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Desktop Analyst Jobs in Minnesota (NOW HIRING)

Dlapiper

Sr Data Analyst

Minneapolis, MN · Hybrid

$89K - $113K/yr

The Sr Data Analyst uses tools such as Power Desktop/Power BI Report Builder (SSRS) to deliver high-impact analytics, reporting, and dashboards; develop complex data models; and identify and resolve ...

New

defi AUTO LLC

Client Support Desk Analyst

Saint Paul, MN · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

New

Dycom Industries, Inc.

GIS IT Analyst

Clearwater, MN · On-site

$60K - $80K/yr

Analyzing spatial data through the use of mapping software. * Provides GIS technical assistance to ... Experience using Safe Software's FME platform (such as FME Desktop and FME Server) for data mapping ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of ... Provide onsite and deskside support for end-user hardware including desktops, laptops, printers ...

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Manage and maintain desktop/laptop hardware, software, and standardized system images, including ...

Luminate Bank

IT Support Analyst

Minneapolis, MN · On-site

The IT Support Analyst provides day-to-day support to the business. This includes, but is not ... Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred) * High School Diploma or ...

HealthPartners

Data Actuarial Analyst Senior

Bloomington, MN · On-site

$86K - $109K/yr

HealthPartners is hiring a Data Actuarial Analyst Senior. POSITION PURPOSE: * To work with Manager ... Desktop publishing, graphing, and pivot table experience. DECISION MAKING : * Decisions will be ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and ... Manage and maintain desktop/laptop hardware, software, and standardized system images, including ...

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Trissential is hiring a Service Desk Support Analyst to join our client's team and provide ... desktops, laptops, mobile devices, networking, and enterprise tools * Expand Your Technical ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... Windows desktop environments, Windows OS and Office365. * Experience in a customer service ...

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All JobsDesktop Analyst JobsDesktop Analyst Jobs in Minnesota

Desktop Analyst information

See Minnesota salary details

$10

$26

$38

How much do desktop analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop analyst in Minnesota is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.42 per hour, depending on experience, location, and employer.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

Is computer analyst a good career?

A computer analyst, often called a systems analyst or IT analyst, is a stable career with demand in various industries due to the reliance on technology. It typically requires strong problem-solving skills, knowledge of hardware and software, and certifications such as CompTIA or Cisco to advance. The role offers opportunities for growth, specialization, and competitive salaries depending on experience and location.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

More about Desktop Analyst jobs
What are popular job titles related to Desktop Analyst jobs in Minnesota? For Desktop Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Desktop Analyst jobs in Minnesota look for? The top searched job categories for Desktop Analyst jobs in Minnesota are:
What are popular job titles related to Desktop Analyst jobs in MN? For Desktop Analyst jobs in MN, the most frequently searched job titles are:
Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,785 per year, or $26.3 per hour.

Technical Support Analyst II - Enterprise Technology (Onsite)

International Dairy Queen, Inc.

Bloomington, MN • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 11 days ago

Job description

Company Description
About International Dairy Queen, IncInternational Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
Provides advanced technical and customer service support to local and remote staff. Responsibilities include responding to Level I technical and desktop support for incidents and requests, performing advanced troubleshooting procedures, and solving complex technical problems on computer hardware, software, components, and network connectivity. This includes, but is not limited to, desktop PCs, laptops, telephones, printers, audio/visual (AV) equipment, MS 365 products, and various proprietary applications.
The Technical Support Analyst (TSA) II will utilize remote access to client PCs to support advanced solutions, maintain and administer Active Directory network accounts, and process/manage customer information using ServiceNow. A vital function of the Analyst will be maintaining high customer satisfaction by interacting with users via ServiceNow Self-Service, chat, telephone, and email. Additionally, the role involves mentoring Level I analysts, handling escalated issues, and contributing to the development of support documentation and training materials.
Primary Accountabilities:
Administration & Support
  • Ability to perform all TSA I activities along with the following:
  • Maintain high customer service for all support queries and adhere to service management principles by retaining ownership of user issues, updating end-user tickets with comprehensive notes, and communicating progress in a timely manner.
  • Possess deeper technical knowledge to resolve more complex issues. This includes diagnosing and resolving intricate hardware problems, addressing software conflicts and compatibility issues, and escalating long-lasting hardware failures to vendors when necessary. They analyze system logs, perform diagnostics, and implement advanced solutions to verify resolution.
  • Administration of user accounts, permissions, and roles in Active Directory or similar systems. They perform tasks such as creating and modifying MS365 Teams, setting up new workstations, repurposing hardware, and managing mobile assets. They document all administrative actions and ensure systems are updated and secure.
  • Use scripting languages like PowerShell or Python to automate repetitive tasks and improve efficiency. They write, test, and deploy scripts in production environments and troubleshoot any issues that arise during the process.
  • Provide in-depth support for specific applications used within the organization, such as Adobe, ScreenMeet, AutoCAD, and Microsoft Applications. They configure and customize applications to meet user needs, diagnose and resolve common installation errors, and review installation logs to troubleshoot issues.
  • TSA II should be familiar with network configurations, workstation logs, security awareness, and act as a vendor liaison, handling vendor technical support requests when problems cannot be resolved.
  • Be an advanced trainer and mentor.
  • Receive and manage internal escalations.
  • Other duties as assigned or required.

Service Development
  • Efficient handling and prioritization of support tickets. Use ITSM principles and ServiceNow to manage tickets, communications, and maintain and track changes to the Knowledge Database.
  • Identify and manage recurring issues through root cause analysis and trend analysis. Conduct thorough investigations to determine the underlying causes of problems and implement solutions to prevent recurrence. Document and communicate the problems and resolutions effectively.
  • Knowledge Base Contribution: Adding new solutions and updating existing articles in the knowledge base. Searching and applying solutions. Reporting knowledge gaps. Reviewing expired articles.
  • Standard Operating Procedures: Documenting standard procedures for common tasks and issues and ensuring SOPs are easily accessible to all team members.
  • Feedback and Improvement: Gathering feedback from users and team members. Collecting Feedback: On the usefulness of knowledge base articles. Continuous Improvement: Improving documentation based on feedback and new insights.
  • Anticipate customers' and teammates' needs and proactively identify solutions.
  • Create and maintain knowledge of emerging technology.
  • Consider, propose, and collaborate on ideas around continuously improving service delivery.

Communication & Collaboration
  • Communicate effectively, verbally and in writing, with people at all levels of the organization
  • Effectively translate complex, technical concepts into easy-to-understand language to assist non-technically oriented customers
  • Establish and maintain effective relationships with staff members, customers, franchisees, and vendors.
  • Work in a team environment, making positive contributions to the organization.

The US national hourly range for this position is $32.23- $38.67. This role is elgible for overtime. The range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
Qualifications
Education and Qualifications:
  • High School Diploma or equivalent required.
  • 3 to 5 years of prior Help Desk and Desktop Support experience for a company with at least 400 users
  • 3 years of experience supporting Windows operating systems and Office products; proficiency supporting Macintosh hardware and software a plus
  • Experience supporting and troubleshooting network connectivity (local, remote, VPN) issues
  • ITSM experience a plus, including ITIL principles
  • Ability to work under pressure, prioritize multiple requests, meet deadlines, and achieve goals
  • Strong telephone, oral, and written communication skills required
  • Ability to work and rotate support shifts as required
  • Must demonstrate accountability, willingness to accept responsibility, and commitment to customer satisfaction and excellent attention to detail.
  • Full-time, on-site position (not hybrid or remote)
  • Minimal travel will be required

Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

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