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Catalog Customer Service Jobs (NOW HIRING)

Orgill

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations. * Documentation: Accurately document all customer interactions ...

Orgill, Inc.

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations. * Documentation : Accurately document all customer ...

Cintas

Catalog Manager

Daytona Beach, FL

Requisition Number: 229920 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

Cintas

Catalog Manager

Albany, GA · On-site

Requisition Number: 232268 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

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Catalog Customer Service information

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$9

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$26

How much do catalog customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.
More about Catalog Customer Service jobs
What states have the most Catalog Customer Service jobs? States with the most job openings for Catalog Customer Service jobs include:
What job categories do people searching Catalog Customer Service jobs look for? The top searched job categories for Catalog Customer Service jobs are:
Catalog Customer Service jobs near you
Infographic showing various Catalog Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Software Development Engineer, Amazon Catalog services team, Amazon Catalog services team

Amazon

Seattle, WA

Full-time

Posted 23 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,079 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

As a Software Development Engineer, do you want to help transform how Amazon understands and represents products by unlocking critical information from previously untapped data sources. The Attribute Knowledge Mining team in Amazon Catalog Services is core to providing and exposing complete and concise product details across the Amazon website. We provide attribute knowledge consumed by multiple partner teams across retail organizations to power seller and buyer experiences.

My team owns deep integration with large language models, full stack systems to automatically mine attribute knowledge, and the infrastructure to share mined knowledge with various teams within Amazon retail. Our team is based out of Seattle.
We are looking for Software Development Engineers with experience in distributed systems to join our team. As a Software Development Engineer (SDE-II), you will work on a new initiative to extract critical product information that goes beyond what our current catalog schema supports

We are building new systems to discover, structure, and surface novel product knowledge from diverse and previously untapped data sources, enabling catalog innovation that improves both existing customer experiences and emerging agentic ones. This is an opportunity to work on high-visibility initiatives that will shape the next generation of product understanding at Amazon. You will work with several senior software development engineers and principal engineers regularly.

We maintain a high bar for operational and software engineering excellence, which helps keep our operational load manageable. Our software development engineers are customer-focused and detail-oriented. We are a fun-loving team with a collaborative and supportive culture.
The ideal candidate will have distributed systems, high-scale software service design and implementation, and agile/continuous software delivery experience

You are a Software Development Engineer who enjoys owning software services, loves adopting new technology, is customer-centric, and values delivering software with high quality.
Key job responsibilities
* Design and build systems to extract structured knowledge from unstructured and semi-structured data sources that extend beyond existing catalog schema
* Build LLM prompts and tune them to meet Precision and Recall requirements for novel attribute discovery
* Build scalable, efficient, and automated knowledge discovery pipelines that surface new product dimensions for both conventional and agentic consumers
* Analyze and process large amounts of data to identify and extract valuable information from diverse sources (e.g., product catalog, customer reviews, search queries, product images, external knowledge bases)
* Define and evolve new schema patterns to represent previously uncaptured product knowledge
* Actively participate in idea and roadmap generation
Effectively present work to all levels of leadership
* Be an effective collaborator in a cross-functional team of SDEs, Technical Program Managers, and Product Managers

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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