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Director Franchise Operations Jobs (NOW HIRING)

Hertz

Director, Franchise Operations

Atlanta, GA · On-site

$120K/yr

Reporting to the Senior Director, Franchise Operations, the Director, North America Franchise Operations serves as the regional leader for franchisee support, operational excellence, and growth ...

UFC Gym

Director-Franchise Operations

Hendersonville, TN · On-site

$100K - $140K/yr

The Director of Franchise Operations serves as the primary operational partner to domestic franchise owners across the UFC GYM system. This role drives revenue growth, ensures brand standard ...

UFC Gym

Director-Franchise Operations

Hendersonville, TN · On-site

$100K - $140K/yr

The Director of Franchise Operations serves as the primary operational partner to domestic franchise owners across the UFC GYM system. This role drives revenue growth, ensures brand standard ...

Subway

Director, Franchise Performance

Seattle, WA · On-site

$139K - $155K/yr

Act as the primary escalation point for complex franchisee issues, including operational disputes ... direct people management experience required, including hiring, coaching, developing, and ...

Grease-Monkey

Director of Franchise Operations

Denver, CO · On-site

$120 - $140/hr

Full-time, ExemptRole OverviewThe Director of Franchise Operations serves as the primary operational leader and strategic partner for the company's franchise network. This role is responsible for ...

New

Pho Prime, LLC

Director, Franchise Performance

Seattle, WA · On-site

$139 - $173.90/hr

Bachelor's degree in Business, Operations Management, or related field required * 8+ years in Franchise Management or multi-unit field operations * 3+ years of direct people management experience ...

Wendy's

Franchise Operations Manager (LAC)

Dublin, OH · On-site

$843K/yr

Direct franchise training manager to lead/conduct needed training classes ( Shift Manager/ GM classes) and roll out of operations initiatives to ensure the organization is actively working on growth ...

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$34K

$107.7K

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How much do director franchise operations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director franchise operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a director franchise operations?

A Director of Franchise Operations oversees the performance and growth of franchise locations within a company. They ensure franchisees follow company standards, provide operational support, and implement strategies to improve efficiency and profitability. This role often involves training, compliance monitoring, and collaboration with various departments to drive brand consistency and success.

What are the key skills and qualifications needed to thrive as a director franchise operations?

To thrive as a Director Franchise Operations, you need strong business acumen, experience in multi-unit management, and a proven track record in franchise operations—typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, franchise management software, and knowledge of compliance or franchise-specific certifications are highly beneficial. Outstanding leadership, strategic communication, and problem-solving skills set exceptional candidates apart. These abilities are critical for ensuring consistent brand standards, supporting franchisees, driving growth, and effectively leading cross-functional teams.

What are some common challenges faced by a director franchise operations, and how are they typically addressed?

A Director Franchise Operations often encounters challenges such as maintaining consistency across multiple franchise locations, addressing varying local market conditions, and supporting franchisees with different levels of experience. These challenges are typically addressed through implementing robust training programs, regular performance monitoring, and frequent communication with franchise owners. Proactive relationship management and collaborative problem-solving are key to ensuring that brand standards are met while enabling franchisees to adapt to their local markets. Directors frequently work with marketing, supply chain, and legal teams to provide holistic support and to resolve operational issues efficiently.

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Director Franchise Operations jobs near you
Infographic showing various Director Franchise Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Franchise Operations

Hertz

Atlanta, GA • On-site

$120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

138th of 173 rated vehicle equipment hire

Job description


Reporting to the Senior Director, Franchise Operations, the Director, North America Franchise Operations serves as the regional leader for franchisee support, operational excellence, and growth initiatives. The role manages franchise relationships for the Hertz, Dollar, and Thrifty brands, ensuring compliance with franchise agreements and brand standards.
Key responsibilities include providing operational guidance and training, overseeing regional budget and P&L performance, maintaining franchise reporting and documentation, monitoring customer satisfaction metrics, and partnering with franchisees to improve performance and achieve brand goals.
The starting salary is $120,000, commensurate with experience
What You'll Do:
Franchise Operations, Development & Growth
  • Analyze business performance, franchise fee income, and operating results across assigned franchise locations, identifying opportunities to improve profitability and growth
  • Monitor underperforming locations, partner with franchisees to develop corrective action plans, and coordinate resources to improve results
  • Deliver on-site and virtual training, coaching, and business development sessions for franchise partners.
  • Provide fleet modeling, business planning, and P&L support for new and existing franchisees
  • Support franchise growth initiatives by preparing franchise agreements, facilitating ownership transfers, and ensuring successful onboarding of new franchisees
  • Partner with Franchise Development, Operations, and Sales teams to identify new franchise opportunities and integrate multi-brand solutions into growth strategies and customer presentations
  • Assist with the planning and execution of annual conferences, regional workshops, and franchise conventions

Franchise Relationship Management
  • Build and maintain strong, trusted relationships with franchisees to support business success, brand growth, and operational excellence
  • Serve as a strategic advisor and primary liaison between franchisees, the Franchise Council, and corporate leadership
  • Communicate new programs, initiatives, policies, and procedures, ensuring effective implementation and execution across the network
  • Foster collaboration across franchise support departments and continuously enhance communication channels and resources for franchise partners

Compliance, Contracts & Brand Standards
  • Conduct regular on-site audits and business reviews to evaluate operational performance, ensure compliance with franchise agreements, and maintain brand standards
  • Complete and document location evaluations, audits, and recommendations for senior leadership
  • Oversee franchisee compliance with franchise agreements, disclosure requirements, and brand operating standards
  • Partner with Legal to develop, negotiate, execute, and maintain franchise agreements and related documentation
  • Manage contract administration processes, including franchise selection, approvals, transfers, addendums, defaults, insurance requirements, and purchase/sale transactions
  • Maintain and file franchise disclosure and registration documents for all applicable jurisdictions

What We're Looking For:
  • Bachelor's degree required; advanced degree preferred
  • 10+ years of experience in franchise operations, franchise development, business development, sales/account management, or multi-unit operations
  • Strong financial and business acumen, including the ability to analyze P&L statements, financial metrics, and operational performance
  • Proven ability to build trusted relationships and influence internal and external stakeholders across all levels of an organization
  • Excellent interpersonal, presentation, verbal, and written communication skills, with a strong customer and franchisee focus
  • Experience leading or supporting multi-unit, franchise, retail, automotive, rental car, or similar distributed-service operations preferred
  • Knowledge of franchise development, franchise agreements, and franchise relationship management preferred
  • Ability to travel up to 50%

What You'll Get:
  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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