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Customer Service Phone Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

... service while assisting with mortgage servicing inquiries, account maintenance, and issue ... Handle a high volume of inbound and outbound phone calls with professionalism and empathy.

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

... service while assisting with mortgage servicing inquiries, account maintenance, and issue ... Handle a high volume of inbound and outbound phone calls with professionalism and empathy.

FasTemps

Customer Service

Ann Arbor, MI · On-site

$17/hr

This role requires excellent phone and customer service skills, and a commitment to providing exceptional support. KEY RESPONSIBILITIES: * Handle customer inquiries and complaints with ...

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

dbi

Customer Service

Grand Rapids, MI

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

T

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Customer Service

Muskegon, MI · On-site

$18/hr

You should be comfortable communicating by phone and email, able to manage a few different tasks at ... This position includes a mix of customer service and administrative work such as updating ...

New

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

FALK PANEL LLC

Customer Service Coordinator

Walker, MI · On-site

$50K - $60K/yr

Customer Service Coordinator Reports To: VP of Sales Travel: In-Office Role About the Position The ... Success in this role requires a confident, professional phone presence, exceptional attention to ...

FALK PANEL LLC

Customer Service Coordinator

Walker, MI · On-site

$50K - $60K/yr

Customer Service Coordinator Reports To: VP of Sales Travel: In-Office Role About the Position The ... Success in this role requires a confident, professional phone presence, exceptional attention to ...

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Customer Service Phone information

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How much do customer service phone jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service phone in Michigan is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.21 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

How can I become a customer service phone agent?

To become a customer service phone agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with phone systems, and basic computer skills are often required; some employers may also prefer certification in customer service or related fields.

What are the most commonly searched types of Customer Service Phone jobs in Michigan?

The most popular types of Customer Service Phone jobs in Michigan are:

What are popular job titles related to Customer Service Phone jobs in Michigan?

For Customer Service Phone jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Phone jobs in Michigan look for?

The top searched job categories for Customer Service Phone jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Phone jobs?

Cities in Michigan with the most Customer Service Phone job openings:

Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,832 per year, or $20.1 per hour.

Servicing - Customer Care Specialist

Customer Service

Rochester, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

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