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Director Of Franchise Operations Jobs (NOW HIRING)

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

Director of Operations POSITION SUMMARY The Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and ...

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Director Of Franchise Operations information

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$34K

$107.7K

$179.5K

How much do director of franchise operations jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director of franchise operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Franchise Operations, and why are they important?

To thrive as a Director Of Franchise Operations, you need extensive experience in franchise management, business development, and operational leadership, often supported by a bachelor's or master's degree in business or a related field. Familiarity with franchise management systems, CRM platforms, and knowledge of compliance regulations is typically required. Exceptional communication, strategic thinking, and relationship-building skills help foster collaboration between franchisees and corporate teams. These competencies ensure consistent brand standards, drive franchise growth, and maintain operational excellence across all locations.

What are some common challenges faced by a Director of Franchise Operations, and how can they be addressed?

A Director of Franchise Operations often navigates challenges such as maintaining brand consistency across diverse franchise locations, ensuring franchisee compliance with operational standards, and managing communication between corporate and franchisees. These can be addressed by implementing regular training programs, establishing clear operational guidelines, and using technology to monitor performance metrics. Fostering open lines of communication and providing ongoing support to franchisees also help build strong relationships and drive overall network success.

What does a Director of Franchise Operations do?

A Director of Franchise Operations oversees the daily operations and performance of franchise locations within an organization. They are responsible for ensuring franchisees comply with company standards, policies, and procedures, as well as helping them achieve business goals. This role involves developing operational strategies, managing relationships with franchise owners, and supporting training and development initiatives. The Director also analyzes operational data to improve efficiency and profitability across the franchise network.

What is the difference between Director Of Franchise Operations vs Franchise Development Manager?

AspectDirector Of Franchise OperationsFranchise Development Manager
Primary FocusOverseeing franchise performance, operations, and complianceIdentifying and recruiting new franchisees
Required CredentialsExperience in franchise management, leadership skillsSales, marketing, and relationship-building skills
Work EnvironmentOperations teams, franchise locations, corporate officesBusiness development, networking events, corporate offices
Industry UsageCommonly used in franchise systems to ensure operational excellenceUsed to expand franchise network through recruitment

The main difference is that the Director Of Franchise Operations focuses on managing existing franchisees and ensuring operational success, while the Franchise Development Manager concentrates on expanding the franchise network by recruiting new franchisees.

More about Director Of Franchise Operations jobs
What cities are hiring for Director Of Franchise Operations jobs? Cities with the most Director Of Franchise Operations job openings:
What are the most commonly searched types of Of Franchise Operations jobs? The most popular types of Of Franchise Operations jobs are:
What states have the most Director Of Franchise Operations jobs? States with the most job openings for Director Of Franchise Operations jobs include:
Infographic showing various Director Of Franchise Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Franchise Operations

Director of Franchise Operations

General Nutrition Centers

Charlotte, NC • On-site

Full-time

Posted 16 days ago


GNC rating

5.0

Company rating: 5.0 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

21st of 24 rated health and beauty retailers


Job description

About GNC
Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!
What We're Looking For:
At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.
The Director of Franchise Operations at GNC is a key leadership role responsible for the growth, development, and operational excellence of franchise partners within their respective markets. This role involves close collaboration with franchisees to maximize their success and profitability, ensure adherence to GNC's operating system and standards, and maintain a consistent, high-quality customer experience across the franchise network. The Director also plays a critical role in driving both retail and wholesale revenues and is responsible for mentoring franchisees in all aspects of training and operations. The Director Franchise Operations area will cover approximately 54 franchise stores located primarily in Georgia, South Carolina, North Carolina, and Virginia.
What You'll Do:
This is a Full-Time Salary Position
Essential Duties and Responsibilities:
Franchisee Relationship Management:
  • Serve as the primary point of contact and manage day-to-day relationships with multiple franchise partners.
  • Facilitate communication and collaboration between franchisees and various GNC support departments (e.g., Merchandising, Marketing, Finance, Real Estate, Legal, Science, Product Development).
  • Build and maintain strong, productive relationships with franchisees, providing guidance, coaching, and support to enhance their success in maximizing their profitability.

Operational Excellence and Performance:
  • Provide general business and operational guidance to franchisees, leading through influence to drive GNC Corporate goals and KPIs.
  • Coach franchisees to maximize their return on investment and operational performance.
  • Ensure compliance with the GNC operating system, franchise documents, program requirements, and brand standards.
    • Oversee the completion of Phase I, Phase II, and Phase III training programs for new franchisees.
    • Establish visitation cycles and conduct store evaluations to ensure consistent execution and performance to deliver an excellent customer experience.
    • Implement dispute resolution methods to address differences and maintain positive relationships with franchisees.
  • New Store Support and Development:
    • Facilitate and assist with quality start-up and opening assistance for new stores, including training of new Franchise Operators.
    • Manage transfers, remodels, relocations, and conversions for franchise locations.
  • Market Analysis and Expansion:
    • Actively monitor the geographical market for potential, well-capitalized franchisees interested in ownership.

Revenue Generation:
  • Responsible for achieving Retail and Wholesale revenue targets set by GNC.

Team Leadership and Development:
  • Provide leadership and guidance to franchise partners.

Qualifications
  • Education & Experience:
    • Bachelor's Degree in Business or related field, or an equivalent combination of education and experience in franchise operations or multi-unit management to successfully perform the key accountabilities of the job.
  • Skills:
    • Strong business acumen and understanding of unit economics and profitability.
    • Excellent relationship-building and communication skills, with the ability to influence stakeholders at all levels.
    • Proven leadership and team development skills.
    • Strategic thinking and problem-solving abilities.
    • Proficiency in basic computer programs.
    • Strong organizational and time management skills.
    • Ability to manage multiple projects and priorities effectively.
    • Ability to work well autonomously and within a cross-functional team in a fast-paced environment.
    • Self-motivated with critical attention to detail, deadlines, and reporting
  • Other:
    • Ability to travel as required - at times travel can be significant - to support franchise locations.
    • Current driver's license.

Physical Aspects/Work Environment
  • Regularly required to stand, walk, sit, use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
  • Occasionally lift and or move up to 40 pounds
  • Ability to operate a vehicle
  • Frequent travel throughout assigned market; Ability to travel up to 75%

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
GNC is an Equal Opportunity Employer.

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About GNC

Sourced by ZipRecruiter

As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industry. As #TeamGNC, we work hard to ensure that our consumers come first. We are always cultivating and collaborating on new ideas to bring innovative solutions to the forefront and testing new solutions to translate goals into action. Our team members are advocates for change and innovation. There is no greater gift than good health and no greater satisfaction than helping others to achieve it. Be a part of helping others to Live Well!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

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