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Credit Collections Manager Jobs (NOW HIRING)

Zayo Group

Supervisor, Credit & Collections

Ashburn, GA · Hybrid

$59K - $92K/yr

Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team. The position reports to the Manager of Credit and ...

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$54.5K

$87.1K

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How much do credit collections manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for credit collections manager in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some typical challenges Credit Collections Managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What Does a Credit and Collections Manager Do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a Credit Collections Manager, and why are they important?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What does a Credit Collections Manager do?

A Credit Collections Manager is responsible for overseeing a company’s credit and collections operations. They manage teams that evaluate creditworthiness of clients, set credit limits, and ensure timely collection of outstanding invoices. Their role involves developing policies to minimize financial risk, negotiating payment plans with clients, and maintaining positive customer relationships. They also analyze accounts receivable data, prepare reports, and collaborate with other departments to optimize cash flow.
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Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 18% Full Time, 72% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.
Credit and Collections Manager

Credit and Collections Manager

CBSL Transportation Services, Inc

Pasadena, TX

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Exciting Opportunity for Credit amp; Collections Manager!
CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois.

Summary:
CBSL Transportation Services Inc., a leading provider of Liquid Bulk Chemical Transportation Services, is seeking a highly capable and hands-on Credit amp; Collections Manager to lead and modernize the company's credit, collections, and accounts receivable follow-up processes. This role is responsible for improving cash flow, reducing DSO, strengthening credit controls, driving collection accountability, and creating a more disciplined, efficient, and technology-enabled collections function.
The ideal candidate will bring a proven track record of improving DSO, reducing aged receivables, resolving collection bottlenecks, strengthening customer credit controls, and implementing practical process improvements. This position requires strong leadership, professional customer communication, analytical thinking, system discipline, and the ability to partner with Billing, Operations, Sales, Accounting, and executive leadership to address the root causes of collection delays.
A key priority for this role will be modernizing the current collections process by leveraging available technology, automation, reporting dashboards, collection tools, and customer communication enhancements to improve follow-up consistency, reduce manual work, accelerate dispute resolution, and improve overall AR performance.

Duties include (but not limited to):
Credit Management Responsibilities
  • Oversee the customer credit review and approval process, including credit applications, credit checks, customer questionnaires, W-9 documentation, tax exemption certificates, vendor forms, billing requirements, and required customer setup documentation.
  • Review customer credit information, payment history, credit reports, credit risk indicators, and account status before recommending or approving customer credit terms and limits.
  • Maintain and enforce credit policies, including credit limits, payment terms, credit holds, watch lists, credit terminations, inactive account reviews, and account risk monitoring.
  • Conduct periodic and annual credit reviews to determine whether credit limits, terms, or account status should be adjusted based on payment trends, aging history, customer activity, and risk exposure.
  • Partner with Sales, Billing, Operations, Accounting, and leadership to ensure credit risks, billing requirements, customer requirements, and account issues are clearly communicated and properly documented.
  • Oversee customer account setup and maintenance in CBSL systems.
  • Ensure customer master data is accurate and complete, including billing addresses, contacts, email distribution lists, payment terms, credit status, portal requirements, billing requirements, and supporting documentation.
Collections and AR Performance Responsibilities
  • Lead the collections process to ensure timely payment, reduce delinquency, improve cash flow, and minimize outstanding past-due balances.
  • Proactively manage AR aging, customer follow-up, payment commitments, short payments, disputes, deductions, unapplied cash issues, and high-risk accounts.
  • Drive measurable improvement in DSO, with a goal of returning DSO to below 45 days and maintaining disciplined collection performance.
  • Contact customers regarding overdue invoices, missing documentation, rejected invoices, portal issues, payment status, remittance details, and payment commitments in a professional and solution-focused manner.
  • Escalate high-risk accounts, severely past-due balances, non-responsive customers, recurring disputes, potential credit holds, and write-off concerns to executive leadership timely.
  • Lead weekly collections meetings, prepare aging reports, identify priority accounts, document action items, capture executive comments, and ensure same-week follow-up on assigned directives.
  • Coordinate with Billing and Operations to resolve invoice delays caused by missing purchase orders, incorrect rates, missing backup documentation, proof of delivery, BOLs, tickets, customer portals, or other customer-specific billing requirements.
  • Maintain complete, accurate, and timely collection notes, customer communication history, dispute status, payment promises, follow-up dates, and action items in Lockstep or any future designated system.
Modernization and Process Improvement Responsibilities
  • Lead the modernization of the credit and collections process by evaluating and implementing available technology, automation, reporting dashboards, workflow improvements, customer communication enhancements, and system functionality.
  • Identify opportunities to reduce manual work, improve follow-up consistency, automate repetitive collection activities, improve customer statement processes, enhance portal tracking, and strengthen collection accountability.
  • Use collection data, aging trends, customer payment behavior, dispute root causes, and reporting tools to identify bottlenecks and recommend process improvements.
  • Develop or improve reporting and dashboards that give management visibility into DSO, aging, collection progress, disputed invoices, credit holds, customer risk, payment commitments, and collection team performance.
Reporting Responsibilities
  • Prepare and review weekly aging reports, monthly DSO analysis, collection performance updates, customer risk trends, and other AR-related reports requested by management.
  • Track and analyze collection performance, customer payment behavior, recurring disputes, billing delays, and process gaps.
  • Provide clear status updates to executive leadership regarding major collection issues, high-risk accounts, action plans, and progress toward AR performance goals.
  • Ensure the department maintains professional communication, confidentiality, accurate documentation, and compliance with company policies and internal control expectations.

