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Director Retail Operations Jobs (NOW HIRING)

AEG

Director, Retail Operations

Kansas City, MO · On-site

The Current is seeking a disciplined, execution-focused Director, Retail Operations to lead day-to-day retail performance across all physical locations. This role is accountable for operational ...

Acosta

Director Retail Operations

Bentonville, AR · On-site

The Director, Retail Operations is responsible for managing the day-to-day relationship with the client's operations team while ensuring strong alignment between client expectations and field ...

Acosta

Director Retail Operations

Bentonville, AR · On-site

$94K - $110K/yr

The Director, Retail Operations is responsible for managing the day-to-day relationship with the client's operations team while ensuring strong alignment between client expectations and field ...

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Director Retail Operations information

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$22.5K

$101.6K

$185K

How much do director retail operations jobs pay per year?

As of Jun 13, 2026, the average yearly pay for director retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the main challenges a Director of Retail Operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
More about Director Retail Operations jobs
What cities are hiring for Director Retail Operations jobs? Cities with the most Director Retail Operations job openings:
What are the most commonly searched types of Retail Operations jobs? The most popular types of Retail Operations jobs are:
What states have the most Director Retail Operations jobs? States with the most job openings for Director Retail Operations jobs include:
What job categories do people searching Director Retail Operations jobs look for? The top searched job categories for Director Retail Operations jobs are:
Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 33% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Director, Retail Operations

AEG

Kansas City, MO • On-site

Full-time

Posted 24 days ago

Job description

Join the Team.At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women's sports team, KC Current is writing the next chapter with world-class talent and ambition.
Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world's eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.
Who are we hiring?
The Current is seeking a disciplined, execution-focused Director, Retail Operations to lead day-to-day retail performance across all physical locations. This role is accountable for operational excellence, inventory execution, staffing, in-store experience, and the systems and controls that support a high-performing retail operation. This leader brings experience across event-driven retail, traditional brick-and-mortar store operations, and warehouse-supported retail environments, ensuring every retail touchpoint runs efficiently, is fully stocked, and delivers a consistent high-quality fan experience. This role oversees operations for the Team Store at Current Landing, stadium and event retail, and satellite retail environments, and partners closely with the VP (who owns buying and overall strategy), the e-commerce team, Finance, Data/BI, and the warehouse team to translate strategy into disciplined, scalable in-market execution.
What will you do?
Retail Operations Execution
  • Own day-to-day operations across all retail locations, including the Team Store at Current Landing, stadium and event retail, the Country Club Plaza satellite store, and mobile/kiosk environments.
  • Ensure consistent execution of operational standards across all locations, including store presentation, merchandising, cleanliness, customer experience, and compliance with established retail processes and controls.
  • Lead matchday and event retail operations, including staffing plans, sales readiness, and operational flow, while balancing the needs of a seven-day-a-week brick-and-mortar business.

Team Leadership & Staffing
  • Lead, develop, and manage retail managers, associates, and warehouse staff.
  • Build staffing models and schedules aligned to business demand, including matchdays and peak periods.
  • Own full-cycle hiring, including workforce planning, recruiting, interviewing, and onboarding to build a high-performing team.
  • Establish clear expectations, accountability, and performance management practices.
  • Deliver ongoing coaching and training to elevate team performance and engagement.

Inventory & Product Flow
  • Execute inventory plans in partnership with the VP and buying function to ensure all retail locations are appropriately stocked.
  • Oversee allocation, replenishment, and transfers across locations to maximize in-stock position and sales.
  • Lead warehouse-supported store operations in partnership with the Warehouse Manager to ensure efficient receiving, storage, distribution, replenishment, and product flow across all channels and locations.
  • Maintain strong inventory accuracy and control processes, including cycle counts, shrink mitigation, and disciplined stock movement procedures.

Customer Experience & Training
  • Implement and reinforce standardized training programs and customer service protocols.
  • Ensure all staff are knowledgeable on products, promotions, and key club initiatives.
  • Create a consistent, premium fan experience across all retail environments.

Cross-Functional Partnership
  • Partner closely with the VP of Retail on execution of merchandising and inventory strategies.
  • Coordinate with Marketing on in-store promotions, activations, and event support to drive traffic and sales.
  • Collaborate with the e-commerce team to ensure alignment on inventory movement and product availability across channels (as directed).
  • Partner with Finance and Data/BI to establish reporting standards, operating controls, and retail best practices that improve visibility, accuracy, and decision-making.

Reporting & Operational Discipline
  • Track and report on daily sales, matchday performance, labor efficiency, and key operational metrics.
  • Partner with analytics resources to provide accurate, timely reporting and insights.
  • Own the day-to-day administration and optimization of the inventory management system, RFID-enabled inventory processes, and POS platform, ensuring these systems work together effectively to support retail operations.
  • Establish and maintain operational controls, system processes, and best practices in partnership with Finance and Data/BI to improve accuracy, reduce risk, and support scalable growth.
  • Identify operational gaps and implement improvements to drive efficiency and performance.

What do you need to succeed?
Required
  • 7-10 years of experience in retail operations and management, with direct oversight of multiple locations or high-volume environments.
  • Proven experience in store operations, staffing, inventory execution, warehouse-supported retail operations, and operational process management.
  • Experience leading and developing frontline and management-level retail teams.
  • Strong operational discipline with the ability to execute consistently in fast-paced, event-driven environments and ongoing brick-and-mortar retail operations.
  • Experience with retail systems, including inventory management platforms, POS systems, and technology-enabled inventory controls.
  • Excellent organizational, problem-solving, and execution skills.
  • Clear communicator who can align teams, partner cross-functionally, and drive accountability.
  • Highly organized individual.

Preferred
  • Experience in sports, entertainment, or other high-volume, event-based retail environments.
  • Background in in-venue retail, stadium operations, or experiential retail formats.
  • Experience managing multiple formats, including permanent stores, satellite locations, kiosks, and mobile retail.
  • Familiarity with RFID, retail inventory controls, and omnichannel retail operations.
  • Familiarity with NWSL and/or women's soccer.

Special requirements of the Job: (Should not be edited, please discuss with HR team member)
  • Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays.
  • Ability to monitor company communications and respond to time-sensitive matters with senior executives.
  • Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
  • Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
  • Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
  • Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
  • Ability to work outdoors continuously for extended periods of time in all weather conditions

We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
Job Questions:
  1. Do you have authorization to work in the US?
  2. Can you work nights and weekends as required?
  3. What are your salary expectations?

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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