The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and ...
Director of Retail Operations (TN, Nashville) TN, Nashville The Director of Retail Operations is a key leader responsible for driving operational excellence, financial performance, and team ...
Director of Retail Operations (TN, Nashville) TN, Nashville The Director of Retail Operations is a key leader responsible for driving operational excellence, financial performance, and team ...
Retail Operations Lead
Clarksville, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Clarksville, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Nashville, TN · On-site
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Nashville, TN · On-site
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Cleveland, TN · On-site
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Cleveland, TN · On-site
$12.75 - $15.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
Alcoa, TN · On-site
$13.50 - $16.50/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Retail Operations Lead
$14.75 - $18/hr
Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... No direct reports, however, are expected to guide and support the development of other associates.
Director Retail Operations information
See Tennessee salary details
$20.4K - $33.8K
3% of jobs
$33.8K - $47.2K
6% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$47.2K - $60.6K
18% of jobs
$60.6K - $74.1K
14% of jobs
$74.1K - $87.5K
5% of jobs
The median wage is $91.1K / yr.
$87.5K - $100.9K
14% of jobs
$110.4K is the 75th percentile. Wages above this are outliers.
$100.9K - $114.3K
21% of jobs
$114.3K - $127.7K
1% of jobs
$127.7K - $141.1K
11% of jobs
$141.1K - $154.5K
6% of jobs
$154.5K - $167.9K
1% of jobs
$20.4K
$92.2K
$167.9K
How much do director retail operations jobs pay per year?
As of Jul 28, 2026, the average yearly pay for director retail operations in Tennessee is $92,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $108,900.00 per year, depending on experience, location, and employer.
What does a Director of Retail Operations do?
A Director of Retail Operations oversees the daily operations and overall performance of retail stores within an organization. They are responsible for setting sales goals, developing strategies to improve store efficiency, managing budgets, and ensuring high levels of customer satisfaction. This role often involves supervising store managers, analyzing market trends, and implementing company policies across multiple locations. Directors of Retail Operations play a key role in driving business growth and maintaining brand consistency.
What are the key skills and qualifications needed to thrive as a Director of Retail Operations, and why are they important?
To thrive as a Director of Retail Operations, you need in-depth knowledge of retail management, inventory control, and business strategy, typically supported by a bachelor’s degree in business or a related field and several years of retail leadership experience. Familiarity with enterprise resource planning (ERP) systems, point-of-sale (POS) platforms, and data analytics tools is essential for optimizing operations. Exceptional leadership, communication, and problem-solving skills help drive team performance and manage change effectively. These competencies are vital for achieving sales targets, ensuring operational efficiency, and maintaining a positive customer experience across multiple retail locations.
What is the difference between Director Retail Operations vs Retail Store Manager?
| Aspect | Director Retail Operations | Retail Store Manager |
|---|---|---|
| Responsibilities | Oversees multiple stores, develops strategies, manages regional teams | Manages daily store operations, staff, and sales at a single location |
| Required Credentials | Bachelor's degree, experience in retail management, leadership skills | High school diploma or equivalent, retail management experience often preferred |
| Work Environment | Corporate offices, regional meetings, travel between stores | On-site at individual retail stores |
| Industry Usage | Common in large retail chains and corporations | Common in all retail store settings, from small to large chains |
The main difference between a Director Retail Operations and a Retail Store Manager lies in scope and responsibilities. The Director oversees multiple stores and develops strategic initiatives, while the Store Manager focuses on daily store operations and staff management. Both roles require retail experience, but the Director position typically demands more leadership and strategic planning skills.
What are the main challenges a Director of Retail Operations typically faces when managing multiple store locations?
A Director of Retail Operations often encounters challenges such as maintaining consistent customer experiences, ensuring operational efficiency, and adapting quickly to market trends across various locations. Balancing corporate goals with the unique needs of each store requires strong communication and effective delegation skills. Additionally, overseeing staff training and performance, managing supply chain logistics, and implementing new technologies are common responsibilities that demand strategic planning and problem-solving abilities.
What are the most commonly searched types of Retail Operations jobs in Tennessee? The most popular types of Retail Operations jobs in Tennessee are:
What are popular job titles related to Director Retail Operations jobs in Tennessee? For Director Retail Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Director Retail Operations jobs in Tennessee look for? The top searched job categories for Director Retail Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Director Retail Operations jobs? Cities in Tennessee with the most Director Retail Operations job openings:
Full-time
Posted 21 days ago
Goodwill Industries Of Middle Tennessee rating
6.8
Based on 8 frontline employees who took The Breakroom Quiz
400th of 759 rated non-profit organizations
Job description
Job Location
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
Minimum Qualifications
Required Skills
Education
Experience
Knowledge and Skills
Certifications and Licenses
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
- Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.
- Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
- Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill's mission and values.
- Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.
- Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.
- Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.
- Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.
- Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.
- Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.
- Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.
- Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.
- Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.
- Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.
- Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.
- Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.
- Other duties as assigned.
Minimum Qualifications
Required Skills
Education
- Bachelor's degree in business administration, Retail Management or related field required.
- A combination of education and experience may be accepted in lieu of the required education.
Experience
- 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.
- Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.
- Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.
- Experience with near-term and long-range planning, goal setting, and disciplined implementation.
- Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.
- Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.
Knowledge and Skills
- Results oriented and driven to achieve and exceed goals.
- Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
- Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.
- Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.
Certifications and Licenses
- Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.
What Goodwill Industries Of Middle Tennessee employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Goodwill Industries of Middle Tennessee
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Nashville, TN, US
Year founded
1957