Job Requirements Include:
  • Bachelor’s degree in accounting, Finance, Business Administration, or related field preferred; equivalent combination of education and progressive credit, collections, accounts receivable, or financial operations experience may be considered.
  • Minimum of 5-7 years of credit, collections, accounts receivable, or customer account management experience preferred.
  • Proven track record of improving DSO, reducing aged receivables, strengthening credit controls, resolving collection bottlenecks, and implementing process improvements within the credit and collection’s function.
  • Experience managing AR aging, credit holds, customer disputes, payment terms, credit limits, collection escalation, customer account setup, and cash application coordination.
  • Experience identifying and implementing process improvements, automation opportunities, reporting tools, or technology solutions within credit, collections, accounts receivable, or financial operations.
  • Strong Excel, Outlook, reporting, analytical, and written communication skills required.
  • Experience with ERP/ accounting systems; Sage Intacct, Lockstep, customer portals, or transportation/logistics systems preferred.
  • Able to work independently, lead meetings, follow through on action items, meet reporting deadlines, and collaborate across departments.
We offer a competitive benefit program:
  • Weekly Pay
  • Medical Insurance - Two Plan Options
    • Vitality Medical Insurance discount program
  • Dental Plan amp; Vision Benefits
  • Paid Time Off (PTO)
  • 8 Paid Holidays + 1 Floater Holiday
  • Traditional 401(k) with up to 3.5% match, amp; a ROTH 401(k) option
    • ​After 1 year of service
  • Short Term/Long Term disability core benefits + buy up options
  • $25,000 Life insurance core benefit + buy up options
  • Accidental Death amp; Dismemberment Insurance (AD amp;D)
  • Critical Illness and Accident Insurance
  • Flexible Spending Account (FSA) amp; Dependent Care FSA
    • After 1 year of service
  • Tuition Reimbursement program
**You can apply directly to our website: www.cbsltrans.com and by sending us your resume at recruiting@cbsltrans.com**
Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.
No recruiters or agencies without a previously signed contract. No phone calls please.
CBSL Transportation Services Inc. is an Equal Opportunity Employer.

Location:
13434 Bay Park Rd.
Pasadena, TX 77507

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