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Catalog Customer Service Jobs (NOW HIRING)

Cintas

Catalog Manager

Marianna, FL · On-site

Requisition Number: 232270 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

Cintas

Catalog Manager

Albany, GA · On-site

Requisition Number: 232268 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

VSI

Customer Service Representative

Beaver Dam, WI · On-site

$22 - $25/hr

Mail catalog requests, price lists and answer all email correspondence * Review and process ... Must be customer service driven and be able to understand customers' business needs. Provide proof ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Cintas

Catalog Sales Manager

Pleasant Hill, IA · On-site

Requisition Number: 233549 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

Akima, LLC

Customer Service Engineer

San Antonio, TX · On-site

Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings. * Oversee helpdesk operations, managing tickets from submission to resolution while ...

Johnny Was

Customer Service Agent

Los Angeles, CA · Hybrid

$20 - $21/hr

... Service Level Agreements (SLA's) and Key Performance Indicators (KPI's). Position Overview ... Facilitate and assist customer subscription requests associated with catalog, e-mail and SMS.

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Catalog Customer Service information

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How much do catalog customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

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What states have the most Catalog Customer Service jobs?

States with the most job openings for Catalog Customer Service jobs include:

What job categories do people searching Catalog Customer Service jobs look for?

The top searched job categories for Catalog Customer Service jobs are:

Catalog Customer Service jobs near you
Infographic showing various Catalog Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Catalog Integrity Specialist

Ingram Content Group

La Vergne, TN • On-site

$22.17 - $27.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Ingram Content Group rating

7.7

Company rating: 7.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

104th of 366 rated logistics

Job description

Company Description
Job Description
Ingram Content Group (ICG)is hiring for an Catalog Integrity Specialist to contribute to our team in LaVergne, TN just outside Nashville. The Catalog Integrity Specialist ensures that new titles and accounts coming into the global Lightning Source and Ingram Spark catalog meet our Content Integrity guidelines and follow account best practices. You'll coordinate and action new account automated set ups, vetting and activation for Lightning Source and IngramSpark accounts as well as vetting of titles in the global LS and IngramSpark catalog. You will monitor and analyze the integrity processes improving the quality of our catalog, and -inform the team of new trends or changes in relevance of rules and best practices. You'll work as part of the Catalog Integrity team to ensure that processes are kept up to date and make suggestions of changes that might improve the catalog. Additionally, you will work with Sales, Legal, Catalog Operations, Client Support and digital to preserve a globally relevant catalog of content.
Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
  • College degree or directly related year for year experience
  • 2 years work experience in customer service, sales, retail, or publishing

Key Responsibilities:
  • Ensures account quality via fraud mitigation and use of 3rd party fraud prevention applications and tools.
  • Maintains established Content Integrity Guidelines for the Lightning Source/IngramSpark catalog.
  • Works with sales and client services to ensure quick and accurate processing of accounts and titles.
  • Maintains the account and title quarantine work benches as a part of the team's daily activities.
  • Communicates directly with clients to validate account or title information, when needed.
  • Works directly with sales and supervisor to evaluate new opportunities that have significant catalog impact.
  • Maintains any partner specific reports necessary to handle large content submissions.
  • Utilizes internal tools including AI tools for catalog analysis

Hiring Salary Range: $22.17- $27.48. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and bilities, geographic location, as well as internal equity and alignment with market data.
Qualifications
Additional Information
Perks/Benefits:
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
    • Wellness program with access to onsite gym and basketball court for associates
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EOE-Race/Gender/Veterans/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish

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