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Customer Service Phone Jobs in Arizona (NOW HIRING)

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$17 - $21.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc. * Provide excellent customer service and quality technical content via incoming telephone ...

San Tan Auto Partners LLC

SERVICE CASHIER

Gilbert, AZ · On-site

$11.50 - $15/hr

Process customer payments * Balance cash drawer daily * Schedule Service appointments for Service Department * Answer the Service phone line in a professional manner, transfer calls to appropriate ...

SVS Group

Customer Service

Phoenix, AZ · On-site

$19/hr

... phone calls from customers asking for ETAs and order questions · Working with the warehouse and customer service to provide customers with etas · Completing reports as needed by management team · ...

San Tan Auto Partners LLC

SERVICE CASHIER

Gilbert, AZ

$11.50 - $15/hr

Process customer payments Balance cash drawer daily Schedule Service appointments for Service Department Answer the Service phone line in a professional manner, transfer calls to appropriate Service ...

SVS Group

Customer Service

Phoenix, AZ · On-site

$20/hr

Daily inbound phone calls from customer with customer service and technical questions * Following established trouble shooting guides with customers * Completing reports as needed by management team

The 1916 Company

Customer Service

Scottsdale, AZ · On-site

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... Answer phone calls and direct calls to the appropriate associate. * Order watch bands and place ...

The 1916 Company

Customer Service

Scottsdale, AZ · On-site

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... Answer phone calls and direct calls to the appropriate associate. * Order watch bands and place ...

The 1916 Company

Customer Service

Scottsdale, AZ · On-site

$23/hr

Customer Service Department: After Sales Service Department Job Type: Full-Time | In Person About ... Answer phone calls and direct calls to the appropriate associate. * Order watch bands and place ...

Atlas Disposal

CUSTOMER SERVICE REP

Chandler, AZ · On-site

$21/hr

Position Summary The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and ...

Cognizant

Customer Service Representative

Arizona City, AZ · On-site

$16 - $22/hr

Job Title- Customer Service Rep Location- Mesa, AZ- 5 days a week onsite ***Must be fluent in ... Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions ...

New

Axon

Customer Service Representative

Scottsdale, AZ · On-site

$16 - $22/hr

Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting ... Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential ...

New

Aerotek

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Customer Service Representative This role delivers high-quality customer support by phone and other communication channels in a fast-paced office environment. You will handle inbound customer ...

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See Arizona salary details

$11

$21

$32

How much do customer service phone jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service phone in Arizona is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

How can I become a customer service phone agent?

To become a customer service phone agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also prefer certification in customer service or related fields.

What are the most commonly searched types of Customer Service Phone jobs in Arizona?

The most popular types of Customer Service Phone jobs in Arizona are:

What are popular job titles related to Customer Service Phone jobs in Arizona?

For Customer Service Phone jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone jobs in Arizona look for?

The top searched job categories for Customer Service Phone jobs in Arizona are:

What cities in Arizona are hiring for Customer Service Phone jobs?

Cities in Arizona with the most Customer Service Phone job openings:

Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,725 per year, or $21.5 per hour.

Billing Customer Service Representative

Chubb

Phoenix, AZ • On-site

$16 - $20.75/hr

Full-time

Re-posted yesterday

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

146th of 315 rated insurance

Job description


You'll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.
  • Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
  • Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
  • Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
  • Responsible for cross selling products to provide best and most beneficial experience for clients
  • Work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis

Qualifications
  • Customer service experience in a high-volume client contact call center
  • Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
  • Effective, strong, and service focused communication skills, both verbal and written
  • Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
  • Track record of success in managing competing demands, problem solving and strong decision velocity
  • Chubb's ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

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Hours and flexibility

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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