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Customer Service Phone Jobs (NOW HIRING)

RelaDyne

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Manage incoming and outgoing phone calls and email inbox * Converse with customers and internal departments regarding various service questions * Research customer account requirements * Process ...

RelaDyne

Customer Service Representative

Houston, TX · On-site

$15.50 - $21/hr

Manage incoming and outgoing phone calls and email inbox * Converse with customers and internal departments regarding various service questions * Research customer account requirements * Process ...

Urth Caffe

Customer Service Representative

Los Angeles, CA

$17.25 - $23.50/hr

Perform other duties as directed by management, including answering customer service phone calls, or operational tasks. Why Join Us? You'll be the voice of our brand in the digital space, and within ...

ASA ELECTRONICS LLC

CUSTOMER SERVICE AGENT

Elkhart, IN · On-site

$14.75 - $19.75/hr

This person ensures all customers are properly serviced in the technical customer service phone environment. Responsibilities: * Answer or properly document all incoming calls and e-mails of the ...

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How much do customer service phone jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a Customer Service Phone job?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a Customer Service Phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the Customer Service Phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

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Customer Service Phone jobs near you
Customer Service Representative

Customer Service Representative

ROCKET INDUSTRIAL INC

Appleton, WI • On-site

$22 - $24/hr

Full-time

Posted 26 days ago

Job description

SCOPE OF ROLE:

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

KEY RESPONSIBILITIES:

  • Efficient and accurate data collection and entry of customer orders
  • Respond to incoming customer service phone calls and emails
  • Assist in managing large strategic accounts
  • Work alongside sales reps in designing appropriate solutions based on clients' needs
  • Partner with sales reps in presenting the Rocket Value Proposition to customers
  • Prioritize and escalate customer needs and issues appropriately
  • Build long-term relationships with clients

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

  • College Degree, preferred
  • Customer Service experience, preferred
  • Strong communication and collaboration skills
  • Problem solving and decision making abilities

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