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Catalog Customer Service Jobs (NOW HIRING)

FortNine

Customer Service Representative

Waterford, CT · On-site

Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms. * Assist customers in navigating our online product catalog and ...

New

FortNine

Customer Service Representative

Waterford, CT · On-site

$16 - $21.75/hr

Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms. * Assist customers in navigating our online product catalog and ...

New

Famous Smoke Shop

Director of Marketing

Easton, PA

Based in Easton, PA, we serve customers through multiple brands and channels, including our e-commerce websites, retail store, catalog, customer service team, Cigar Advisor, Cigar Monster, Cigar ...

PrideStaff

Customer Service Representative

Stow, OH · On-site

$20 - $22.50/hr

Customer Service Representative - HYBRID after training Pay : $20.00 - 22.50 per hour Shift: 9:00AM ... Tools catalog and catalogs of our other suppliers. * Input orders/purchase orders/quotations ...

ASSA ABLOY Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

Assa Abloy Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Cenveo

Customer Service Representative

Kent, WA · On-site

$18 - $24.50/hr

We are seeking an experienced Customer Service Account Representative with print knowledge ... Data entry and order processing functions, including materials creation and website catalog setup.

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Talent One

Be Seen First

Customer Service Representative

Huntington Park, CA · On-site

$18 - $22/hr

They supply a diverse and extensive catalog of products--ranging from consumer electronics and ... Customer Service Representative to join our team. In this role, you will be the face and voice of ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

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All JobsCatalog Customer Service Jobs

Catalog Customer Service information

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$9

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How much do catalog customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What is the highest paying customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. Specialized roles that require technical skills, industry expertise, or certifications can also command higher pay, especially in sectors like technology, finance, or healthcare.

Is CSR a good entry level position?

A catalog customer service (CSR) position is generally considered suitable for entry-level job seekers, as it often requires basic communication skills and familiarity with customer service tools. It provides experience in handling customer inquiries, problem-solving, and using software like CRM systems, making it a common starting point in retail or e-commerce environments.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What job makes $10,000 a month without a degree?

A Catalog Customer Service role typically does not pay $10,000 a month without significant experience or additional income sources. High earnings in customer service are uncommon without advanced skills, management responsibilities, or supplementary income streams. Most jobs with such high monthly income usually require specialized skills, certifications, or entrepreneurial ventures.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative, and why are they important?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.

How can I make 2000 a week working from home?

A Catalog Customer Service role typically offers hourly wages or salary, and earning $2000 weekly from such a position depends on factors like hours worked, pay rate, and experience. To reach this income level, you may need to work full-time hours at competitive pay rates or combine multiple remote customer service roles, often requiring strong communication skills and familiarity with customer management tools. High earnings may also involve performance bonuses or advanced positions within customer service teams.
More about Catalog Customer Service jobs
What states have the most Catalog Customer Service jobs? States with the most job openings for Catalog Customer Service jobs include:
What job categories do people searching Catalog Customer Service jobs look for? The top searched job categories for Catalog Customer Service jobs are:
Catalog Customer Service jobs near you

Customer Service Representative

FortNine

Waterford, CT • On-site

Full-time

Posted 2 days ago

Job description


Defender is a marine outfitter located in Waterford, CT, in business for 85+ years. Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and providing only the best customer service. Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers’ trust and respect by offering friendly service, ongoing support, and of course - great value.
In this position you'll contribute to the achievement of sales goals by providing professional, friendly and accurate sales and/or customer service assistance to our customer base.
JOB DUTIES
  • Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.
  • Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.
  • Accurately and efficiently process orders using multiple computer applications and internal systems.
  • Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.
  • Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.
  • Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.
  • Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.
  • Support department sales goals through upselling, cross-selling, and expert product recommendations.
  • Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.
  • Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.
  • Contribute to special projects as assigned by management to support business goals.
  • Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.
QUALIFICATIONS
Education / Work History:
  • High School diploma or more
  • Previous Call Center experience
  • Boating/Marine industry experience and knowledge
  • Commitment to teamwork and customer service
Job Skills
  • Positive attitude with ability to prioritize, multi-task and organize
  • Excellent written and verbal skills; excellent phone skills
  • Practical boating skills

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