Director Retail Operations Jobs in Ontario (NOW HIRING)

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth.With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.

About the role:

Reporting directly to the Vice President, Retail Financing, the Director is responsible for the overall productivity and effectiveness of the large partnerships and business development department of Retail Financing, fostering strong professional relationships with internal and external stakeholders, ensuring his team's efficient operations, success, growth, retention and partner satisfaction.

Responsibilities:

• Develop and implement a yearly strategic sales plan that identifies opportunities, risks, and resources required to maximize the company's revenue stream.

• Identify strategic growth opportunities through relationships that fit overall strategy

• Lead, mentor and support the sales team in key selling and customer service interaction.

• Motivate the sales team to achieve objectives by conducting performance appraisals, and providing ongoing coaching and feedback

• Hire and develop a talented sale team; establish and foster an environment of best practices through effective team mentorship, coaching and leadership.

• Focus the sales team on profitable growth opportunities that will ensure overall revenue targets are achieved

• Monitor category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.

• Keep current with supply and demand, changing trends, economic indicators, and competitors.

• Drive focus and execution across the sales team to ensure effective engagement in the account management process.

• Monitor and maintain profitability of portfolios and devise action plans to ensure profitability hurdles are overcome.

What we're looking for:

• Bachelor's Degree in business administration.

• Five (5) to seven (7) years' experience in sales and business development.

• Experience in the financial lending industry.

• Three (3) to Five (5) years' experience leading a team.

• Leadership

• Strategic Thinking

• Communication

• Interpersonal Skills

• Bilingual

• Relationship Building

• Change Management

• Problem Solving & Analytical Skills

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life's big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $130 000.00 - $150 000.00, plus the opportunity to earn an annual incentive bonus tied to performance.

• This posting is for an existing vacancy within our organization.

• Artificial intelligence may be used in parts of the recruitment process.

• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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