ZipRecruiter

Log In

1

Director Retail Operations Jobs in Connecticut (NOW HIRING)

PetSmart

Retail Operations Lead

Berlin, CT

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT · On-site

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT · On-site

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT

$16.75 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart

Retail Operations Lead

Berlin, CT · On-site

$18.58 - $30.58/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart Careers

Retail Operations Lead

Berlin, CT

$18.58 - $30.58/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

PetSmart Careers

Retail Operations Lead

Berlin, CT · On-site

$18.58 - $30.58/hr

  • Medical

  • Retirement

  • PTO

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.

Guitar Center

GC Retail Operations Manager Store 524

Danbury, CT · On-site

$24 - $27.68/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Able to lead by example and develop the skills and capabilities of direct reports to ensure goals ... As our Operations Manager, you will: * Partner with the Store Manager and other members of the ...

New

Amherst College

Lead Retail Supervisor

Bridgeport, CT · On-site

$25.80 - $29/hr

This position serves as a critical point of connection, leadership, and oversight for individual retail operations, providing direct support to retail supervisors, managing the concessions program ...

New

next page

Showing results 1-20

All JobsRetail Operations JobsDirector Retail Operations JobsDirector Retail Operations Jobs in Connecticut

Director Retail Operations information

See Connecticut salary details

$21.4K

$96.7K

$176K

How much do director retail operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director retail operations in Connecticut is $96,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $114,200.00 per year, depending on experience, location, and employer.

What does a director of retail operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a director of retail operations?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What are the main challenges a director of retail operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the most commonly searched types of Retail Operations jobs in Connecticut?

The most popular types of Retail Operations jobs in Connecticut are:

What are popular job titles related to Director Retail Operations jobs in Connecticut?

For Director Retail Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Director Retail Operations jobs in Connecticut look for?

The top searched job categories for Director Retail Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Director Retail Operations jobs?

Cities in Connecticut with the most Director Retail Operations job openings:

Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,664 per year, or $46.5 per hour.

Regional Senior HR Business Partner - Director

Bozzuto's, Inc.

Cheshire, CT • On-site

Full-time

Posted 4 days ago

Bozzuto's rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

12th of 49 rated food wholesalers

Job description

Regional Senior HR Business Partner - Director
Retail Operations - Regional HR Leadership
Position Overview
We are seeking a hands-on, resolute Director-level Human Resources Business Partner (HRBP) to lead HR strategy and execution for Retail Operations groups. Similar to working in a Professional Employer Organization (PEO), this Director-level role serves as a trusted strategic advisor to multi-entity Retail Operations leadership across a multi-state region, connecting people to purpose while driving talent, engagement, employee and labor relations, and last-mile HR initiatives across a network of retail and field locations. The role carries significant HR consulting responsibility - advising store and district leadership on organizational design, workforce strategy, and complex people issues - and requires strong labor relations expertise to navigate a unionized and/or union-vulnerable retail workforce.
Location
Work Arrangement: Remote
Territory: Connecticut (CT), Massachusetts (MA), and New York (NY)
Concentration: Heavy on-site presence required in Long Island, NY, with regular travel to retail locations throughout the CT/MA/NY territory
Responsibilities
  • Serve as the primary strategic HR Business Partner and HR consultant to Retail Operations leadership across the assigned CT, MA, and NY region
  • Collaborate with regional and district retail leaders to assess current and future talent needs across stores and field operations
  • Enhance organizational performance through human capital strategies tailored to the retail operating environment
  • Develop and execute strategies to retain talent within assigned retail populations, including store-level and field teams
  • Lead all talent, engagement, and last-mile HRBP deliverables to drive retail business performance
  • Provide expert labor relations guidance, including union avoidance strategy, grievance handling, contract interpretation, and management training in a unionized or union-vulnerable retail environment
  • Act as a hands-on HR consultant to store and district managers, advising on organizational design, staffing models, and complex employee relations matters
  • Address and resolve employee relations issues across the retail footprint, including investigations and corrective action
  • Foster positive relationships between retail management and employees to enhance engagement and reduce turnover
  • Ensure HR practices and labor relations activity align with federal, state, and local regulatory standards to mitigate legal risk
  • Identify training needs - including safety, compliance, labor relations, and skills development - for employees across retail roles
  • Partner with Training to design and implement programs that enhance employee and manager capabilities in a retail setting
  • Provide feedback to retail managers and employees regarding performance expectations, goals, and career development
  • In partnership with Centers of Excellence (COEs), develop and promote wellness programs that support a holistic approach to safety and well-being
  • Analyze retail workforce trends to anticipate future business needs and inform labor relations strategy
  • Develop workforce planning strategies to ensure a skilled, adaptable, and stable retail workforce
  • Collaborate with additional HR partners across the organization to share best practices and ensure consistency in policies and procedures

Schedule
  • Full Time - Remote, with heavy on-site presence in Long Island, NY, and regular travel throughout the CT/MA/NY territory

Environment
  • Mix of remote/home office with significant on-site retail, field, and warehouse environments; on-site conditions vary by location

Experience & Qualifications
Required:
  • Demonstrated labor relations experience is required, including direct experience with union environments, grievance and arbitration processes, and collective bargaining agreements
  • Proven HR consulting capability - experience advising business leaders as a trusted internal or external consultant on organizational, talent, and workforce matters, not solely executing transactional HR
  • Experience leading M&A activity
  • Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
  • Five (5) to seven (7) years of progressive Human Resources experience, including two (2) to three (3) years in a strategic HR role
  • Experience supporting Retail Operations and/or multi-site field organizations
  • Experience partnering with business leaders to drive workforce strategies, talent management, and organizational development
  • Ability to travel regularly within the CT/MA/NY territory, with frequent on-site presence in Long Island, NY

Preferred:
  • Experience supporting both Retail Operations and Corporate functions

Skills:
  • Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc.
  • Effective communication Skills: Ability to facilitate & communicate clearly and effectively with peers and leaders on a daily basis
  • Organizational Skills: Ability to prioritize and meet deadlines; project management
  • Working in a team-based environment: Working independently and as a collaborator to ensure our customers are receiving orders timely and with the highest quality
  • Quality: Maintain integrity and high standards from all perspectives
  • Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices

What Bozzuto's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply