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Director Franchise Operations Jobs (NOW HIRING)

Playa Bowls

Franchise Operational Consultant

Boca Raton, FL · On-site

$75K - $85K/yr

Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director. * Develop a plan to ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Orange Park, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

McDonald's

Director of Operations

Jacksonville, FL · On-site

Director of Operations McDonald's Franchise Operations | Gerena Food Management Corporation About Us Gerena Food Management Corporation operates multiple McDonald's franchise locations, including ...

Melt Shop

Director of Operations (DOO)

Manhattan, NY

Director of Franchise Operations What you'll need: Strong experience with Systems: If you're not aware of how to build it, you understand how it works and make it sing. Financial acumen and oversight:

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Director Franchise Operations information

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$34K

$107.7K

$179.5K

How much do director franchise operations jobs pay per year?

As of Jul 5, 2026, the average yearly pay for director franchise operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a Director Franchise Operations job?

A Director of Franchise Operations oversees the performance and growth of franchise locations within a company. They ensure franchisees follow company standards, provide operational support, and implement strategies to improve efficiency and profitability. This role often involves training, compliance monitoring, and collaboration with various departments to drive brand consistency and success.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business activities, implementing strategies, and managing teams. It is considered a high-level position within an organization, often reporting to executive management and requiring extensive experience and leadership skills.

How much does a director of franchise operations make?

A director of franchise operations typically earns between $80,000 and $150,000 annually, depending on the industry, company size, and location. They often have extensive experience in franchise management, strong leadership skills, and may receive performance-based bonuses or stock options.

What does a director of franchise operations do?

A director of franchise operations oversees the performance and growth of franchise locations, develops operational strategies, ensures franchise compliance with company standards, and manages relationships with franchisees. They often analyze sales data, implement training programs, and coordinate with other departments to support franchise success.

What does a franchise operations manager do?

A franchise operations manager oversees the daily operations of franchise locations to ensure consistency, compliance, and performance standards. They develop operational procedures, support franchisees, monitor sales and quality metrics, and implement training programs to promote business growth and brand integrity.

What are the key skills and qualifications needed to thrive in the Director Franchise Operations position, and why are they important?

To thrive as a Director Franchise Operations, you need strong business acumen, experience in multi-unit management, and a proven track record in franchise operations—typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, franchise management software, and knowledge of compliance or franchise-specific certifications are highly beneficial. Outstanding leadership, strategic communication, and problem-solving skills set exceptional candidates apart. These abilities are critical for ensuring consistent brand standards, supporting franchisees, driving growth, and effectively leading cross-functional teams.

What are some common challenges faced by a Director Franchise Operations, and how are they typically addressed?

A Director Franchise Operations often encounters challenges such as maintaining consistency across multiple franchise locations, addressing varying local market conditions, and supporting franchisees with different levels of experience. These challenges are typically addressed through implementing robust training programs, regular performance monitoring, and frequent communication with franchise owners. Proactive relationship management and collaborative problem-solving are key to ensuring that brand standards are met while enabling franchisees to adapt to their local markets. Directors frequently work with marketing, supply chain, and legal teams to provide holistic support and to resolve operational issues efficiently.

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What cities are hiring for Director Franchise Operations jobs? Cities with the most Director Franchise Operations job openings:
What are the most commonly searched types of Franchise Operations jobs? The most popular types of Franchise Operations jobs are:
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Director Franchise Operations jobs near you
Infographic showing various Director Franchise Operations job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Franchise Operational Consultant

Franchise Operational Consultant

Playa Bowls

Fort Lauderdale, FL • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Be an early applicant

Playa Bowls rating

5.3

Company rating: 5.3 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

45th of 104 rated fast food restaurants

Job description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added 85 shops in 2025 and are on target to add 90+ new locations in 2026. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

  • Competitive Compensation: Playa Bowls offers competitive base compensation & incentive bonus plan, and eligibility to participate in our annual performance review program, a direct reward for driving success and growth!
  • Comprehensive Benefits Package: Playa Bowls offers a robust benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more!
  • Advancement Opportunities: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
  • Vibrant Work Culture: We bring the energy every day with a dynamic, collaborative environment where positivity, teamwork, and fun are part of the experience—dancing, smiling, and good vibes encouraged!
  • Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

The Operational Consultant (South Florida) is a vital member of the Franchise Operations team and reports directly to the Vice President of Franchise Operations. The Operational Consultant is responsible for supporting and overseeing a designated portfolio of new and existing franchisees and licensees, ensuring alignment with Playa Bowls’ brand standards and operational best practices. Acting as a Brand Ambassador, business liaison, coach, and mentor, this individual plays a key role in driving operational excellence across the franchise network. Key responsibilities include evaluating and enhancing operational processes to improve efficiency, profitability, and customer satisfaction. The Operational Consultant will deliver strategic business insights and ensure brand compliance through clear, timely communication and hands-on support. This role demands a deep understanding of business operations, strong analytical and problem-solving capabilities, and effective conflict resolution and time management skills. The ideal candidate will build and maintain meaningful relationships grounded in mutual trust, empathy, and respect while collaborating closely with franchise owners, leadership, and the Playa Bowls Support Team.

WHAT YOU’LL DO

Operational Analysis and Improvement

  • Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director.
  • Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience.
  • Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance.
  • Develop strategies & recommendations for efficient inventory & labor management.
  • Routinely monitor Playa Bowls key performance indicators (KPIs) and Franchisee P&L’s to track progress, make necessary adjustments and prioritize Franchisee and shop team communication and visits

Training and Development

  • Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices.
  • Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards.
  • Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals.
  • Collaborate with Ops Services & Marketing to facilitate & lead all new product, system and procedure rollouts and implementations.

Customer Experience

  • Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve.
  • Collaborate with Ops Services & Marketing providing solutions and best practices that enhance the Playa Bowls team and customer experience.

Brand Standards Compliance and Safety

  • Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards.
  • Ensure compliance with local, state, and federal regulations, including health and safety codes.
  • Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely.
  • Conduct routine Retail Food Safety & Sanitation Assessments ensuring compliance.

Business Planning & Communication

  • Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
  • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth.
  • Participate and work “as needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts.
  • Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution.
  • Provide written communication to Franchisees / Licensees, in a timely manner regarding visits and evaluations.

Administration

  • Complete annual business forecasting and budgets for area of responsibility.
  • Ensure the effective use of G&A expenses within parameters set by Director.
  • Complete all responsible administrative functions and requirements of the position in a timely manner including but not limited to Franchisee visit documentation within 24 hours, mileage reimbursement, expense report completion, timely travel planning securing the most competitive rates etc.

WHAT YOU’LL BRING

  • Bachelor’s degree or equivalent work experience required
  • 3-5 years’ relevant experience; previous experience in a multi-unit business environment
  • Franchise/License operations experience preferred
  • Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication
  • Ability to build strong working relationships with Franchisees and community partnerships
  • Demonstrated ability and experience to consult with and influence Franchisees/ Licensees.
  • Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions
  • Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives
  • Ability to work independently and adapt to changing environments
  • Excellent communication skills; both written and oral, as well as listening skills
  • Ability to multi-task, have strong organization skills, and be detail oriented
  • Proven ability to manage conflict and change management
  • Personality traits include passion for our business and brands, strong follow up, empathy, and commitment

WORK CONDITIONS

  • Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting
  • Must be available to work weekends
  • Must be 21 years of age to comply with state age travel requirements

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol


“Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”



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