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Desktop Support Engineer Jobs in Florida (NOW HIRING)

Resource Logistics

Desktop Support

Tampa, FL · On-site

Managing and Providing support to different LOB s during requirement * Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop ...

Artech Information System LLC

desktop support

Tampa, FL · On-site

$19.25 - $24.25/hr

... remove desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. * The support platform is ...

AA2IT

Desktop Support Tech

Jacksonville, FL · On-site

$18.75 - $24/hr

AA2IT is a company seeking a Desktop Support Tech to provide technical support and maintenance for ... Preferred : • Having experience supporting applications related to engineering, manufacturing ...

AA2IT

Desktop support Tech

Pensacola, FL · On-site

$19 - $24.25/hr

AA2IT is seeking a Desktop Support Tech to provide technical support for computer systems and peripherals. The role involves troubleshooting hardware and software issues, maintaining user accounts ...

SISL Global

Desktop Support Specialist

Riverview, FL · On-site

Job Title - Desktop Support Specialist Location - Riverview, FL Job Type - Fulltime About the Role Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software ...

HOPCo

Desktop Support ENG II

Jacksonville, FL · On-site +1

$17.75 - $22.75/hr

EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows ... Knowledge of Telephony systems programming, documentation, and process creation. * Knowledge of ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence ... Experience with IT help desk ticketing systems, remote desktop support, and incident response is ...

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How much do desktop support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support engineer in Florida is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.98 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Florida?

The most popular types of Desktop Support Engineer jobs in Florida are:

What are popular job titles related to Desktop Support Engineer jobs in Florida?

For Desktop Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer jobs in Florida look for?

The top searched job categories for Desktop Support Engineer jobs in Florida are:

What cities in Florida are hiring for Desktop Support Engineer jobs?

Cities in Florida with the most Desktop Support Engineer job openings:

What are popular job titles related to Desktop Support Engineer jobs in FL?

For Desktop Support Engineer jobs in FL, the most frequently searched job titles are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,961 per year, or $20.2 per hour.

Desktop Support

Tampa, FL • On-site

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Posted 6 days ago

Job description

Job Title: Service Desk Analyst/ IT Helpdesk Support role

Mode : Contract (6+ Months)

Locations: Tampa, FL / Oklahoma City, Oklahoma / Tampa, FL / Syracuse, NY / Troy, New York / Midland, Texas. Northborough , MA / Dallas TX / Minot, ND / Raritan NJ

Job responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with
  • Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide clients with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
    Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing res to new members onshore and offshore
  • Managing and Providing support to different LOB s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Strong Oral and Written communication skills in all the languages required and known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues. Basic skill on MAC OS.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
  • Bachelor s degree in computer science or a similar field, IT Diploma holders are also preferred

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