ZipRecruiter

Log In

1

Director Retail Operations Jobs (NOW HIRING)

Acosta

Director Retail Operations

Bentonville, AR · On-site

$94K - $110K/yr

The Director, Retail Operations is responsible for managing the day-to-day relationship with the client's operations team while ensuring strong alignment between client expectations and field ...

Acosta

Director Retail Operations

Bentonville, AR · On-site

The Director, Retail Operations is responsible for managing the day-to-day relationship with the client's operations team while ensuring strong alignment between client expectations and field ...

next page

Showing results 1-20

All JobsDirector Retail Operations Jobs

Director Retail Operations information

See salary details

$22.5K

$101.6K

$185K

How much do director retail operations jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the main challenges a Director of Retail Operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
More about Director Retail Operations jobs
What cities are hiring for Director Retail Operations jobs? Cities with the most Director Retail Operations job openings:
What are the most commonly searched types of Retail Operations jobs? The most popular types of Retail Operations jobs are:
What states have the most Director Retail Operations jobs? States with the most job openings for Director Retail Operations jobs include:
What job categories do people searching Director Retail Operations jobs look for? The top searched job categories for Director Retail Operations jobs are:
Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.
Director, Retail Operations

Director, Retail Operations

AMB Sports + Entertainment

Atlanta, GA • On-site

Other

Posted 21 days ago

Job description

Director, Retail Operations

The Director, Retail Operations is the senior leader responsible for the physical execution of AMBSE retail across all in-venue locations, event activations, and future brick-and-mortar expansion. This role owns the full operational infrastructure store management, warehouse and inventory control, event retail execution, visual standards, and the staffing model that keeps it all running on game days, event nights, and every moment in between.

Reporting to the VP of Retail & Merchandising, the Director of Retail Ops translates buying and merchandising strategy into operational reality. They lead and develop a team of store managers, retail experience managers, while maintaining dotted-line accountability for POS technology and retail finance. This is a role for a proven operator who has managed complexity at scale someone equally comfortable in a pre-game walk-through and a post-season inventory reconciliation.

AMBSE retail is building something new. This Director will help write the operational playbook for an in-house retail function that is raising the bar on what fan-facing retail looks and performs like across one of the most active sports and entertainment venues in the country.

Roles & Responsibilities

Store Operations & Multi-Location Management

  • Own day-to-day operations across all AMBSE retail locations permanent in-venue stores, pop-up activations, and future retail expansion ensuring each environment meets brand, safety, and service standards
  • Lead and develop a team of store managers, holding each accountable to sales performance, operational compliance, and fan experience standards
  • Establish and enforce store operating procedures, opening and closing protocols, and loss prevention standards across all locations
  • Partner with the VP of Retail & Merchandising to translate assortment and merchandising strategy into floor-ready execution
  • Manage scheduling, labor planning, and staffing models across locations to optimize coverage against game day and event calendars

Seasonal Hiring & Workforce Management

  • Lead seasonal and event-based hiring cycles, including workforce planning, onboarding, and training for contract retail staff and game day teams
  • Partner with HR on recruiting pipelines, compensation benchmarking, and retention strategies for both full-time and part-time retail staff
  • Build and maintain training programs that ensure all retail staff permanent and seasonal represent AMBSE brands with consistency and pride
  • Manage the relationship with contract retail staffing partners, including performance oversight and event-day deployment

Warehouse & Inventory Operations

  • Oversee warehouse operations including receiving, storage, replenishment, and inventory accuracy across all retail locations
  • Own cycle count cadence and annual physical inventory process, ensuring shrink is tracked, reported, and addressed
  • Partner with the merchandising & buying team to align inbound shipment calendars with floor needs and storage capacity
  • Maintain inventory management systems and ensure all teams are operating within established receiving and transfer protocols

Event Retail Operations

  • Lead event retail planning and execution for all major stadium activations Falcons games, Atlanta United matches, concerts, and third-party events (ie. college football).
  • Serve as the main retail point of contact with venue management, stadium operations, security, touring talent, and third-party merchandise teams
  • Own pre-event preparation checklists, staff deployment plans, and post-event wrap reporting
  • Ensure all event retail locations are set, approved, and operational before gates open; monitor performance and fan experience in real time during events

Technology Implementation & Systems Oversight

  • Lead the enterprise-wide implementation of AMBSE's new POS system and RFID technology across all retail locations owning deployment timelines, staff training, performance validation, and ongoing system integrity
  • Own implementation and enterprise adoption of YellowDog inventory management developing the SOPs, workflows, and training programs required for the system to perform as designed across stores and warehouse
  • Maintain dotted-line oversight of the POS/Tech Analyst, ensuring systems are operational, issues are escalated and resolved quickly, and technology continuously meets business needs
  • Partner with the Senior Accountant (dotted line) on retail store financial reporting, reconciliation, and budget management across all locations
  • Track and report key operational KPIs sales by location, shrink, and event performance on a regular cadence to the VP of Retail
  • Identify cost and process improvement opportunities across the retail ops infrastructure

Qualifications & Education

  • Bachelor's degree in Business, Retail Management, Operations, or related field
  • 10+ years of experience in retail operations, with meaningful tenure in an in-venue, stadium, or high-volume event retail environment
  • Proven track record managing multi-location retail teams including store managers, seasonal staff, and third-party operators
  • Experience owning warehouse operations, inventory management, and seasonal hiring cycles
  • Hands-on experience implementing or managing retail technology systems POS, RFID, or inventory management platforms strongly preferred
  • Familiarity with sports retail, licensed product environments, or large-scale venue operations strongly preferred
  • Must be available to work select nights, weekends, game days, and major events as required by the AMBSE calendar

Required Skills

  • Operationally rigorous builds systems, holds teams accountable, and follows through without being managed
  • Strong people leader with experience developing both full-time managers and large seasonal workforces
  • Calm and decisive in high-pressure, event-driven environments where the stakes are real and the timeline is fixed
  • Financially literate comfortable with retail KPIs, budget management, and performance reporting
  • Tech-forward comfortable owning system implementations and driving organization-wide adoption of new tools and SOPs
  • Collaborative across functions works effectively with buying, marketing, venue ops, and senior leadership
  • Proficient in Microsoft Office; experience with POS systems, YellowDog or similar inventory platforms, and Monday.com a plus
  • Strong communicator clear, direct, and effective whether running a pre-game brief or presenting to the VP

Apply