Customer Service Representative Job Posting Join a Company Built on Over a Century of SuccessSince 1917, we've been at the forefront of innovation, growing into a trusted leader in channel marketing. For more than a century, top brands across every industry have relied on us to deliver results, build strong partnerships, and drive meaningful growth.If you're looking to make an impact, work with industry-leading brands, and be part of a company with both history and momentum, we'd love to meet you.Position SummaryJoin our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You'll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.What You'll DoDeliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalismResearch and resolve customer issues to ensure a positive client experienceReview and audit advertising and incentive claims for accuracy and complianceHandle 25-50 customer service phone calls per day while maintaining high standardsIdentify opportunities to improve processes, efficiency, and overall customer service deliveryWhat We're Looking ForHigh School Diploma or equivalentBasic PC proficiency, including Microsoft Office (Outlook, Word, Excel)At least 1 year of customer service work experience preferredPrevious experience in customer service or a clerical/production environment is a plusStrong organizational skills with the ability to manage multiple prioritiesExcellent time management and attention to detailWhy Join Us?Hybrid Work Schedule (Combination of In-Office and Remote Work)Contribute to a team that values quality, collaboration, and continuous improvementOpportunity to grow within a trusted leader in channel marketingMedical, dental, vision, 401K, pet insurance, legal and identity theft monitoring benefits available