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Catalog Customer Service Jobs (NOW HIRING)

NetCost Market

CSR

Paramus, NJ · On-site

$16/hr

Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest ... provide with catalog if required. * Trains and monitors in-store employees on the appropriate ...

ASSA ABLOY

Customer Service

Monroe, NC · On-site

$15.25 - $20.50/hr

Price Book/Catalog * RedMap * ChatBot What are we looking for * Associate's degree preferred or ... Prior experience in customer service / technical support roles. * Excellent verbal and written ...

Assa Abloy

Customer Service

Monroe, NC · On-site

$15.25 - $20.50/hr

Price Book/Catalog * RedMap * ChatBot What are we looking for * Associate's degree preferred or ... Prior experience in customer service / technical support roles. * Excellent verbal and written ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

National Dentex

Customer Service Representative

Irwin, PA · On-site

$13.75 - $18.75/hr

... Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA . The ... Make decisions to either set up a new catalog or use an existing one * Manage and set up new ...

Metro Ford OKC

Service Advisor

Oklahoma City, OK · On-site

Cataloging customers concerns and comments * Writing service orders and descriptions of problems and repairs * Translating customers' repair problems into standard repair terminology * Explaining ...

NDX

Customer Service Representative

Manchester, NH · On-site

$15.50 - $21.25/hr

... including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in ... Make decisions to either set up a new catalog or use an existing one * Manage and set up new ...

NDX

Customer Service Representative

Irwin, PA · On-site

$13.75 - $18.75/hr

... Customer Service Representative opportunity at NDX Albensi Dental Laboratory in Irwin, PA . The ... Make decisions to either set up a new catalog or use an existing one * Manage and set up new ...

VSI

Customer Service Representative

Beaver Dam, WI · On-site

$22 - $25/hr

Mail catalog requests, price lists and answer all email correspondence * Review and process ... Must be customer service driven and be able to understand customers' business needs. Provide proof ...

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All JobsCatalog Customer Service Jobs

Catalog Customer Service information

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How much do catalog customer service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for catalog customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the role of a catalog specialist?

A catalog specialist manages and maintains product listings in a company's catalog, ensuring accurate descriptions, images, and pricing. They often use database management tools and work closely with inventory and marketing teams to keep information current and organized.

What is the difference between Catalog Customer Service vs Catalog Associate?

AspectCatalog Customer ServiceCatalog Associate
Primary RoleHandling customer inquiries, resolving issues, providing support related to catalog productsAssisting with catalog maintenance, product listing, and inventory updates
Required SkillsCustomer service skills, communication, problem-solvingAttention to detail, data entry, product knowledge
Work EnvironmentCustomer support centers, online platformsWarehouse, retail stores, online catalog management
Common EmployerRetailers, e-commerce companiesRetail stores, online marketplaces

While both roles involve working with product catalogs, Catalog Customer Service focuses on assisting customers with inquiries and issues, whereas Catalog Associates primarily manage product listings and catalog updates. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What is the highest paying customer service job?

In customer service roles, executive or managerial positions such as Customer Service Director or Vice President of Customer Experience tend to have the highest salaries, often exceeding six figures. Specialized roles that require technical skills, industry expertise, or certifications can also command higher pay, especially in sectors like technology, finance, or healthcare.

What jobs pay 4000 a week without a degree?

In roles related to catalog customer service, earning $4,000 a week typically requires advanced experience, high-volume sales, or managerial responsibilities, which are uncommon without a degree. Most customer service positions pay hourly wages that amount to lower weekly earnings, but some specialized or supervisory roles in sales or e-commerce may reach higher pay levels with significant experience and performance. Generally, high weekly earnings without a degree are more common in sales, real estate, or entrepreneurial ventures rather than standard customer service jobs.

What are some common challenges faced by Catalog Customer Service representatives, and how can they be addressed?

