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Director Retail Operations Jobs (NOW HIRING)

Comcast

Director, Retail

Philadelphia, PA · On-site

The Director of Retail Operations will oversee all aspects of retail operations within Xfinity Mobile Arena as well as off-site operations that align with team/partner initiatives. Core ...

Comcast

Director, Retail

Philadelphia, PA

The Director of Retail Operations will oversee all aspects of retail operations within Xfinity Mobile Arena as well as off-site operations that align with team/partner initiatives. Core ...

SSA Group

Director of Retail Operations

Monterey, CA · On-site

$85K - $90K/yr

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

ssagroup

Director of Retail Operations

Monterey, CA

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Aramark

Director of Retail Operations

Boston, MA

$140K - $155K/yr

As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...

ssagroup

Director of Retail Operations

Monterey, CA

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

rag and bone

Retail Operations Manager

Manhattan, NY · On-site

$90K - $100K/yr

The purpose of this role is to support the Sr. Director, Retail Operations in overseeing the daily operations of retail stores, ensuring efficiency, profitability, and a strong customer experience ...

Aramark

Director of Retail Operations

Boston, MA · On-site

$140K - $155K/yr

As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...

Aramark

Director of Retail Operations

Boston, MA · On-site

$140K - $155K/yr

As a Director of Retail Operations you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client ...

Rag & Bone

Retail Operations Manager

Manhattan, NY · On-site

$90K - $100K/yr

The purpose of this role is to support the Sr. Director, Retail Operations in overseeing the daily operations of retail stores, ensuring efficiency, profitability, and a strong customer experience ...

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All JobsDirector Retail Operations Jobs

Director Retail Operations information

See salary details

$22.5K

$101.6K

$185K

How much do director retail operations jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a Director of Retail Operations do?

A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.

What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?

To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.

What is the difference between Director Retail Operations vs Retail Store Manager?

AspectDirector Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsBachelor's degree, experience in retail management, leadership skillsHigh school diploma or equivalent, retail management experience often preferred
Work EnvironmentCorporate offices, regional meetings, travel between storesOn-site at individual retail stores
Industry UsageCommon in large retail chains and corporationsCommon in all retail store settings, from small to large chains

The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.

What are the main challenges a Director of Retail Operations typically faces when managing multiple store locations?

A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
More about Director Retail Operations jobs
What cities are hiring for Director Retail Operations jobs? Cities with the most Director Retail Operations job openings:
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Director Retail Operations jobs near you
Infographic showing various Director Retail Operations job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.
Director, Retail NYBG Shop

Director, Retail NYBG Shop

New York Botanical Garden

New York, NY • On-site

$93K - $103K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

NYBG Job Description
Title
Reports to
Director, Retail NYBG Shop
Vice President of Retail + Brand Licensing
Position Summary:
The Director, Retail NYBG Shop leads the day-to-day and mid-term strategic management of the NYBG Shop, ensuring it operates as a productive, customer-centered, and financially sound retail business. Reporting to the VP of Retail, E-Commerce & Brand Licensing, the Director translates senior leadership's vision into operational plans, drives performance across the team, and takes ownership of the Shop's commercial results. This role balances strategic thinking with hands-on leadership - overseeing staff, managing budgets, and continuously improving the customer experience while contributing meaningfully to the broader retail growth agenda.
Specific Duties & Responsibilities:
Strategic & Business Management
  • Develop and execute seasonal and annual operational plans for the NYBG Shop in alignment with the VP's strategic direction and NYBG's institutional goals
  • Own the Shop's financial performance, including budget management, expense tracking, sales reporting, and contribution to revenue targets
  • Lead markdown strategy, inventory turn, open-to-buy planning, and promotional programming to drive sell-through and margin
  • Identify opportunities to grow sales and improve the customer experience, bringing forward recommendations to the VP on product mix, events, and in-store initiatives
  • Track and report on key retail metrics, presenting performance insights and action plans to senior leadership on a regular cadence

Operations + Team Management
  • Oversee all aspects of shop operations including opening and closing procedures, stockroom and delivery workflows, POS system management, and inventory accuracy
  • Ensure all shop spaces are maintained to NYBG's standards - clean, organized, visually compelling, and on-brand at all times - and work to optimize shop zones and product displays (and related Visitor throughput) based on seasons and exhibitions
  • Submit and monitor work orders, facilities requests, and vendor coordination to keep operations running smoothly
  • Maintain working knowledge of all horticultural and non-horticultural products and ensure that knowledge is reflected across the team
  • Manage and develop a team of retail staff and supervisors, including scheduling, performance management, coaching, and professional development
  • Address staffing concerns and escalate employee relations matters appropriately in partnership with HR
  • Build a team culture grounded in accountability, customer service excellence, and NYBG's values
  • Train staff on new systems, products, procedures, and opportunities as the business evolves

Qualifications:
  • 10+ years of retail experience, with at least 3-4 years in a management role with direct team and budget responsibility
  • Proven ability to manage retail operations and contribute to commercial growth goals
  • Strong leadership, communication, and organizational skills with experience developing staff at multiple levels
  • Comfort working with retail financials - budgets, sales reports, margin, and inventory metrics
  • Proficiency in Shopify POS and Microsoft Office Suite (Excel, Outlook, Word)
  • Horticulture knowledge or enthusiasm for garden/botanical retail is a plus
  • Flexibility to work rotating weekly schedule, with occasional evenings and holidays per NYBG's programming schedule

Physical Demands & Work Environment:
While performing the duties of this position, the employee is required to, at minimum, work outdoors in a variety of weather conditions, climb ladders, unload truck deliveries, and lift or move up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
35-hours a week; Monday - Friday, 9-5 and/or 11-7; occasional evenings and/or holidays required based on NYBG's evening/events schedules.
Salary: Commensurate with experience within the range of $93,000-$103,000.
Benefits:
  • 20 Vacation Days
  • 13 Paid Holidays
  • 12 Sick Days
  • Health and Dental Insurance Coverage
  • 401K
  • Pension Plan

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected].
EOE

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