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Catalog Customer Service Jobs (NOW HIRING)

Otter Tail

Customer Service Representative

Jamestown, ND · On-site

$45K - $59K/yr

Customer Service Representative We're looking for Customer Service Representatives in our Bemidji ... catalog, mentorship from company leaders, and more! * Mental health support from the experts at ...

Otter Tail

Customer Service Representative

Bemidji, MN · On-site

$45K - $59K/yr

Customer Service Representative We're looking for Customer Service Representatives in our Bemidji ... catalog, mentorship from company leaders, and more! * Mental health support from the experts at ...

Glendale Parade Store- web based distributor serving the Military and First Responder community

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Customer Service Representative

San Antonio, TX · On-site

$16 - $20/hr

Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Learn our comprehensive product catalog and advance your career Ready to join a team that takes ...

Posted today

DRUM Associates

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Customer Service Representative

Milwaukee, WI · Remote

$24/hr

Develop expertise in the company's product catalog to effectively support customers and healthcare ... Minimum 3 years of customer service experience * Strong attention to detail and organizational ...

Glendale Parade Store- web based distributor serving the Military and First Responder community

Be Seen First

Customer Service Representative

San Antonio, TX · On-site

$16 - $20/hr

Customer Service Representative - Glendale Parade Store Make a difference serving those who serve ... Learn our comprehensive product catalog and advance your career Ready to join a team that takes ...

Posted today

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

NetCost Market

CSR

Paramus, NJ · On-site

$16/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... provide with catalog if required. * Trains and monitors in-store employees on the appropriate ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

NetCost Market

CSR

Paramus, NJ · On-site

$16.25 - $22/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... provide with catalog if required. * Trains and monitors in-store employees on the appropriate ...

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All JobsCatalog Customer Service Jobs

Catalog Customer Service information

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How much do catalog customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.
More about Catalog Customer Service jobs
What states have the most Catalog Customer Service jobs? States with the most job openings for Catalog Customer Service jobs include:
What job categories do people searching Catalog Customer Service jobs look for? The top searched job categories for Catalog Customer Service jobs are:
Catalog Customer Service jobs near you
Infographic showing various Catalog Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Otter Tail Power

Fergus Falls, MN • On-site

$45K - $59K/yr

Other

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Representative

We're looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you'll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail.

This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You'll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.

This position will report to a Customer Service Manager.

We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals, we offer:

  • A competitive wage & benefit package.
  • The expected base compensation for this role is $45,000 – $59,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Incentive plans
  • Employee Stock Ownership options
  • Retirement Savings Fund with employer match
  • Health, disability and life insurance plan options
  • Training and development opportunities, including education reimbursement.
  • Career development with opportunities to participate in various leadership development programs, an online leadership course catalog, mentorship from company leaders, and more!
  • Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they're working.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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