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Conduent Customer Service Advisor Jobs in Arizona

Bosselman

Customer Service/Service Advisor

Ehrenberg, AZ · On-site

$16 - $25/hr

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and ...

VIOC

Customer Service Advisor

Prescott Valley, AZ

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

VIOC

Customer Service Advisor

Cottonwood, AZ

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Cottonwood, AZ · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

VIOC

Customer Service Advisor

Yuma, AZ · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

Valvoline

Customer Service Advisor

Prescott Valley, AZ · On-site

What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ...

VIOC

Customer Service Advisor

Tucson, AZ

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Marana, AZ

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

USAA

Customer Service Advisor

Phoenix, AZ · On-site +1

$43K - $44K/yr

Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ... Advise and educate members on available USAA digital tools and resources to improve the user ...

USAA

Customer Service Advisor

Phoenix, AZ · On-site +1

$43K - $44K/yr

Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ... Advise and educate members on available USAA digital tools and resources to improve the user ...

mcw

Customer Service Advisor, IC

Tucson, AZ · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ · On-site

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

mcw

Customer Service Advisor, IC

Tucson, AZ

Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: * Work with an amazing team in a fun environment. * Build trusting relationships with customers and recommend ...

Valvoline

Customer Service Advisor

Marana, AZ · On-site

What You'll Do: As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative ...

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Conduent Customer Service Advisor information

What is a Conduent Customer Service Advisor?

Conduent Customer Service Advisors are professionals who assist customers by answering questions, resolving issues, and providing information about products or services on behalf of Conduent’s clients. They typically handle inbound and outbound calls, emails, or chat interactions. These advisors play a key role in ensuring customer satisfaction by addressing concerns promptly and efficiently. The role often requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Advisors may also help with account management, billing inquiries, and technical support depending on the client’s needs.

What does a Conduent Customer Service Advisor do?

As a Conduent Customer Service Advisor, your day typically involves handling inbound and outbound customer inquiries via phone, email, or chat, providing solutions and support for a variety of products or services. You’ll be expected to follow set scripts, adhere to company policies, and document interactions accurately in the system. Performance is commonly measured by key metrics such as call resolution time, customer satisfaction scores, and adherence to schedule. Advisors often work in a team environment with regular feedback from supervisors, and there are opportunities for advancement based on performance and demonstrated skills.

What are the key skills and qualifications needed to thrive as a Conduent Customer Service Advisor?

To thrive as a Conduent Customer Service Advisor, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and proficiency in basic computer applications are commonly required. Patience, active listening, and a customer-centric attitude help individuals excel in delivering positive service experiences. These skills are crucial for efficiently resolving customer inquiries and ensuring client satisfaction in a fast-paced environment.

What is the difference between Conduent Customer Service Advisor vs Conduent Customer Service Representative?

AspectConduent Customer Service AdvisorConduent Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote or on-site customer supportCall centers, remote or on-site customer support
Employer & IndustryConduent, in various sectors like healthcare, government, and techConduent, in similar sectors

Both roles involve assisting customers via phone or online, requiring similar credentials and work environments. The main difference is that Customer Service Advisors may handle more complex inquiries or provide specialized support, while Customer Service Representatives typically manage general customer questions. Understanding these distinctions can help job seekers identify the right position within Conduent's customer support team.

What are popular job titles related to Conduent Customer Service Advisor jobs in Arizona?

For Conduent Customer Service Advisor jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Conduent Customer Service Advisor jobs in Arizona look for?

The top searched job categories for Conduent Customer Service Advisor jobs in Arizona are:

What cities in Arizona are hiring for Conduent Customer Service Advisor jobs?

Cities in Arizona with the most Conduent Customer Service Advisor job openings:

Conduent Customer Service Advisor jobs near you

Customer Service/Service Advisor

Boss Truck Shops, Inc

Ehrenberg, AZ • On-site

$16 - $25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

361st of 374 rated vehicle maintenance

Job description

Overview
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
  • Greets customers promptly and provides friendly competent customer service.
  • Coordinates the service center's scheduling and workflow.
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
  • Answers customer questions about service outcomes and consults with the Technicians as needed.
  • Understands marketing and sales strategies to finalize all transactions.
  • Consults with Technicians about needed repairs and communicates those needs with the customer.
  • Comprehends the industry needs by increasing knowledge of products and services.
  • Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date.
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
  • Maintains a complete understanding of the Boss Shop Warranty process.
  • Assigns work to all technicians within the guidelines of the company.
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
  • Reports for work in a timely manner when scheduled.

Additional Job Duties:
  • Assists with other duties as assigned.

Supervisory Responsibilities:
  • This job has no supervisory responsibilities.

Qualifications
Education and/or Experience (include certs or licenses needed):
  • Retail or guest service experience preferred.

Minimum Qualifications:
  • Valid Driver's license and insurable to drive.
  • Able to maintain working knowledge of parts inventory.
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
  • Able to work on the computer system efficiently.
  • Ability to read, write and perform math skills.
  • Must possess a positive, enthusiastic attitude.
  • Must be flexible with the ability to adapt to change when required.
  • Demonstrates excellent communication skills.
  • Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English. - IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
  • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.

What Boss Truck Shops employees say

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