director of Retail

UT · On-site

Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...

G&B Coffee LLC

Regional Director of Retail

Vernon, CA · On-site

$80K - $100K/yr

G&B / GGET Main Office, retail locations Classification: Full-time, exempt Reports to: VP of Retail Operations Compensation: $80k - $100k About the Job The Regional Director of Retail is responsible ...

OMB Bank

Director of Retail Banking

Springfield, MO · On-site

Director of Retail Banking Job Summary The Director of Retail Banking oversees the administration ... This includes developing and maintaining operational procedures, collaborating with internal ...

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Director Of Retail Operations information

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$22.5K

$101.6K

$185K

How much do director of retail operations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for developing strategies to improve productivity, increase sales, and ensure excellent customer service across all locations. This role involves managing store managers, setting sales goals, implementing policies, and analyzing financial reports to drive business growth. Additionally, they play a key role in staff training, inventory management, and ensuring compliance with company standards and regulations.

What Does a Director of Retail Operations Do?

A director of retail operations oversees the staff, inventory, and sales of assigned retail locations. Depending on the company, the director of retail operations may be responsible for managing the staff, stock, and sales goals of the stores as a whole, or they may focus on placement and sales for particular products offered by the company. As a director of retail operations, your job duties include developing sales strategies and performance goals, researching and working with vendors, ordering inventory, maintaining detailed records for analysis, and evaluating sales performance. The qualifications for a career as a director of retail operations are a bachelor’s degree in business, economics, or a related field and at least five years of experience as a store or regional manager or retail purchaser.

What are the primary challenges a Director of Retail Operations faces when managing multiple store locations?

A Director of Retail Operations often faces the challenge of ensuring consistent customer experience, operational efficiency, and sales performance across all store locations. Balancing the unique needs of each store while implementing company-wide strategies requires strong communication and leadership skills. Additionally, adapting to market trends, managing remote teams, and addressing supply chain disruptions are common hurdles. Successful directors rely on data-driven decision-making and foster collaboration between store managers to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need extensive experience in retail management, strategic planning, and multi-store operations, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with retail management systems, point-of-sale (POS) technology, inventory software, and data analytics tools is typically required. Exceptional leadership, communication, and problem-solving skills help drive team performance and adapt to changing market conditions. These capabilities are essential for optimizing store operations, achieving sales targets, and ensuring a consistent customer experience across locations.

What is the difference between Director Of Retail Operations vs Retail Store Manager?

AspectDirector Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple store locations, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multi-store oversightRetail store, direct customer interaction, staff supervision
Industry UsageCommon in large retail chains and corporationsCommon in individual retail stores and small chains

The main difference between a Director Of Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic plans, while the Retail Store Manager focuses on daily store operations and staff management at a single location.

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Director Of Retail Operations jobs near you
Infographic showing various Director Of Retail Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.
Director of Retail Operations

Director of Retail Operations

Goodwill Industries of Middle Tennessee

Nashville, TN • On-site

Full-time

Posted 20 days ago

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

401st of 759 rated non-profit organizations

Job description

Job Location
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
  • Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.
  • Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
  • Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill's mission and values.
  • Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.
  • Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.
  • Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.
  • Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.
  • Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.
  • Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.
  • Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.
  • Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.
  • Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.
  • Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.
  • Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.
  • Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.
  • Other duties as assigned.

Minimum Qualifications
Required Skills
Education
  • Bachelor's degree in business administration, Retail Management or related field required.
  • A combination of education and experience may be accepted in lieu of the required education.

Experience
  • 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.
  • Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.
  • Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.
  • Experience with near-term and long-range planning, goal setting, and disciplined implementation.
  • Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.
  • Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.

Knowledge and Skills
  • Results oriented and driven to achieve and exceed goals.
  • Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
  • Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.
  • Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.

Certifications and Licenses
  • Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.

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