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Convention Services Coordinator Jobs (NOW HIRING)

Mystic Lake

Convention Services Director

Prior Lake, MN · On-site

Come join Mystic Lake Casino as a Convention Services Director! In this impactful role, you will ... Provide oversight for coordination and execution of all banquet and event services. * Operate as ...

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How much do convention services coordinator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for convention services coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What is a convention services coordinator?

Convention Services Coordinators are professionals who manage the planning and execution of conferences, meetings, and events at hotels, convention centers, or event venues. They act as the main point of contact between the client and the venue, coordinating logistics such as room setups, audiovisual needs, catering, and schedules. Their goal is to ensure that each event runs smoothly and meets the client's expectations. They often collaborate with various internal departments, such as catering, housekeeping, and technical support, to deliver a successful event. Attention to detail, strong organizational skills, and excellent communication are essential qualities for this role.

How does a convention services coordinator collaborate with clients and internal teams to ensure successful event execution?

A Convention Services Coordinator acts as the main point of contact between clients and the venue’s various departments, such as catering, audiovisual, and operations. They facilitate pre-event meetings, clarify requirements, and communicate client expectations to ensure every detail is addressed. Throughout the planning and execution phases, coordinators manage timelines, resolve last-minute changes, and coordinate with both clients and internal teams to deliver a seamless event experience. This collaborative approach is crucial for anticipating challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a convention services coordinator, and why are they important?

To thrive as a Convention Services Coordinator, you need strong organizational abilities, attention to detail, and experience in event planning, often supported by a degree in hospitality or a related field. Familiarity with event management software, CRM systems, and scheduling tools is typically required. Excellent communication, multitasking, and problem-solving skills help you coordinate with clients, vendors, and internal teams. These competencies ensure seamless event execution, client satisfaction, and the ability to manage multiple priorities in a dynamic environment.

What is the difference between Convention Services Coordinator vs Event Planner?

AspectConvention Services CoordinatorEvent Planner
CredentialsRelevant certifications (e.g., CMP), experience in hospitality or event coordinationEvent management certifications or experience often preferred
Work EnvironmentHotels, convention centers, large venues, corporate settingsVaries widely; weddings, corporate events, social gatherings
Employer & IndustryHotels, conference centers, hospitality industryEvent planning firms, freelance, corporate clients

The Convention Services Coordinator primarily focuses on managing the logistics and client needs within a venue, ensuring smooth event execution. In contrast, an Event Planner handles the overall planning, design, and coordination of events from start to finish. While both roles require strong organizational skills and industry knowledge, their scope and daily responsibilities differ significantly.

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Convention Services Coordinator jobs near you
Infographic showing various Convention Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,088 per year, or $22.6 per hour.

Convention Services Coordinator

Omni Hotels & Resorts

Louisville, KY • On-site

Full-time

Posted 4 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 109 rated hotels

Job description

Omni Louisville Hotel
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city's heritage, culture, and character-felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel's speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options-including craft beer, fresh bakery items, and local favorites-the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.
Convention Services Coordinator
Overview
To handle all administrative duties as required by the Catering & Conference Services Department.
Responsibilities
  • Answers incoming telephone calls from all Catering/Conference Services lines.
  • Responds to telephone inquiries by determining client's needs and specifications for referral to Catering Sales Managers.
  • Processes all incoming correspondence.
  • Types all outgoing correspondence.
  • Maintains inventory of office supplies.
  • Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off).
  • Gathers and organizes all materials for weekly/monthly reports as directed.
  • Sells Food & Beverage to small convention groups and one-shot groups.
  • Daily office duties to include Event Reader Boards, Door Cards, BEO Change Log, the Guarantee Sheet and the Daily Report.
  • Arranges appointments for Conference Services Manager, Assistant Director of Catering & Conference Services and/or Director of Catering & Conference Services.
  • Assists Conference Services Manager with Welcome/Introduction Packets, Pre-Planning Meeting Agendas and Packets, Pre-Conference Meeting Welcome Packets and Thank You Letters.
  • Establishes rapport with assigned Catering and/or Conference Services Manager(s) client(s) and functions as his/her liaison.
  • Creates Resume Shells to assist the assigned Conference Services Manager.
  • Creates Corporate Events Memo to assist the assigned Catering Sales Manager.
  • Completes necessary documentation for telephone requests, amenity requests, key requests, banner requests, transportation requests and vendor requests.
  • Assists with creating Banquet Event Orders (BEO's). Assists with making changes to BEO's.
  • Coordinates Pre-Conference Meeting and Post-Conference Meeting Outlook invites.
  • Works with assigned Catering and/or Conference Manager to ensure that all functions are "tied-down" 72 hours in advance (guarantees, floor plans, entertainment, flowers, A/V etc)
  • Special projects as assigned by assigned Catering and/or Conference Services Manager.
  • Receptionist duties as assigned.

Qualifications
  • Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.
  • High school education required, college degree preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
  • Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Customer service oriented with a desire to create memorable guest experiences.
  • Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
  • Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
  • Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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