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Desktop Support Engineer Jobs in Florida (NOW HIRING)

Volto USA

Desktop Support

Pensacola, FL · On-site

Education & Experience • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience • 2+ years of experience in desktop support, field services ...

Artech Information System LLC

DESKTOP SUPPORT

Tampa, FL · On-site

$19.25 - $24.25/hr

Deskside Support Representative Distributed Client Services Job ID: # S2LCCZ Location: Tampa, FL ... remove desktop PCs and monitors. provide remote O365 on workstations and mobile Perform basic ...

Artech Information System LLC

desktop support

Tampa, FL

$19.25 - $24.25/hr

... remove desktop PCs and monitors. * Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. * The support platform is ...

Kavaliro

Desktop Support Analyst

Kissimmee, FL · On-site

$20.50 - $27.50/hr

We are seeking a skilled and customer-focused Desktop Support Specialist to provide technical assistance and support for incoming queries related to computer systems, software, and hardware. The ...

Cognizant

Desktop Support Analyst

Orlando, FL · On-site

$21.75 - $29.25/hr

Cognizant is a global leader in providing IT infrastructure services, and they are seeking a Desktop Support Analyst to assist end users with hardware and software troubleshooting. The role involves ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Coral Springs, FL · On-site

$45K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

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How much do desktop support engineer jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for desktop support engineer in Florida is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.98 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What does a desktop support engineer make?

A desktop support engineer's salary varies based on experience, location, and certifications, but typically ranges from $40,000 to $70,000 annually. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. They provide technical support for computer hardware, software, and network issues in organizations.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

Is a desktop support engineer entry level?

A desktop support engineer position can be entry-level or require some experience, depending on the employer. Entry-level roles typically require basic knowledge of operating systems, hardware troubleshooting, and customer service skills, often with certifications like CompTIA A+ preferred. More advanced roles may demand additional experience or specialized certifications.
More about Desktop Support Engineer jobs
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What job categories do people searching Desktop Support Engineer jobs in Florida look for? The top searched job categories for Desktop Support Engineer jobs in Florida are:
What cities in Florida are hiring for Desktop Support Engineer jobs? Cities in Florida with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in FL? For Desktop Support Engineer jobs in FL, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Florida as of June 2026, with employment types broken down into 32% Full Time, and 68% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $41,961 per year, or $20.2 per hour.

Desktop Support

Volto USA

Pensacola, FL • On-site

Contractor

Posted 20 days ago

Job description

Education & Experience
• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Key Responsibilities
Technical Support & Troubleshooting
• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• Diagnose and resolve hardware, software, and network connectivity issues
• Perform equipment installations, configurations, and upgrades
• Execute break-fix activities including hardware replacements and repairs
• Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
• Respond to service requests and incidents in accordance with SLA requirements
• Deliver white-glove service for executive and VIP users
• Communicate technical information clearly to non-technical users
• Provide on-site assistance during new hire onboarding and technology transitions
• Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
• Maintain accurate inventory of IT equipment and accessories
• Perform asset tagging, tracking, and documentation in ServiceNow CMDB
• Coordinate equipment staging, imaging, and deployment
• Manage equipment refresh cycles and decommissioning activities
• Ensure compliance with asset management policies and procedures
Incident & Request Management
• Log, track, and resolve incidents and service requests in ServiceNow
• Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
• Follow standard operating procedures and knowledge base articles
• Contribute to knowledge base by documenting solutions and troubleshooting steps
• Participate in incident and problem management processes
Collaboration & Coordination
• Coordinate with remote support teams, vendors, and other IT groups
• Support technology rollouts, migrations, and special projects
• Participate in site walks and proactive equipment health checks
• Assist with disaster recovery and business continuity activities
• Provide coverage across multiple facilities as needed
Physical Requirements & Work Environment
• Ability to lift and carry equipment up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Occasional work in server rooms, data centers, or outdoor environments
• Valid driver's license and willingness to travel between facilities as needed
Availability for occasional after-hours or weekend support