Catalog Customer Service representatives often encounter challenges such as handling a high volume of customer inquiries about product availability, order status, and returns. They must be adept at navigating catalog systems to quickly locate information and resolve issues efficiently. Building strong product knowledge and developing effective communication skills are key to overcoming these challenges. Regular training, teamwork, and utilizing updated knowledge bases can greatly enhance problem-solving and customer satisfaction in this role.

What is a Catalog Customer Service representative?

A Catalog Customer Service representative is a professional who assists customers with inquiries and orders related to products listed in a catalog, whether online or printed. Their main responsibilities include answering product questions, processing orders, handling returns or exchanges, and resolving any issues customers may have with their purchases. They often work via phone, email, or live chat to ensure customers have a smooth and satisfactory shopping experience. Catalog Customer Service representatives need strong communication and problem-solving skills to effectively address customer needs.

What are the key skills and qualifications needed to thrive as a Catalog Customer Service representative, and why are they important?

To thrive as a Catalog Customer Service representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and catalog databases is typically required. Patience, problem-solving abilities, and a customer-focused attitude help individuals excel in this role. These skills ensure efficient order handling, accurate information delivery, and positive customer experiences, which are vital for customer satisfaction and retention.

How can I make 2000 a week working from home?

A Catalog Customer Service role typically offers hourly wages or salary, and earning $2000 weekly from such a position depends on factors like hours worked, pay rate, and experience. To reach this income level, you may need to work full-time hours at competitive pay rates or seek roles with higher pay or bonuses, and developing strong communication and problem-solving skills can improve earning potential.
More about Catalog Customer Service jobs
What states have the most Catalog Customer Service jobs? States with the most job openings for Catalog Customer Service jobs include:
What job categories do people searching Catalog Customer Service jobs look for? The top searched job categories for Catalog Customer Service jobs are:
Catalog Customer Service jobs near you
Infographic showing various Catalog Customer Service job openings in the United States as of July 2026, with employment types broken down into 16% Locum Tenens, 70% Full Time, 8% Part Time, 1% Temporary, 3% Contract, and 2% Summer. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR

CSR

NetCost Market

Paramus, NJ • On-site

$16/hr

Full-time

Posted 20 days ago

Job description


Customer Service Representative

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Customer Service Representative welcomes and attracts potential customers by answering product and service questions, suggesting information about other products and services. The Customer Service Representative greets customers, provides directions and information regarding processing customer inquiries, directing them to the isle that they need and assisting with any product questions. The position entails knowledge of the store layout, isles, departments, all products assortment to be able to direct and offer to our customers. Greet all customers pleasantly and with courtesy, provide visitors with all directions and provide all information regarding promotions and provide with catalog if required.

  • Trains and monitors in-store employees on the appropriate interaction with customers.
  • Ensures customer satisfaction and provides professional customer support.
  • Responds promptly to customer inquiries regarding service in the store.
  • Maintains a positive, empathetic, and professional attitude toward customers at all times.
  • Resolves service problems by clarifying the customer’s complaint, determines the cause of the problem, selects the best solution to solve the problem within the necessary time limits, and follows up to ensure resolution.
  • Prepares service reports by collecting and analyzing customer feedback.
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Keeps records of customer interactions, comments, and complaints.
  • Communicates and coordinates with store employees as necessary.
  • Provides feedback on the efficiency of the customer service process to upper-management.
  • Follows communication procedures, guidelines, and policies.
  • Provide optimal level of customer services and maintain professionalism to resolve all customer issues and provide all information on products, service plans and promotions.
  • Acknowledging and resolving customer complaints.
  • Encourage customers to explore and try out new products.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Attend and participate in department staff meetings
  • Managing a team of cash register employees along with Front End Managers.
  • Analyze customer requirement and assist customer to appropriate department and ensure availability of all resources.
  • Ensure customer satisfaction and provide professional customer support.
  • Perform other duties as assigned by the Store Manager.

Preferred Qualifications:

  • Bilingual Russian strongly preferred
  • Proven customer support experience (3-5 years)
  • Ability to train and monitor employees on customer service policies and standards
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred


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