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Customer Service Phone Jobs in Michigan (NOW HIRING)

CGC Home Services

Customer Service Associate

Howell, MI

$13.50 - $18.75/hr

Proven customer service experience * Strong phone contact handling * Booking sales appointments * Dispatch experience * Communication experience * Bilingual (Spanish) is helpful * Active ...

FALK Panel

Customer Service Coordinator

Grand Rapids, MI · On-site

$50K - $60K/yr

Maintain a professional and courteous phone presence when interacting with customers, contractors ... Customer service experience within the construction or building industry is required; commercial ...

Maple Hill Auto Group

Customer Service Rep

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer ...

TRANSIT LLC

Customer Service Rep

Kalamazoo, MI · On-site

$15 - $17/hr

Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate them to the relevant managers * Assist with resolving customer ...

VALUE CITY FURNITURE

Customer Service Associate

Westland, MI · On-site

$13.50 - $18.50/hr

Frequently communicates with customers via phone * Partners with all team members to create an easy transaction and great in-home delivery service * Develops strong relationships with customers who ...

VALUE CITY FURNITURE

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

Frequently communicates with customers via phone * Partners with all team members to create an easy transaction and great in-home delivery service * Develops strong relationships with customers who ...

American Signature, Inc.

Customer Service Associate

Utica, MI · On-site

$13.25 - $18.25/hr

Frequently communicates with customers via phone * Partners with all team members to create an easy transaction and great in home delivery service * Develops strong relationships with customers who ...

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

Qualifications: - Experience: * - 1 year of phone-based customer service or dispatching experience (preferred in HVAC, plumbing, or similar trade industries). * - Experience with multi-line phone ...

Lakeside Surfaces

Customer Service Representative

Davison, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative At Lakeside Surfaces, we do not just fabricate countertops. We help ... Respond swiftly and courteously to customer complaints or inquiries through phone and email.

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All JobsCustomer Service Phone JobsCustomer Service Phone Jobs in Michigan

Customer Service Phone information

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How much do customer service phone jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service phone in Michigan is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.21 per hour, depending on experience, location, and employer.

What is a customer service phone?

A Customer Service Phone job involves assisting customers over the phone by answering inquiries, resolving issues, and providing product or service information. Representatives must have strong communication skills, patience, and problem-solving abilities. They may also handle complaints, process orders, and escalate complex issues when necessary. Excellent customer service helps build trust and ensures customer satisfaction.

What does a typical day look like for a customer service phone representative?

A typical day for a Customer Service Phone representative involves answering incoming calls, addressing customer questions or complaints, and documenting each interaction using specialized software. You may also handle order processing, provide product information, and escalate more complex issues to supervisors or other departments as needed. The work environment is usually fast-paced, team-oriented, and relies heavily on communication and collaboration. You will often collaborate with colleagues and managers to resolve challenging situations, and you'll have clear performance metrics such as call resolution rates and customer satisfaction scores. This role offers valuable experience in customer relations and can lead to advancement opportunities within customer service or related fields.

What are the key skills and qualifications needed to thrive in the customer service phone position, and why are they important?

To excel as a Customer Service Phone representative, you need excellent verbal communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is commonly required. Outstanding active listening, patience, and conflict resolution skills help top performers build rapport and effectively resolve customer concerns. These skills are crucial for delivering a positive customer experience, maintaining company reputation, and ensuring efficient issue resolution.

What are the most commonly searched types of Customer Service Phone jobs in Michigan? The most popular types of Customer Service Phone jobs in Michigan are:
What are popular job titles related to Customer Service Phone jobs in Michigan? For Customer Service Phone jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Phone jobs in Michigan look for? The top searched job categories for Customer Service Phone jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Phone jobs? Cities in Michigan with the most Customer Service Phone job openings:
Customer Service Phone jobs near you
Infographic showing various Customer Service Phone job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,832 per year, or $20.1 per hour.

Customer Service Associate

CGC Home Services

Howell, MI

$13.50 - $18.75/hr

Other

Posted 21 days ago

Job description

We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Hiring for Second Shift. Hours 11am-8pm with one hour lunch break.

Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listening skills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability amp; Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track amp; Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor amp; Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner amp; Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training amp; Coaching- we invest in your success.
Industry-Leading Products amp; Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!

Apply