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How much do customer service phone jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a Customer Service Phone job?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a Customer Service Phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the Customer Service Phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

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Customer Service Phone jobs near you
Agency Services Phone Support Representative

Agency Services Phone Support Representative

Michigan Farm Bureau

Lansing, MI • On-site

$16.25 - $22/hr

Full-time, Contractor

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Agency Services Phone Support Representative

US-MI-Lansing

Job ID: 2026-8641
of Openings: 2
Category: Customer Service/Support

Farm Bureau Center

Overview

Agency Services Phone Support Representative Objective

To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports.

Responsibilities

Agency Services Phone Support Representative Responsibilities

Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.

Receive, process, and verify insurance and membership transactions.

Take ownership of complaints and inquiries and proactively follow through to resolution.

Accept and apply payments from customers.

Gather and prepare quotes and information for all lines of business.

Identify cross-sell opportunities.

Train other team members on process, procedures, and technology as assigned.

Maintain a high level of knowledge regarding Farm Bureau systems, procedures, and products to be a trusted resource for the field as well as home office team members.

Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness.

Stay current on changes as they relate to job functions.

Advance in understanding of all program and internal systems used by Farm Bureau to streamline and facilitate policy handling.

Qualifications

Agency Services Phone Support Representative Qualifications

Required

High school diploma or equivalent required.

Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required.

Demonstrated ability to learn new technologies required.

Active P/C license required or must be successfully obtained within 90 days of employment.

Keyboarding skills with accuracy required.

Willingness to pursue continuing job-related training and education required.

Preferred 

Associate's degree preferred with focus on business administration, management, or insurance.

Minimum six months of experience in insurance processing preferred.

One-year professional office experience and customer service preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 49563-60963 Yearly Salary


PIf68a491d3598-25406-40427701

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