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Director Of Retail Operations Jobs (NOW HIRING)

The People Brand

Director of Retail

Manhattan Beach, CA · On-site

$130K - $140K/yr

Director of Retail Location: Southern California (Hybrid) Reports To: General Manager The ... Retail Operations * Initially lead the flagship store while establishing operational excellence.

Sundance Mountain Resort

Director of Retail

UT · On-site

Senior Director of Guest Experiences Prepared Date: 6.1.2026 Position Summary The Director of Retail provides strategic leadership for all retail operations across Sundance Mountain Resort. This ...

G&B Coffee LLC

Regional Director of Retail

Vernon, CA · On-site

$80K - $100K/yr

G&B / GGET Main Office, retail locations Classification: Full-time, exempt Reports to: VP of Retail Operations Compensation: $80k - $100k About the Job The Regional Director of Retail is responsible ...

Go Get Em Tiger

Regional Director of Retail

Vernon, CA · On-site

$80K - $100K/yr

G&B / GGET Main Office, retail locations Classification: Full-time, exempt Reports to: VP of Retail Operations Compensation: $80k - $100k About the Job The Regional Director of Retail is responsible ...

OMB Bank

Director of Retail Banking

Springfield, MO · On-site

Director of Retail Banking Job Summary The Director of Retail Banking oversees the administration ... This includes developing and maintaining operational procedures, collaborating with internal ...

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Director Of Retail Operations information

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$22.5K

$101.6K

$185K

How much do director of retail operations jobs pay per year?

As of Jul 28, 2026, the average yearly pay for director of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for developing strategies to improve productivity, increase sales, and ensure excellent customer service across all locations. This role involves managing store managers, setting sales goals, implementing policies, and analyzing financial reports to drive business growth. Additionally, they play a key role in staff training, inventory management, and ensuring compliance with company standards and regulations.

What Does a Director of Retail Operations Do?

A director of retail operations oversees the staff, inventory, and sales of assigned retail locations. Depending on the company, the director of retail operations may be responsible for managing the staff, stock, and sales goals of the stores as a whole, or they may focus on placement and sales for particular products offered by the company. As a director of retail operations, your job duties include developing sales strategies and performance goals, researching and working with vendors, ordering inventory, maintaining detailed records for analysis, and evaluating sales performance. The qualifications for a career as a director of retail operations are a bachelor’s degree in business, economics, or a related field and at least five years of experience as a store or regional manager or retail purchaser.

What are the primary challenges a Director of Retail Operations faces when managing multiple store locations?

A Director of Retail Operations often faces the challenge of ensuring consistent customer experience, operational efficiency, and sales performance across all store locations. Balancing the unique needs of each store while implementing company-wide strategies requires strong communication and leadership skills. Additionally, adapting to market trends, managing remote teams, and addressing supply chain disruptions are common hurdles. Successful directors rely on data-driven decision-making and foster collaboration between store managers to address these challenges effectively.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need extensive experience in retail management, strategic planning, and multi-store operations, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with retail management systems, point-of-sale (POS) technology, inventory software, and data analytics tools is typically required. Exceptional leadership, communication, and problem-solving skills help drive team performance and adapt to changing market conditions. These capabilities are essential for optimizing store operations, achieving sales targets, and ensuring a consistent customer experience across locations.

What is the difference between Director Of Retail Operations vs Retail Store Manager?

AspectDirector Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple store locations, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multi-store oversightRetail store, direct customer interaction, staff supervision
Industry UsageCommon in large retail chains and corporationsCommon in individual retail stores and small chains

The main difference between a Director Of Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic plans, while the Retail Store Manager focuses on daily store operations and staff management at a single location.

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Director Of Retail Operations jobs near you
Infographic showing various Director Of Retail Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.
Director of Retail Operations

Director of Retail Operations

Goodwill of Delaware and Delaware County

Wilmington, DE

Full-time

Posted 25 days ago

Job description

POSITION DESCRIPTION

POSITION TITLE: Director of Retail Operations
DEPARTMENT: Donated Goods Retail
CLASSIFICATION: Salary/Exempt
PAY LEVEL: Level 6
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Vice President of Donated Goods Retail
POSITION (S) SUPERVISED: None
TEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT
Purpose:
The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.
This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.
Essential Functions:
  • Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives.
  • Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
  • Assists DGR management with developing people to consistently improve productivity.
  • Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement.
  • Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
  • Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability.
  • Utilizes key donated goods retail metrics to measure the effectiveness of retail operations.
  • Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies.
  • Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
  • Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
  • Maintains up-to-date knowledge about regulations related to the resale of donated goods.
  • Attends meetings, training sessions and committee/team activities, as required.
  • Performs other duties as assigned.
Education/Experience:
Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.
Skills/Abilities:
  • Strong financial acumen with experience in budgeting, forecasting, analyzing, and P&L management.
  • Proven track record of successfully driving operational improvements and managing change in a dynamic retail environment.
  • Demonstrated ability to translate business objectives into actionable operational plans.
  • Demonstrated strategic thinking skills with the ability to analyze complex data, work with ambiguity, and make informed decisions.
  • Excellent communication and interpersonal skills with the ability to interact with a diverse constituent population.
  • Demonstrated computer skills and proficiency with Microsoft Office Suite software programs or similar tools.
  • Ability to travel frequently between Goodwill locations and work evening/weekend hours.
  • Demonstrated ability to work in a fast-paced environment while maintaining a strong attention to detail and accuracy.
  • Demonstrated customer-focused mindset with a strong commitment to delivering high-quality service.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that reduces the possibility of injury.

PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may occasionally stoop, kneel, crouch, or crawl.
The employee is frequently required to sit. The employee may occasionally lift and/or move up to 50 pounds.

INTENT AND FUNCTION OF POSITION DESCRIPTION
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.
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Employee Name (Printed)
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Employee Signature Date