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Catalog Customer Service Jobs (NOW HIRING)

Socket.dev

Service Catalog / Portfolio Analyst

Reston, VA · On-site

$110 - $140/hr

The Service Catalog / Portfolio Analyst is responsible for the operations supporting the hybrid VPC ... You shall ensure the portfolio offers customers a comprehensive, clearly defined, and easily ...

New

NetCost Market

CSR

Paramus, NJ · On-site

$16/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... provide with catalog if required. * Trains and monitors in-store employees on the appropriate ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Cintas Corporation

$55 - $85/hr

Cintas is seeking a Catalog Sales Manager to lead a team of Catalog Sales Representatives to ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

New

eBay, Inc.

Catalog Manager

Runnemede, NJ · On-site

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring ... Manage labor allocation to maximize productivity while maintaining service level expectations.

Cintas

Catalog Manager

Albany, GA · On-site

Requisition Number: 232268 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

Cintas

Catalog Manager

Marianna, FL · On-site

Requisition Number: 232270 Cintas is seeking a Catalog Sales Manager to lead a team of Catalog ... and services that help keep their customers' facilities and employees clean, safe, and looking ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

sauder

Customer Service Specialist

Stryker, OH · On-site

$15.50 - $20.50/hr

Catalogue your correspondences with the customer in the project management system. * Participate in sales rep training as needed. * Cross-train within the Customer Service department. * Other duties ...

PrideStaff

Customer Service Specialist

Richardson, TX · On-site

$21 - $23/hr

Customer Service Specialist We are looking for a Customer Service Representative who will be the ... catalog, processes, and protocols. Provide guidance and onboarding support to newer team members ...

New

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All JobsCatalog Customer Service Jobs

Catalog Customer Service information

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How much do catalog customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

More about Catalog Customer Service jobs

What states have the most Catalog Customer Service jobs?

States with the most job openings for Catalog Customer Service jobs include:

What job categories do people searching Catalog Customer Service jobs look for?

The top searched job categories for Catalog Customer Service jobs are:

Catalog Customer Service jobs near you
Infographic showing various Catalog Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Thomas Jefferson Foundation, Inc.

Charlottesville, VA • On-site

$15 - $16/hr

Full-time, Other

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

About the Thomas Jefferson Foundation
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone who lived and labored at Monticello. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.
Customer Service Representative (Full-time)
Job Purpose
The Customer Service Representative will be responsible for assisting customers with order placement and status updates, product inquiries, and resolving order issues.
Compensation:
$15.00 - $16.00 per hour
Essential Functions – In amp; Off season
  • Answer order line and process customer’s orders.
  • Update customers on order status in all systems.
  • Answer Customer Service line and help resolve all customer’s issues.
  • Assists with training of temporary staff.
  • Assists in warehouse functions such as kitting, packing and giftwrap when needed.
  • Opening and processing returns.
Knowledge, Skills, and Abilities
  • Must be proficient in email and phone etiquette.
  • Must possess basic reading, math, and computer/data entry skills.
  • Must be able to follow oral and written instructions.
  • Must be knowledgeable in conflict resolution skills.
Physical Demands and Work Considerations
  • Employee must be able to stand and walk for extended periods of time.
  • This position is based in our distribution center located in Ivy VA.
  • Customer Server Representative will be expected to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31st).
  • Morning shift starts at 8:00 am and second shift works until 9:00 pm
  • Weekend hours required during busy season.
Education
  • High-school diploma or GED.
  • Customer Service experience required.
We provide the following benefits for our full-time employees:
  • 401(k) retirement savings plan + up to a 6% match.
  • Fitness club membership discount.
  • Discount in the Monticello Café, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) – free for employee and dependents.
  • Health, Dental and Vision Insurance
  • $500 employee referral bonus.
If you believe this opportunity is the right fit for you, we encourage you to apply!

Apply