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Credit Collections Manager Jobs (NOW HIRING)

AT and T

Manager-Credit/Collections

Miami, FL · On-site

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

AT and T

Manager-Credit/Collections

Orlando, FL · On-site

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

AT&T

Manager-Credit/Collections

Miami, FL · On-site

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

AT&T

Manager-Credit/Collections

Orlando, FL

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

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Credit Collections Manager information

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$54.5K

$87.1K

$127K

How much do credit collections manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for credit collections manager in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are some typical challenges Credit Collections Managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.

What Does a Credit and Collections Manager Do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a Credit Collections Manager, and why are they important?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What does a Credit Collections Manager do?

A Credit Collections Manager is responsible for overseeing a company’s credit and collections operations. They manage teams that evaluate creditworthiness of clients, set credit limits, and ensure timely collection of outstanding invoices. Their role involves developing policies to minimize financial risk, negotiating payment plans with clients, and maintaining positive customer relationships. They also analyze accounts receivable data, prepare reports, and collaborate with other departments to optimize cash flow.
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Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $87,109 per year, or $41.9 per hour.
Credit/ Collections Manager

Credit/ Collections Manager

United Central Industrial Supply

Bristol, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

United Central, a SunSource company is the leader in providing solutions to static sealing (gaskets) and fluid transfer (hoses) with top quality fabrication, capabilities and programs tailored to help out customers in reducing downtime and increasing throughput. Through hard work and dedication since 1974, United Central Industrial Supply has been providing mine operators throughout North America with the highest quality supplies, regional rebuild and repair services, instrument repair and cable/cable repair services.
We are looking for an energetic and ambitious Credit/Collections Manager that works independently (and at times together) on a portfolio of customers' accounts to try and ensure that customers billings are paid as timely as possible, that any customer billing questions or issues are resolved satisfactorily or brought to the attention of the credit manager for escalation to management as/if necessary. Primary duties include daily customer and branch interaction via phone and email communications, as well as billing and payment resolution with customers. Will provide a daily review of customer account status with Credit Manager.
From the beginning, we have set ourselves apart from competitors by delivering the products that customers need, when they need them:
  • Servicing our customers with unmatched efficiency
  • Establishing exclusive relationships with leading manufacturers
  • Assembling a product management team that offers outstanding sales support and technical expertise
  • UC is able to cover a broad spectrum of applications for the industries we serve

What You'll Do:
  • Research account disputes and billing discrepancies
  • Contact and interact with customers regarding overdue accounts and determine reasons for non-payment via email and phone.
  • Interact with branch sales / service personnel by phone / email to communicate customer issues and assist in gathering and providing info to customer.
  • Learn to operate and obtain reporting from various third party customer 'portals' to assess/track the status of invoices
  • Gather invoicing and delivery documentation to send to customers
  • Customer maintenance in company system (contact info, collection call documentation)
  • Report findings and review customer account status with Senior Management
  • Research and account reconciliations for portfolio of accounts
  • Evaluate potential customers' creditworthiness
  • Maintain detailed records of company loans
  • Approve or reject loan requests from customers
  • Calculate and set loan interest rates
  • Negotiate loan terms with new customers
  • Monitor customers' loan payments
  • Review and update the company's credit policy when necessary
  • Create a credit scoring model to assess risks
  • Other special projects as assigned
  • Coordinate efforts with outside legal counsel when warranted
  • Provide proof of claims in Customer Bankruptcy cases

What We Need from You:
  • Associate's or Bachelor's degree preferred
  • 3+ years of collections experience
  • Excellent customer service, negotiation, communication and analytical skills
  • Must be detail oriented, with the ability to work independently
  • Business to business collections, large tickets, Customer service, Accounts Receivable collections, and/or billing experience a plus. Not a retail collection environment, need to be able to work with customers and branches to bring to resolution delivery, quantity, pricing or other issues to everyone's satisfaction.
  • Ability to communicate effectively both verbally and written, initiative, organization, tasks prioritization and utilize time efficiently required
  • Computer proficiency with Microsoft Office Suite required; Prophet 21 (P21) experience a plus
  • Above average keyboard / typing skills a plus

Why You'll Love Working for Us:
  • Medical, dental, vision, and life insurance
  • Short & long term disability
  • 401(k) with company match
  • PTO and paid holidays
  • Tuition Reimbursement
  • Employee Assistance Plan

Sunsource's history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company's growth objectives.
So if you are a self-motivated individual and effective in achieving success through your professional accomplishments then we want to hear from you!
We are an Equal Employment Opportunity Employer M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
WE PARTICIPATE IN E-VERIFY PROGRAM
www.UC.com
www.sun-source.com

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