Convention Manager Jobs (NOW HIRING)

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: To handle all Administrative duties as required by the Catering & Convention Services
Department.
ESSENTIAL JOB FUNCTIONS:
* Answers incoming telephone calls from all Catering and Convention Services phone lines.
* Responds to telephone inquiries by determining client's needs and specifications to relay to catering and convention services managers/directors.
* Processes all incoming and outgoing correspondence as assigned.
* Types all outgoing correspondence.
* Maintains inventory of office supplies.
* Ensures that all filing systems are maintained according to event detailed (Local, Convention and Spin-off).
* Gathers and organizes all materials for weekly/monthly reports as directed.
* Sells Food & Beverage to small convention groups and one-shot groups.
* Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log/Distribution, the Guarantee Sheet and the Daily Report.
* Weekly office duties to include Weekly BEO distribution, Resume distribution, distribution of event reports, and others as assigned.
* Arranges appointments for the Catering and Convention Services leadership team.
* Assists with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Convention Meeting Welcome Packets and Thank You Letters.
* Builds and maintains a strong rapport with assigned Catering and/or Convention Services Manager(s) client(s) and functions as their liaison as assigned.
* Creates resume shells, corporate events memos, and all vouchers required for incoming customers.
* Processes and completes all required documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
* Assists with creating and making adjustments to Banquet Event Orders (BEO's).
* Coordinates Pre-Convention Meeting and Post-Convention Meeting Outlook invites.
* Supports the planning and execution of in-house meetings as assigned.
* Tracks and monitors deposit payments.
* Communicate clearly and affectively across all departments with day to day tasks.
* Works with assigned Catering and/or Convention Manager to ensure that all functions are "tied-down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc).
* Special projects, and other administrative tasks as assigned.
* Provides coverage for conference concierge team as assigned.
QUALIFICATIONS:
* Previous catering, convention services experience in a large convention hotel required.
* Previous office and customer service experience in a large convention hotel required.
* Other relevant event, meeting planning, or hotel operations experience may be considered.
* High school education required, college degree preferred.
* Ability to clearly and pleasantly communicate in English with guests, management and co-workers, written, verbally in person, and by telephone
* Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience required. Microsoft Excel, Powerpoint, and Word required.
* Ability to work cohesively and respectfully with co-workers both within and outside of your department
* Ability to think clearly, quickly and make concise decisions
* Ability to work well under pressure, dealing with many guest and manager requests/questions within a short period of time
* Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
* Ability to prioritize and organize workload to ensure deadlines are met.
* Ability to handle stressful situations, while maintaining a calm and welcoming and respectful demeanor.
* Proven strong customer service focus with a passion for creating memorable and personalized guest experiences.
* Expert in operating various office equipment, including but not limited to, telephones, computers, calculators, photocopiers and facsimile machines.
* Must be able to work a variety of shifts, including early mornings, nights, weekends, and holidays.
* Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
* Position requires the ability to move at a quick pace for extended periods of time.
ENVIRONMENT & POSITION ANALYSIS
* Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
* Stand, walk or sit for an extended period or for an entire work shift.
* Requires the ability to perform repetitive tasks, including utilizing telephone/computer for an extended period or for an entire shift.
TOOLS & EQUIPMENT:
* Desktop computer (Opera, Alice, Delphi, Meeting Matrix, Synergy, Microsoft Office, Kronos, Birchstreet), printer, telephone, copier, fax machine and scanner.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.